Credentialing: The Unsung Hero of Quality

Credentialing is one of healthcare's most important—but least visible—drivers of quality. In this episode of Quality Matters, NCQA's Tsveta Polhemus explores how modern credentialing improves patient access, builds trust across the healthcare ecosystem, and enables virtual care to scale safely. Sharon Meers of Midi Health and Greg Smith of Evernorth Health Services discuss why credentialing has become essential infrastructure for delivering high-quality care in today's increasingly digital healthcare landscape.