#664 Is customer service draining your time and resources? It doesn’t have to! In this episode hosted by Kirsten Tyrrel, we’re joined by Jordan Brown, founder and CEO of Omnie, who explains how outsourcing customer service can actually increase revenue while giving you back valuable time. Jordan shares how the right mix of AI and human support can transform customer interactions, with AI handling routine questions and freeing up your team to build relationships and drive conversions. He highlights how real-time chat support can turn site visitors into paying customers and reveals why outsourcing not only saves money but also improves customer satisfaction. Whether you’re overwhelmed with inquiries or looking to scale, Jordan breaks down how outsourcing can become a strategic advantage for your business!

(Original Air Date - 4/7/25)

What we discuss with Jordan:

+ Outsourcing customer service boosts revenue

+ AI handles routine questions effectively

+ Human agents build relationships and loyalty

+ Real-time chat increases conversion rates

+ Dedicated agents ensure brand consistency

+ Outsourcing saves time and reduces costs

+ Customer support can drive long-term growth

+ Proactive customer service enhances satisfaction

+ Training and SOPs improve agent performance

+ Knowing when to outsource prevents burnout

Thank you, Jordan!

Check out Omnie at ⁠OmnieCSR.com⁠.

Email Jordan at jbrown@omniecsr.com.

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Work Less, Earn More: How Outsourcing Customer Service Pays Off | Jordan Brown (MU Classic)