Office Ladies – "Peacock Superfan: Customer Survey"

Episode Date: November 19, 2025
Hosts: Jenna Fischer & Angela Kinsey
Main Theme:
A deep-dive, behind-the-scenes rewatch of the “Superfan” cut of The Office Season 5 episode, “Customer Survey” — full of new stories, extended scenes, and delightful cast memories, plus a never-before-heard “lost scene” with Rich Sommer.

Episode Overview

Jenna and Angela revisit "Customer Survey," exploring extra Superfan material, juicy character dynamics, and the unique context surrounding the filming and storylines. The episode is packed with best-friend banter, personal anecdotes from 2008, an exclusive lost scene recording, and fan questions that expand on both the episode's content and The Office lore.

Key Discussion Points & Insights

1. Where Are They Now? (Character Recap)

(05:16)

• Jenna and Angela update listeners on key character storylines leading into "Customer Survey":
  • Michael & Holly: Michael was caught kissing Holly, resulting in her transfer (and their breakup).
  • Pam: In New York for art school and working at Dunder Mifflin corporate, engaged to Jim.
  • Angela: Engaged to Andy but secretly seeing Dwight.
  • Ryan & Kelly: Ryan is back at Dunder Mifflin, casually seeing Kelly.
• Notable Quote:

  “How many people are hooking up in this office, over the years?” — Jenna (06:08)

2. Where Were We? (Personal Memories from 2008)

(07:07–12:28)

• Angela shares old emails about viral cat videos and production schedules.
• Jenna recalls attending a Milk screening in a “high-fashion” black outfit, reflecting on 2008 style.
• They revel in revisiting their lives at the time, noting how much has changed.

3. Dr. Thibodeau’s Podcast Tidbit

(12:39)

• A fan calculated that, up to this point, listening to every Office Ladies episode would take 13 days straight.

  “Hopefully your 13 days were much less stressful [than the Cuban missile crisis].” — Dr. Thibodeau, read by Jenna (13:25)

Extended and New Scenes in the Superfan Cut

4. Michael’s Fake Engagement: Superfan Extended Cold Open

(17:20–20:20)

• Michael dramatically lies about being engaged to Holly, creating an elaborate proposal fantasy.

  “I put the diamond into a cheeseburger, and she took a bite, started to choke. ... The ring pops out of her mouth, hits her shrimp cocktail right onto her finger. Million to one shot.” — Steve Carell as Michael (17:50)

  • Steve's acting is highlighted as making Michael’s improvised lies believable and childlike.

• Double Wedding Bit:

  • Andy immediately suggests he and Michael have a double wedding. Michael claims, “If we did, it would be with Jim and Pam.” Jim replies, “And we would never do that.” (19:03–20:20)

On Double Weddings (20:27)

• Jenna shares real and Quora-found double wedding stories; Angela and Jenna agree they would never want to share their wedding day.

5. Kelly’s Bridesmaid Dress & Michael’s Sadness

(24:18–25:10)

• Kelly tries to guilt Michael over a lost $100 for a bridesmaid dress for the fake wedding.
• Michael describes heartbreak as “like hot sand that you drink,” showcasing classic Michael weirdness.

6. The Case of the Smudgeness

(27:40–28:16)

• Michael reads Jim’s poor customer survey: “Jim Halpert is smudge and arrogant.” Jim corrects, “I think you mean smug.” Michael responds, “And there’s our smudgeness.”

  “I want to start using smudgeness.” — Angela (28:16)

7. Satisfying Office Props: Clacky Ball Catch

(25:41–26:46)

• Discussion about prop clacky balls, a fun bit of nostalgia for Jenna and Angela.

Fan Letters, Commentary, & Office Culture

8. Is Jim a Coffee Mug Jerk?

(28:34–31:07)

• Jim drinks from Andy’s mug (“That is my face!”), refusing to swap it back — a repeated boundary issue from Jim.

• Both hosts side with Andy:

  • “Yes, Jim is a dick. Yes, I’m possessive about my coffee mug...” — Angela (30:08)
  • “How much effort is it for Jim to just transfer his coffee into another mug and give Andy his mug back and say, ‘Oh my god, I’m so sorry.’” — Jenna (30:16)

• A fan wonders if Michael was left out of the coffee mug gift party—Angela and Jenna believe Michael would have noticed and been upset if he wasn’t included.

Mom Detective Corner: Who Sabotaged the Surveys?

(33:01–34:16)

• Dwight suspects sabotage of his (and Jim’s) customer surveys, and deploys classic “mom detective” skills, ultimately catching Kelly in the act of listening in on sales calls.

9. Jim & Pam’s Bluetooth Saga and Scarfgate

(38:31–42:38)

• Pam’s scarf/blazer New York “look” led to network notes; NBC eventually banned her from wearing bulky scarves.

  “There’s all I see is fabric and her face. We need to end this.” — Jenna, quoting NBC (41:12)

• Jim mutes Pam on their all-day phone call to hide his stress about losing his bonus, while Pam never mutes during her conversation with Alex (“Pam didn’t mute herself. Just something I’d like to get on record.” — Jenna (49:47))

The Lost Alex-Pam “Love Confession” Scene

(52:41–56:08)

• Rich Sommer (Alex) joins to record the original, much flirtier version of Alex's speech to Pam.
  • He tells her she deserves a man who “challenges you,” confesses, “It’s you, Pam. It’s always been you.”
• Jim, played by Angela, “heckles” throughout as if listening on Bluetooth.
• Both hosts agree the aired/edited version was more realistic and fitting for Pam’s character and relationship with Jim.

Superfan Runner: Dwight Was Right (Compilation)

(44:57–46:11)

• A series of Dwight’s “truths” are presented, e.g.:
  • “Battlestar Galactica isn’t a documentary — exactly.”
  • “The mayor is in the pocket of Big Lettuce.”
  • “What we have come to know as fake crab meat is in fact real crab meat, and real crab meat is lobster.” — Dwight (Rainn Wilson)

BONUS: Toilet Paper & Bidet Tangent

• Jenna and Angela digress into a hilarious mini-debate (“Clean drop!” – Jenna (46:58)) and stories about bidets as a mark of adulthood and luxury.

Angela–Andy–Dwight Triangle Foreshadowing

(58:12–59:18)

• Angela keeps rejecting Andy’s wedding venue choices, agreeing only to Schrute Farms (foreshadowing her eventual wedding there with Dwight).
• A fan notices that Angela hates tent weddings with Andy but has one with Dwight, reflecting who her true soulmate is.

Michael’s Redemption & Real Friendship with Kelly

(59:57–60:51)

• Michael comforts Kelly after her sabotage plot:

  “I have an enormous amount of trouble trying to get people to come to my place. … I can’t tell you how much leftover guacamole I have ended up eating.” — Michael (59:57)

  • They conspire to “make it look good” so Kelly doesn’t get in trouble, a classic moment of Michael softness and Kelly’s real laugh bleeding into the performance.

Notable Quotes & Memorable Moments

• On Michael’s fantasy proposal:

  “In his fantasy, his fiancée chokes on the ring and he has to save her life.” — Jenna (18:54)

• Angela on office trends:

  “The most predictable thing about me is my inconsistency with a new trend.” (05:03)

• On “Pa(m) the villain” discourse:

  “Want to make sure we remind everybody Pam is an awful person and Jim is wonderful. Don’t come for Pam, people.” — Jenna, tongue-in-cheek (42:44)

• On being possessive about mugs:

  “Boundaries, people. Boundaries.” — Angela (31:07)

• On bidets:

  “I can’t live without that thing.” — Jenna (47:24)
  “We made it into a Barbie fountain pool.” — Angela (48:53)

Timestamps for Main Segments

• Character Recap & Where Are They Now: 05:16
• Emails & 2008 Memories: 07:26 – 12:28
• Dr. Thibodeau Stat: 12:39
• Extended Cold Open (Michael’s Proposal): 17:20 – 20:20
• Superfan Extended Scenes: 24:18 (Kelly’s dress), 27:53 (“Smudgeness”)
• Clacky Ball Catch & Mug Discussion: 25:41 + 28:34
• Dwight Investigates & Kelly Caught: 33:01 – 34:16
• Pam’s Scarves & NBC Notes: 38:31 – 42:38
• Lost Scene: Pam/Jim/Alex: 52:41–56:08
• Dwight’s “Right” Talking Heads: 44:57–46:11
• Triangle: Angela–Andy–Dwight: 58:12–59:18
• Michael & Kelly: Redemption Moment: 59:57–60:51

Final Thoughts

The episode is both a deep investigation of “Customer Survey” and a love letter to The Office fan community. There’s a treasure trove of behind-the-scenes trivia, a rare unearthed lost scene, and refreshingly honest personal stories from Jenna and Angela. The tone is warm, funny, and intimate — making the episode engaging and accessible to all listeners, whether new or long-time fans.

End note:

“Thank you for listening and we’ll see you next time.” — Angela (61:10)

Produced by: Jenna Fischer & Angela Kinsey
Executive Producer: Cassie Jerkins
Audio Engineer: Sam Kiefer

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