What does it actually take to build a property management business from scratch in one of Australia's most competitive markets? No trust account. No acquisitions. No inherited rent roll. Just one man, a studio apartment, and a belief that property management had been done wrong for decades.

In the latest episode of The Property Management Excellence (PMX) podcast, NU Management founder Grant McKay joins Alex Whitlock to share the unfiltered story behind one of Sydney's fastest-growing boutique agencies, built entirely from scratch in under four years in one of Australia's most competitive markets.

From downgrading his lifestyle to fund the startup, to scrapping traditional titles, ditching trust accounting, and obsessing over five-star reviews, McKay reveals the unconventional decisions that fuelled his growth.

He also gets candid about the real cost of scaling alone past 100 properties, finding the right people, and what it truly means to be a custodian of someone else's most valuable asset.

This is property management as it should be.

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