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A
Foreign.
B
Welcome to Risk Never Sleeps, where we meet and get to know the people delivering patient care and protecting patient safety. I'm your host, ed Gaudet.
C
So, Dr. Jenny Luna. Is it newbie? AI.
D
Just newbie. Yeah.
A
Just the name of the company. What is Nuvi?
D
So Nuvi, our first product is koa. It's basically an AI Health companion. Oh, one second.
A
Yeah, you got to move up. You got to move up just a little bit. Yeah.
C
So close.
A
I am.
D
Oh, yeah.
A
My posture is not this good.
D
Well, my voice sounds really good and.
A
It does. Yeah.
C
You have a good voice.
A
I like it. Yeah.
C
Voice for radio.
A
Do you sing?
D
You know, in the shower?
C
What?
A
Do you sing in the shower? What songs?
D
I don't know. Random stuff.
A
Taylor Swift.
D
No, I like. I like her. I like her. I like her, but I. She has such a nice voice. She a great voice.
A
Oh, she does. Yeah. Yeah. What else do you like to listen to?
D
Listen to everything. Bad bunny.
C
Bad bunny.
A
Bad bunny. He's doing a Super bowl this year.
D
Yeah. Such a man. Yeah.
A
He's a bad mofo, isn't it? How can I say that? I just said moofo.
D
A bad word.
A
Yeah, that's right.
C
Mo.
D
Yeah.
A
I could have said fomo. Could have said fomo, but I didn't. I messed it up. I meant fomo. He's a bad fomo.
C
Jenny, tell us. Tell us about you.
D
Okay, so I've been in practice for the last 15 years. And what's your specialty? So obesity medicine. I'm an endocrinologist at training and now subspecialized in that area.
A
Yeah. Do you. Do you look at me and think I was obese? Oh, my God. Well, you're a doctor. I'm just asking.
D
I mean.
A
I mean, I know I'm attractive, so.
D
Yes, you are extremely attractive.
A
Yeah. Obesity.
D
I love your suit.
A
I can be obese and attractive at the same time. Right. Okay, good, good. All right. I like her already. This is great.
D
All right, so newbie is. We're basically building an AI health companion, which is powered by empathy and to really just help patients that are struggling in between the visits.
A
Yeah, yeah. You do the GLPs.
D
Yes, we do.
A
All right, which should I be on, the 1 or the 3?
D
The 3 is not out yet.
A
Oh, it's not. I can't be on that one.
D
You talk about like. I'm like, what's the difference? The triple.
A
The triple hormone triple.
D
That one's not out yet, but that one's really good.
A
When is it coming?
D
Hopefully. I don't know. 20, 26.
A
Tell our listeners the difference between the one and the three.
C
I didn't even know there was 10.
A
Yeah, yeah.
D
So it's actually. So he's making stuff up.
A
No, I'm not.
C
Is this true, this whole thing?
A
No, this is true. No, this is. No, this is a three.
D
All right, so there's GLP1. So that's semaglutide.
A
That's right.
D
The Ozempic WeGovy. And then there's the GIP and GLP1. So that's like zap bound in Manjaro.
A
Yeah.
D
Yeah. So they're excellent drugs. I mean, they're all great. It's just really figuring out the best match based on the patient's history.
A
What would my history have to look like for me to be a good match?
D
For me to be your doctor or.
A
I wasn't going there, but let's do that.
C
Let's do it.
D
Where do you practice here in California.
A
Oh, I have to come out here for visit.
D
Yeah.
A
Where? In San Diego?
D
In San Diego?
A
Yeah.
D
It's home.
A
You live in La Hoya?
D
No, I don't live in La Hoya.
A
You live in the.
C
Where you at?
D
I live in north county, but I don't.
C
I'm in Carmel Valley.
A
Okay, you guys.
C
Awesome.
A
Yeah, I can come see Saul, have an amazing dinner at his house and then go lose weight with you.
D
Yeah, so you got it.
A
We'll take you to her first and then go. The whole. Wait, you're gonna make me work? I thought I was taking a shot and I was gonna be done with it.
D
If I'm like, your doctor, I'm gonna.
C
Go for a walk.
A
No, that's way too.
D
He's like, cancel.
A
I can't do that. Yeah, you're too active as a doctor. I like the passive doctors. That's not you.
D
No, that's not.
A
No.
C
All right. So what are you guys doing with AI?
D
So it's the companion. And the goal is, is that right now what's currently available is very transactional. So if you use an AI Health companion, you're just basically getting data or. It's a very transactional kind of technology. So for us, when it comes to creating something that's patient facing, that empathy, that compassion layer has to be there. So we're training Koa, who's our AI Persona, to be kind of a Koa. K, O, A. Yeah.
A
Koa. Where did you come up with the name?
D
So Koa in Hawaii means, like, warrior. Yeah. No, I'm not, but I really like the name. Yeah, yeah.
A
Because I need the warrior spirit when I'm going to lose weight.
D
Yes, right. Absolutely. Yeah, yeah. Warriors don't complain, by the way.
B
No complaints here.
A
I don't complain. I'm not a complainer like that. She just.
C
Warning, hold on.
A
Do I present as a complainer?
D
No, no, no, you don't. You go with the flow.
A
I do. I'm a flow goer. Yeah, yeah. Ride the wave, as I like to say. How about you, Saul? You seem like a complainer.
C
I go.
A
You know. She didn't say you weren't a complainer. Thanks.
C
No, I go with the flood.
A
Do you?
D
Yeah, yeah.
A
Okay.
D
He lives in San Diego.
C
Yeah. He's pretty cool, right?
D
Yeah. Yeah.
A
You know, and if you have a problem.
C
Better call Saul.
A
Better go call Saul.
D
Okay. You're a doer.
A
He's a doer. Oh, he gets. Yeah, he's my cleaner also. Yeah, no, like, murders.
D
So it's like, you gotta show up. Don't ask any questions.
C
Yeah, that's right.
A
You got it.
D
That's a good friend.
A
That's a good friend. That's right. That's right. That's right. Yeah, that's right. Exactly. How come we didn't invite her?
C
I don't know. We didn't. We didn't know.
D
Better.
A
Next. You coming next year?
C
Jenny Luna.
D
Yeah, yeah, yeah.
C
I like that name. Jenny Luna.
A
I know. Is that your real name?
D
It is. No, it's my stage name. Like Bad Bunny.
A
Okay, I did not say that for the record. I just want to put it out there. Jenny. I'm just not implying that. Nor was I thinking that when she said that. I'm just for the rest.
C
You meant singing stage.
D
Yeah, singing.
C
I know what she meant.
A
No, that's what I. That's what I thought. Why are you even implying something else?
C
Other people.
A
Yeah.
C
Differently.
A
Not me.
D
No, no. That is my real.
A
I think I want to lose weight now. I'm like, you're inspiring me to lose weight. Yeah. How did you get into this?
D
So being an endocrinologist, it's like. It's hard. I mean, you're seeing these patients with diabetes and weight struggles and you're really not well. At least I felt like I needed to do more. So then that's why I sub. Specialize further in taking care of patients that have obesity. Because I feel like it's needed.
A
Yeah. It's chronic.
C
The root cause.
D
Yeah, for sure. Exactly.
A
So, yeah.
D
Yeah.
A
She looked at me with those compassionate eyes, too. Like, ye. Obese. No, I felt Such empathy. No, you're so empathetic. I feel like. Oh, my. This is what happens when you come to the last podcast. You never know what you going to get. By the way, I haven't eaten in, like, 24 hours.
D
Oh, wow. That's not good.
A
Well, I fast. I'm fasting.
D
Oh, okay.
A
Not on purpose, but we just can't.
C
We don't have time to eat.
A
We don't have time to eat.
D
Seriously, this is like a medical practice here. You guys are like one p. One.
A
Person after the other.
D
It's like a door.
C
I just see Mark eat his lunch and.
A
Yeah, Mark, you ate. I saw you eat.
C
I vicariously through Mark.
D
Yes.
A
I had no food. Yeah.
D
That's not fair. Why didn't you bring him food?
C
He didn't think about us.
D
You see? He's not the one you'll call.
A
No, no, I'm never calling. I'm never calling him for anything. Oh, my God. No.
D
He eats lunch by himself.
A
No, no, he's not fun.
C
What did you say, Mark?
A
I said it's fasting. That's why I didn't. Yeah, we went to a hymn show on steel. Go to hymns.
D
Yeah.
A
Where were we? In Orlando. Yeah. He almost left me.
D
Oh, my goodness.
A
Yeah, I know. We were traveling together and he almost left me.
D
Oh, my gosh.
C
Remember that?
D
Did you forget him?
A
Yeah, I know exactly when. I came home and you were on your way out and I said, what are you doing? I'm leaving. You didn't come home.
D
He's like, I'm done with him.
A
Show in 2013. Yeah. You were out all night. Oh, he was out all night. Literally. I woke up, the bed was.
D
Yeah.
A
Slept in. I'm like, he's not gonna make it.
D
He's never gonna make it. I'm done. Yeah.
A
Like, the cab was on its way and he just comes in. Oh, yeah. Oh, my. I made it. We made it. Yeah. Yeah. But he almost left me.
D
Yeah.
A
Well, it's a little scary being left alone.
D
Yeah.
A
After coming from an IHOP at 4:00am 30:00am yeah. Being dropped off in a limo. Yeah, it was.
D
Wow.
A
It was a good night.
C
Like, do you like Vegas?
A
Do you think I was born like this? Come on. A lot of IHOPs, man. A lot of investment in IHOPs. The triple stack, man, that is the best. At 4am you can't go anywhere and get any food at 4am Other than.
C
What's that place of the Venetian?
A
Oh, which one?
C
Well, the one that we were at.
A
Oh, the Grand Lux.
D
Oh, The Grand Lux?
A
Yeah.
D
There's one in New Jersey.
A
Oh, is there? Are you from Jersey?
D
Yeah, I'm from New York, where I was born and raised in Queens.
A
Queens. Yankee fan? Yankees or Mets?
D
Yankees. I know. I have to leave. Oh my God.
A
I'm a Socks fan. I'm from Boston.
D
Oh, my husband's a Socks fan.
A
Is he? Oh my God, I love this man. What's his name?
D
Ted.
A
Ted? Yeah, like Teddy.
D
Teddy.
A
Teddy Ball game?
D
Yeah, Teddy. He. He's like. He's a hardcore. Red Sox. Yeah.
A
Where did you meet him?
D
Here in California.
A
Really? What was he doing? Is he from Boston or.
D
No, no, but his, like, father was a fan. Yeah, fans since he was a kid. He's from Sacramento.
A
Sacramento. I know.
C
Brett said he's a California guy.
D
Yeah, it's California.
A
Really? That's weird.
D
I know.
A
So his dad must have been a Sox fan.
D
Yeah.
A
So his dad's from Boston.
D
Probably actually Connecticut.
A
We're from Connecticut.
D
Where?
B
Where?
A
Probably from where his dad was from Connecticut.
D
No. Oh, no. Yeah.
A
Plantsville.
D
No.
A
Mildale.
C
You remember?
D
I can't remember. Yeah, I'm working on like one brain cell right now.
C
I get it. It's been a long day.
D
Yeah.
A
Stanford?
D
No, not Stanford.
A
Okay, so we grew up in the town that's literally the DMC between Red Sox and the Yankees. Equidistant ballpark. Yeah, yeah, yeah.
D
So I didn't know. Is there like a big following of Red Sox in Connecticut then?
A
Oh, my God. Yeah. Half my friends were Red Sox fans. Y halford Yankees fans. It makes sense because we were literally in the dmz.
D
So did you see the game this year?
C
Whoa. Those are wow, fighting words.
A
Okay, for listeners who couldn't see what I just saw and probably will never be able to unsee, she just at the same time crossed her eyes and stuck her tongue out. Yeah, I'm pretty sure that's what you did.
D
I did.
A
That was incredible. How do you do that? I don't know. I don't even. You probably could never do that again.
D
Probably not.
C
I don't recall.
D
Wow.
A
That was. I might need therapy after this.
D
Yeah, I know.
A
We have a therapist coming on this.
C
This is unleashed.
A
This whole thing's unleashed. Straight laugh. Yeah, that's who I laughed.
D
Yeah. Yeah, the Yankees. But they didn't win.
A
No, I know.
D
After.
A
Yet I can't do that weird thing you did.
C
So. So, Jenny, have you. Have you seen or heard anything that's going to change what you do in AI here?
A
Gosh.
D
I mean, there's Some great things we presented also in the Shark Tank. How did you do? Yeah, I feel like I did pretty great. I didn't win.
A
Oh, you didn't win?
D
Yeah, I don't win. That's okay. I came actually. It was just such an honor to be a finalist.
C
Yeah.
D
I mean, such great work with, like, translation. That's huge. I mean, when you have patients that you can't connect even if you speak Spanish, you know, like, I'm completely fluent, but there are, like, things that are different depending on the country. So there was a startup that focused on that, which I thought was pretty cool. Yeah. So I feel like it's just the AI is the future of healthcare.
A
How do you say, man, you got to lose some weight in Spanish? I feel. Oh, wait a minute.
D
Means man.
A
Oh, man.
D
Okay.
C
He's like, what you call me?
A
You call me a man?
D
He almost got east coast on you.
A
That's right. I almost went. Yeah. I almost went old school on you. Pantalones in there.
D
Pants. Put on your pants.
A
What is that? What's your background?
C
Puerto Rican?
D
Dominican.
C
Dominican? Yeah.
A
You just insulted her, dude. You don't know a Dominican when you see one. Come on. She loves baseball.
D
Yes. Yeah.
A
Very similar baseball, right? Dominican baseball. Big poppy. Yeah. 2004 Red Sox jerkies.
D
Oh, I know. I know. Big Poppy's awesome, though. I love. All the Dominican players. Are awesome.
A
Yeah.
D
Yeah.
A
Dominican's great players. Is some really good players, too.
D
Yeah.
A
Yeah.
D
Where are you from?
C
Background's Mexican.
D
Nice. Yeah, Very cool.
C
Yeah. Chicago. Born and raised.
D
Nice. Yeah. So you get the cold there, too?
C
Yeah, but thank God.
A
Yeah.
D
Don't miss that.
A
Yeah, no, me either. I mean, I guess.
C
I was chatting with Kelly from Northwestern, and she's like, thank God I'm here.
A
Yeah.
D
Yeah. No more snow for us. So, pizza.
C
You know what? I can't do dish.
D
I can't.
C
If you're gonna do deep dish, go have lasagna.
D
Yes.
C
You know, I. I actually like the New York style. New York style pizza, you see.
D
You know, sister.
A
Wait, New York style. I actually make for New Haven.
C
Well, New Haven's one.
D
Well, it's pretty good.
A
It's the best in the world. Pretty good salad, Pepes. Yeah, the best.
C
There's a place. What's the difference in the three I just mentioned? It's the crust.
A
Yeah.
C
And it's the way.
A
It's the dough they use. They get it from Italy. Yeah.
C
So it's double zero.
A
Real deal.
C
Yeah.
A
And the ovens. Their ovens in New Haven have been operating Forever. So you get this weird thing chemically that happens that they haven't been able to replicate. In other words, tradition. Yeah, it's weird.
C
I don't know.
A
I can't do Sally's. Burlington. I gotta go New Haven. Gotta go to.
C
And get. To.
A
Get to Sally's. Yeah.
D
Is there a place here, you said?
C
Well, actually in Chicago. Piece Pizza in Chicago. Oh, man.
A
You ever have Greek pizza?
C
No, I haven't.
D
Greek pizza.
A
Thin, oily thin. What do you like for pizza? What'd you put on it?
D
Everything. I mean, it all depends. What. Sometimes I just like it plain, too. Yeah. But.
C
Yeah.
D
Yeah, it's like I have to be in the mood for certain things, but. Yeah. Not pineapple.
A
Never am in pineapple.
D
No.
A
No. You know, it's weird. I've been getting into that.
C
Yeah. My wife loves it.
A
Yeah, she's. But she's cold. Cold Hawaiian?
C
Oh, yeah.
D
Cold pizza is just good.
A
It is, yeah.
D
Yeah.
A
Do you heat it up or do you eat it cold?
D
No, I'll eat it cold. Yeah. Yeah. It's left over.
A
Yeah.
D
I'm like. It's gonna be. It's great.
A
How many days? Four days.
D
Not four days, really. I mean, it wouldn't last that long.
A
No, it lasts. Oh, yeah.
D
No, because we eat it.
A
Oh. Oh.
C
Oh, yeah. Not that at all.
A
You see, you don't buy three pizzas when you only need one. See, that's the book I'm writing, How to Be Obese. Okay. Oh, my God. That's right.
C
That's right.
A
It's hard to be obese. There's a lot of money that goes.
D
My cousin actually said that. That's so funny to say that. No, she was like, you see this stomach? This is investment.
A
That's right.
D
Investment. This is expensive.
A
That's right. Expensive food that went through this. Yeah, exactly. That's right.
C
Would you come back next year?
D
Yeah, for sure.
C
Have you been here before?
D
No, it's my first time.
C
Yeah.
D
A lot of first timers. Yeah. Were you here?
C
This is my first time. First.
A
Yeah.
D
Yeah. No, it's pretty cool. I mean, just all this innovation that's happening right now, and healthcare has always been so kind of technology at first. Right. But now with AI, I feel like it's more open. Right. To. To the adoption of that. It's like a truck in the background.
A
Yeah. Yeah.
C
It's crazy. We're doing this.
A
We're the last ones.
D
They're about to kick us out.
A
We're gonna go all night. This is the marathon. Oh, he didn't tell you, it's the marriage.
D
Oh, really?
C
Yeah.
A
It's the four hour episode.
D
We're gonna have to go cash in that drink.
A
Yeah.
C
Oh, yeah, yeah.
A
Oh, I forgot about that. You can have mine.
D
I don't.
A
No, I don't.
D
I'm fine. I'm fine.
A
Forgot about this little drink thing. What?
C
Is this happening tonight?
D
I think so.
A
Where is it? Is there something happening tonight?
C
I don't even know.
A
We're gonna grab dinner. You're gonna come up?
C
I'm open.
A
Yeah. Join us for dinner.
D
Ted's picking me up.
A
Oh, he's a Fox fan.
D
He is a Sox fan.
A
Yeah.
D
Oh, my gosh. Yeah. You'll have a lot of fun. Just like talking about.
A
I like Ted already.
D
Yeah, he's a big sports guy.
A
I'm gonna connect with him. How do I. Is he on LinkedIn?
D
He's in the energy business.
A
Energy. What does he do?
D
Like trading? Oh, solar, wind, you know, renewable energy optional.
C
Sustainable.
D
No, it's like. Yeah. Sustainable energy. Yeah. Yeah. It's pretty cool.
A
Yeah.
C
If people want to learn more about you and Newbie. Yeah.
D
I'm going to find out. Yeah. Nuvai.com. you know, right now it's. We're finishing up already building koa. We did our initial, like, demo and really testing it out. We're the first startup to come out of the collaboration of Scripps Research. Translation. San Diego State University.
A
Out of their incubator.
D
Yeah. From sdsu. Yeah. Yeah. They're awesome there.
A
Are you funded?
D
We're going through that phase right now. Yeah.
A
All right.
D
Yeah, yeah. They've helped us tremendously. AWS as well. They kind of covered, I think like 67% of our technical costs.
C
Cool.
D
So it's pretty good.
C
That's awesome.
D
Exciting times.
C
Well, there you have it, folks. You know how to get in touch with Dr. Jenny Luna. Anything else you want to close with?
D
Well, no, thank you for having me. And yeah, I mean, the future is bright when it comes to personalizing medicine. So that's what we're working towards. You know, every patient's a world of their own and no one should be treated like a guideline. So that's what we're working at with Newbie.
A
I'm like a Milky way. See, I got the universe, world and. And food in the same. See what I did there?
D
You're so clever.
C
Thank you.
D
You're so creative. Are you the creative mind?
A
Doctors. Jenny Luna.
D
Yeah.
A
You like to say that name. I noticed.
C
I do. It's such a cool name. I like the name.
A
And it's a real name too.
D
It's real. It's not made up. It's really.
A
That's a great moon. Yeah.
D
Yeah.
A
It's poetic.
D
Yeah.
C
Awesome. Well, wrapping up here, y'.
D
All.
A
Let's keep going.
C
Thanks for being with us. Check out the show notes for all the ways to get in touch with Dr. Jenny Luna.
A
Yeah, absolutely. We're gonna have to videotape the next one. Yeah, I gotta get that cross eye thing.
D
Yeah, yeah.
A
That was awesome.
D
I'll practice for you.
C
That was awes.
D
Bye.
B
Thanks for listening to Risk Never Sleeps. For the show notes, resources and more information and how to transform the protection of patient safety, Visit us@cincinnat.com that's C-E N S I N E T dot com. I'm your host, Ed Gaudet. And until next time, stay vigilant because Risk never sleeps.
Risk Never Sleeps Podcast, Episode #178
Host: Ed Gaudet
Guest: Dr. Jennie Luna, Founder and CEO of NuVee
Date: December 29, 2025
In this engaging episode, Ed Gaudet sits down with Dr. Jennie Luna, founder and CEO of NuVee, to discuss the transformative impact of AI-powered health companions in personalized patient care. The conversation covers Dr. Luna's background in obesity medicine, the development of NuVee's empathetic AI companion "Koa," and the broader movement towards patient-centered, tech-enabled healthcare. Throughout, there's a lively, humorous rapport, frequent baseball and pizza tangents, and plenty of memorable insights into the future of digital health.
Practice and specialty:
"Obesity medicine. I'm an endocrinologist by training and now subspecialized in that area." — Dr. Jennie Luna
Motivation for NuVee:
"It's hard. I mean, you're seeing these patients with diabetes and weight struggles...I felt like I needed to do more. So then that's why I specialized further in obesity." — Dr. Jennie Luna
What is NuVee and Koa?
"We're basically building an AI health companion, powered by empathy to help patients struggling in between visits." — Dr. Jennie Luna
Distinguishing Features:
Unlike existing transactional health bots, Koa is trained for empathy and compassion, aiming to mimic the human touch and engagement patients crave outside the clinic.
(04:12)
"Right now what's available is very transactional...For us, creating something patient-facing, that empathy, compassion layer has to be there. So we're training Koa, our AI persona, to be kind of a Koa."
(04:46) On the name:
"Koa in Hawaii means, like, warrior. No, I'm not [Hawaiian], but I really like the name." — Dr. Jennie Luna
Why Empathy Matters:
"You're so empathetic. I feel like... This is what happens when you come to the last podcast. You never know what you're going to get."
"Every patient's a world of their own and no one should be treated like a guideline. That's what we're working at with NuVee." — Dr. Jennie Luna (18:47)
Discussion of GLP Options:
"There's GLP-1, that's semaglutide...then there's GIP and GLP-1, that's like Zepbound and Mounjaro. They're all great, it's just really figuring out the best match based on a patient’s history."
Lifestyle Guidance:
"If I'm your doctor, I'm gonna...go for a walk." — Dr. Jennie Luna
AI's Expanding Role:
"AI is the future of healthcare."
Experience at Shark Tank:
"There's some great things...presented in the Shark Tank. I didn't win, but it was an honor to be a finalist."
"We're the first startup to come out of the collaboration of Scripps Research, San Diego State University...AWS as well; they covered like 67% of our technical costs."
On Empathy in AI:
"If you use an AI health companion, you're just basically getting data...So for us, when it comes to creating something that's patient-facing, that empathy, that compassion layer has to be there."
— Dr. Jennie Luna (04:12)
On Personalized Medicine:
"Every patient's a world of their own and no one should be treated like a guideline."
— Dr. Jennie Luna (18:47)
Humorous moment, on obesity and investment:
"You see this stomach? This is investment."
— Dr. Jennie Luna, sharing her cousin's phrase (16:06)
On the Warrior Metaphor for Koa:
"Koa in Hawaii means warrior...I need the warrior spirit when I'm going to lose weight." — Ed Gaudet & Dr. Jennie Luna (04:46–04:57)
Podcast banter:
"I'm like a Milky way. See, I got the universe, world and food in the same..."
— Ed Gaudet (19:03)
The episode underscores the vital importance of empathy, compassion, and personalization in the digital transformation of healthcare. Dr. Luna’s vision for AI companions like Koa moves beyond simple data transactions, aiming to provide support, encouragement, and understanding during the often-overlooked time between doctor visits. The conversation weaves professional insights with humor and warmth, making a compelling case for the humanization of healthcare technology.
Find out more about NuVee and Dr. Jennie Luna at nuvai.com.