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This subscription box made one mistake that cost them customers.

In this episode, they break down what went wrong, how it affected churn and retention, and the exact changes they made to fix it. Learn how product testing, systems, and customer feedback shape a successful ecommerce subscription business like BattleBox.

Get better sales and grow your brand. Book a call with us: https://bit.ly/4jMZtxu

#EcommerceTips #SubscriptionBox #AmazonBusiness #CustomerRetention #DTCBrand
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Timestamps

00:00 - Subscription box challenges explained
01:45 - Subscription vs regular ecommerce difference
03:00 - Why mystery products still sell
05:25 - How products are selected and tested
08:00 - Internal voting and rejection process
10:10 - Supply chain risks and delays
12:45 - Planning inventory months ahead
14:20 - Biggest product failure story
16:00 - Customer reaction and churn impact
17:30 - How the business recovered
18:45 - Customer lifetime value explained
20:00 - Long-term customers and loyalty
22:00 - Building community and content strategy
24:30 - YouTube and content growth strategy
27:00 - Marketing attribution challenges
29:30 - Why content drives real sales

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Why This Mystery Box Disaster Revealed a Bigger Problem