Transcript
A (0:00)
We know the importance of culture and the employee experience, right? Just like we talk about marketing restaurants to our guests. How do we convince them to come in?
B (0:08)
How do we convince them to come back?
A (0:09)
I think the same is true with our employees. How do we, how do we convince an employee to come work for us rather than the restaurant down the street
B (0:16)
or Starbucks or Target?
A (0:18)
And how do we convince them to stay with us? Because when we lose an employee, it is expensive. So today we're going to talk about how we do that and how the guest experience experience plays a role in that. I'm joined by an operator, Shannon Redding. She is the GM and a partner at Prairie Hospitality Group. And Justin Roberts, co founder, co CEO of Kickfin.
B (0:37)
We're going to have a really deep
A (0:39)
conversation all about how we improve the guest experience on today's episode of Restaurant Strategy.
B (0:44)
There's an old saying that goes something like this.
A (0:46)
You'll only find three kinds of people in the world.
B (0:49)
Those who see, those who will never see, and those who can see when shown.
A (0:54)
This is Restaurant Strategy, a podcast with answers for anyone who's looking. Hey everyone, thanks for tuning in. My name is Chip Close. I am your host. This is the Restaurant Strategy podcast. We put out two episodes every week. The whole point is to help independent restaurant owners and increase the profitability of their restaurants.
B (1:27)
What does that mean?
A (1:28)
Helping you to make more money and to work less and be really deliberate about how we do those two things. I write books, I give talks, I host a membership site. I am also the founder of the P3 mastermind. It's a group coaching program where I work with restaurant owners from all over the world. 45 states in this country, including Washington D.C. 8 different countries around the world.
B (1:50)
I work with restaurant owners to help them increase profitability.
