Generational shifts aren’t coming… they’re already here.

In this episode, Cathy Wagner sits down with Columbia College Chicago retail professor and RETAILMavens coach Dana Connell to unpack what shifting generations mean for independent retailers today.

Dana brings 35+ years of retail and teaching experience to the table, sharing how Boomers, Gen X, Millennials, Gen Z, and Gen Alpha shop differently and why ignoring these shifts is no longer an option. From spending power and values to how customers discover brands and where they “treat themselves,” this episode sets the foundation for how retailers can adapt what they stock, promote, and partner around.

This is Part 1 of a two-part series that focuses on understanding the landscape so you can take smarter, more strategic action in your business.

What You’ll Learn in This Episode

The Generational change impacts everything: inventory, marketing, and partnerships
How can you serve Boomers who prioritize food and travel?
What do Gen X customers value most?
How are you aligning with Millennials’ values and sustainability?
Where is Gen Z discovering products?
How can you offer hands-on, in-store experiences for Gen Alpha?
What does “treat yourself” look like for each generation?

Key Takeaways

[03:54] Generational Shifts in Retail
[11:14] Gen X: Balancing Responsibilities and Spending
[13:28] Millennials: Values-Driven Consumers
[16:32] Gen Z: The Digital Natives

Your Millie Moment:

Here’s a simple way to start taking action after learning about generational shifts:

Step 1: Identify Your Core Generations
Step 2: Map “Treat Yourself” Spending
Step 3: Add One Experiential Offer
Step 4: Review Your Communication
Step 5: Test, Track, Adjust

Resources and Links:

Want to know more about generation shift? Apply for your free Gameplan Call, where we’ll identify your growth opportunities and map out the most profitable next steps to elevate your visibility, attract the right customers, and scale with confidence.
Want a behind-the-scenes look at how our top clients grow profit without burning out? Our free training, Beyond Busy: 3 Shifts to Reclaim Your Time and Boost Store Income, walks you through the exact method we use in our Profit Club, focusing on your role as CEO, CIO, and CFO to grow a business that’s both profitable and sustainable.
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Remember: You don’t need to overhaul your business overnight. Small, intentional changes based on who your customers really are can create powerful results. Generational shifts aren’t something to fear… they’re opportunities to grow smarter and stronger.

#072 - Shifting Generations with Dana Connell - Part 1