Karel Papik spent 20 years making video games and then discovered that gaming principles for hooking users in the first hour are more advanced than most B2B onboarding. He brought that thinking to Product Fruits, then scrapped the entire roadmap to rebuild it around AI.

We get into why his investors offered more money within 24 hours of hearing the pivot, how "forbidden mechanics" from gaming translate into SaaS adoption, why he stopped doing outbound and content entirely — and why he now tells founders to stop listening to customers about the future of their product.

For SaaS founders, product managers, and operators thinking seriously about onboarding, AI adoption, and how to grow without chasing every trend.

In this episode:

→ Why investors offered more money within 24 hours of the AI pivot

→ How gaming "forbidden mechanics" translate to SaaS adoption

→ Why they stopped doing outbound and content — and what replaced it

→ Personalizing onboarding at the user level, not the segment level

→ Why founders should stop asking customers about the future

→ The personal cost of critical thinking and going against consensus

----------- Episode's Chapters -----------

0:00 — Intro & Karel's Gaming Background

1:13 — From Video Games to SaaS: How Karel Found Product Fruits

3:17 — Gaming Principles That Apply to SaaS Onboarding

6:59 — Why Product Fruits Went All-In on AI

9:19 — AI Personalization & How Elvin Works

15:07 — The "Annotation" Method: Teaching AI About Your Product

20:33 — Data Privacy & Why Customer Data Stays Separate

21:40 — Dealing With AI Uncertainty & Pricing Changes

22:58 — Growth Strategy: PPC Over Content

26:21 — Biggest Win: The Bold Bet on AI

29:17 — Founder Hack: The Power of Critical Thinking

🎙️ Karel Papik - linkedin.com/in/karelpapik

Product Fruits - https://productfruits.com

Subscribe to our channel to be the first to see the interviews that we publish - https://www.youtube.com/@saas-group

Stay up to date:

Twitter: https://twitter.com/SaaS_group

LinkedIn: https://www.linkedin.com/company/14790796