In this episode of the Reinventing Finance Podcast, ⁠⁠⁠KASKO⁠⁠⁠ CEO & Co-Founder ⁠⁠⁠Nikolaus Sühr⁠⁠⁠ and ⁠⁠⁠VIG Platform Partners⁠⁠⁠ CEO Dr. ⁠⁠⁠Ronald Engel⁠⁠⁠ speak with ⁠Mark Chemaly, CEO & Co-Founder of Assista Pilot, and Christian Chemaly, CTO & Co-Founder of Assista Pilot.

Here are some of the key topics discussed in the episode:

– how AI agents differ from chatbots, RPA and traditional automation in insurance operations

– what an AI agent actually is and how it takes action across systems

– why claims is the most impactful starting point for agentic automation

– how AI agents handle unstructured data from FNOL to decision-ready claims files

– what insurers need to solve before they are truly “AI-agent ready”

– how to combine deterministic systems, APIs and AI without replacing core platforms

– why modular, layered implementations outperform large rip-and-replace projects

– how to prioritise claims processes based on cost, customer experience and speed

– what insurers often underestimate when moving from pilots to production

– why voice and conversational claims journeys require a complete rethink of process design

The conversation offers a practical, experience-led view on how insurers, MGAs and TPAs can deploy AI agents in claims with measurable operational and customer impact, without over-engineering or unrealistic expectations.