Building a successful practice isn’t just about systems, metrics, or clinical skill — it’s about people. And the leaders who get that right don’t just build clinics… they build raving fans.

In this episode of the Private Practice Owners Podcast, host Adam Robin sits down with Regie Tiu — physical therapist, Queens-based practice owner, keynote speaker, and expert in creating unforgettable client and team experiences.

Reggie shares his remarkable journey from growing up in poverty in the Philippines to immigrating to the U.S. with just $50 in his pocket — collecting cans to survive, working multiple jobs, and eventually building a thriving physical therapy clinic in one of the most competitive markets in the country. Along the way, he opens up about being fired after 10 years, losing his identity, rebuilding from rock bottom, and discovering the leadership lessons that changed everything.

They dig into:

What “raving fans” really means — and why your team comes before your patients
How personal growth and emotional intelligence directly impact retention, culture, and referrals
The leadership mistakes Reggie made early on — and the mindset shifts that transformed his clinic
Why self-awareness, humility, and consistency matter more than charisma
How creating a great experience allows clinics to grow without relying on proximity or price
The habits, routines, and books that helped Reggie become a better leader and business owner

This is a raw, honest conversation about resilience, leadership, and what it actually takes to build a business people love — from the inside out.

If you’re a practice owner, service-based entrepreneur, or leader who wants stronger teams, better culture, and clients who can’t stop talking about you, this episode is a must-listen.

🎙️ Tune in and learn how to build raving fans — starting with yourself.

Want to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycall

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No One Is Coming To Save You: Leadership, Identity, And Building A Business That Can’t Be Taken Away With Regie Tiu