Renters are facing record-low vacancy rates, while property managers are under growing pressure as workloads and expectations intensify. Against this backdrop, tenant education is emerging as a potential reset for how the industry supports long-term stability, benefiting both renters and property managers alike.

In this episode of the REB Podcast, host Liam Garman speaks with Paul Tommasini, chief executive officer of inCommunity and the Tenancy Skills Institute, about how structured education pathways for tenants could deliver better outcomes across the rental ecosystem – covering budgeting, maintenance and responsibilities.

The discussion explores how stable tenancies are becoming increasingly critical in a tight rental market, and how education-led programs are helping tenants build the skills needed to sustain long-term rental relationships while easing pressure on property managers.

Tommasini shares how the Tenancy Skills Institute has evolved from supporting young people experiencing homelessness into a broader national initiative, with more than 27,000 participants completing its tenancy education programs.

The conversation also examines how early intervention tools like PM Assist are helping property managers identify issues sooner, connect tenants with support services, and reduce the likelihood of disputes escalating to the tribunal.

Finally, the discussion challenges common misconceptions around tenancy breakdowns, highlighting the complex mix of financial stress, communication issues and knowledge gaps that often sit beneath rental disputes.

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If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.