This week on Rubbish Talk, we do something long overdue — shining a spotlight on one of our own. Alasdair is joined by Kirstie MacDougall, Office & Training / VQ Administrator at Albion Environmental, to explore the world of waste training, qualifications, and what really goes on behind the scenes.

Kirstie shares her journey into the sector, having joined Albion over seven years ago from a financial compliance background. Like many in waste, it wasn’t a career she initially planned — but the opportunity to make a real impact through training and development quickly drew her in. Her role now spans everything from organising site-based training courses to supporting individuals through qualifications, including the all-important Certificate of Technical Competence (COTC).

A big focus of the episode is the launch of Albion’s “Smarter Pathway” — a new approach to helping candidates complete their qualifications. Developed in response to client feedback, the programme breaks learning down into manageable modules, combining short videos, workbooks and ongoing support. As Kirstie explains, many candidates struggle to balance their day-to-day roles with studying, so this new format allows them to learn in smaller chunks, at their own pace, while still building the knowledge needed for formal qualifications.

The conversation also reflects on one of Albion’s standout recent projects — delivering Sustainable Resource Management training to Glasgow City Council staff. Working with a diverse group of candidates, from new starters to experienced operatives, the project highlighted both the challenges and the importance of building confidence and recognising the value of frontline roles. As Kirstie notes, one of the most common phrases was “I’m just a binman” — something the training worked hard to challenge, reinforcing the critical role these individuals play in keeping cities running.

There’s also an honest look at the realities of training in the waste sector. From candidates who are nervous about returning to a classroom environment, to the practical challenges of fitting learning around busy site operations, Kirstie highlights the importance of flexibility, support and understanding individual needs.

Beyond the day job, the episode offers a lighter insight into Kirstie’s life outside work — from strength training – with some seriously impressive weights! To playing in a brass band in the Salvation Army. It’s a reminder that the people behind the waste industry bring a wide range of skills and passions to the table.

Looking ahead, the focus is on continuing to grow the Albion Academy, expanding training opportunities, and improving how knowledge is delivered across the sector. Kirstie also shares a simple but important message for anyone considering a career in waste: keep an open mind. The industry is far broader and more complex than many people realise, with huge opportunities to learn and develop.

A great episode that lifts the lid on training, qualifications and the people supporting the sector behind the scenes — and a reminder that building knowledge is just as important as managing waste itself.

Useful Links:

Kirstie MacDougall LinkedIn

Smarter Pathway to CIWM (WAMITAB) CoTC

Episode 107: Kirstie MacDougall, Office & Training VQ Administrator, Albion Environmental