More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter

Lessons Patients Taught Me The Hard Way

Some of the most powerful lessons in dentistry don’t come from textbooks or training, but from real-life patient encounters that test your patience, humility, and adaptability. In this episode, I reflect on situations where patients pushed me out of my comfort zone and forced me to grow in ways I didn’t expect. You’ll hear how these interactions shaped my approach to communication, accountability, and practice management. More importantly, you’ll discover why it’s okay when patients don’t connect with you and how to manage tough patient personalities. These aren’t just stories to make you laugh; they’re lessons to help you navigate the unpredictable world of patient care with confidence.

Connect with Teresa

Website: https://www.odysseymgmt.com/

Email: teresa@odysseymgmt.com

Instagram: treeduncan

Facebook: Odyssey Management Dental Speaking & Consulting

LinkedIn: Teresa Duncan, MS

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Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you’re a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more.

Join Teresa and Angela on March 6th 2026 in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

🔗 https://www.odysseymgmt.com/bto

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I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond “what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/

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Medical Billing Made Easy! Dental Classroom Online: https://www.dentalclassroomonline.com/

Use ODYSSEY for a 10% courtesy

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Synergy Dental Partners offers lower prices for your dental supplies and services

https://www.odysseymgmt.com/synergy

NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.

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My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.

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Visit odysseymgmt.com to check out my book, webinars and courses.

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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!

**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

YouTube: https://youtube.com/@odysseymgmt