Miivo AI launches AI-powered customer insights tool for Small and medium business

Miivo AI CEO Alex Damouni joined Steve Darling from Proactive to discuss the launch of the company's new Customer Insights platform, a standalone AI-powered tool that helps small and mid-sized businesses monitor customer sentiment and manage their online reputation across Google Reviews, Instagram, and Reddit. Damouni said the self-serve platform is designed to reduce the time businesses spend tracking and responding to customer feedback. Using artificial intelligence, the tool analyzes review trends and sentiment patterns to deliver actionable recommendations that can help improve customer experience, strengthen brand reputation, and increase customer retention. The platform also enables users to monitor reviews and online mentions in real time while generating AI-powered, on-brand draft responses, reducing the need for manual monitoring or generic replies. Customer Insights requires no onboarding or third-party software and is available as a standalone product within Miivo's gr...