Today on the Salesforce Admins Podcast, we talk to Gaurang Mathur, Senior Product Manager on the AI App Development team at Salesforce.

Join us as we chat about how Setup with Agentforce is changing the way admins create, modify, and understand formulas.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Gaurang Mathur.

The massive scale of Salesforce Formulas

If you're like me, you've spent more time than you'd like combing through your formulas for missing parentheses and commas. That's where this week's guest, Gaurang Mathur, comes in. As a Senior Product Manger on the AI App Development team at Salesforce, he's trying to make formulas a little easier for admins with Setup with Agentforce.

According to Gaurang, there are 5 billion formulas executed on Salesforce each month. They're created, managed, and modified by 7 million admins and developers. The scale of formulas is truly massive, and they're a fundamental building block of Salesforce. However, that means they're difficult to work with, and that's where the Setup with Agentforce beta comes in.

How Setup with Agentforce simplifies formulas

We know that AI is really good at summarizing, debugging, and processing large amounts of information very quickly. Setup with Agentforce lets admins harness those agentic powers to make formulas easier to work with. You can diagnose problems, change an automation, or add something new.

Gaurang sees Setup with Agentforce as a game-changer for admins working with inherited orgs. If something isn't working or you need to make changes, you're usually spending hours wading through formulas to sort out what's essential and what's just buried tech debt.

With the beta, you'll be able to get a helping hand from an AI agent that can validate, describe, and even fix your formulas. Instead of having to figure out what does what, you can focus on making decisions and building something that works faster than ever before.

What's next for AI in Salesforce

As far as what's coming next, Gaurang thinks that AI will continue to amplify what we can build in Salesforce. As he points out, we've actually been using AI for almost a decade in things like navigation apps, recommendations, and even autocorrect. There's no reason to be intimidated.

Looking forward, his team is looking at ways to use AI to collect feedback and make adjustments that make it even easier to work with and more powerful for users.

Make sure to listen to the full episode for more from Gaurang about formulas and Setup with Agentforce. And don't forget to subscribe to the Salesforce Admins Podcast so you never miss an episode.

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Full show transcript

Mike: Welcome to The Salesforce Admins Podcast. Today on the podcast, I'm joined by Gaurang Mathur, product manager on the AI App Dev team at Salesforce, and we're going to talk about something every admin has wrestled with at some point, which is formulas. And we're also going to hit on how setup with Agentforce is changing the way we create, modify, and even understand them. Hooray. I can always use some formula help. So Gaurang is going to share with us how agents can validate, fix, and describe formulas right inside setup, and why that matters, especially if you've inherited an org or you need to do something super fast. We also touch on Agentforce Vibes, which you heard in last week's episode with Tiaan and some developer workflows and kind of what it means to build smarter with tools using AI. So if you're like me and you've ever stared at missing parentheses and wondered why your formula won't save, this episode's for you. And with that, let's get Gaurang on the podcast. So, Gaurang, welcome to the podcast.

Gaurang Mathur: Hey, Mike. Thank you. Thanks for having me.

Mike: Absolutely. Well, after we talked with Cheryl, it was important that I get a lot of the people that she works with on the podcast, because you guys are doing some really exciting things around set up with Agentforce, I think I said that correctly, and just some of the things with agents. So let's get started with tell everybody what you do at Salesforce and how you got there.

Gaurang Mathur: Yeah, sure. Thanks. So my journey has been pretty interesting to where I am today. I started off as a PM for the caching group, which is again, a platform product. Platform Cache is something that's widely used, and that queue is helping a lot of ISVs to accelerate and perform, make their applications better perform. And over the past five years, I've also managed products in the Experience Cloud Search space, and now I'm currently managing two Agentic products, which is again, hardcore platform products meant for our Salesforce admins and developers, the superheroes in the whole ecosystem of Salesforce.

Mike: Yeah.

Gaurang Mathur: And as part of that, as you mentioned, I closely work with Cheryl on the Agentforce setup, or setup with Agentforce, and over there, I am managing the space for formulas. I think that's where I'm going to talk mostly about in today's podcast. And the other product that I'm managing is Agentforce Vibes, which is again, zero to one product that we have all built over the last few years. There, I'm creating an MCP tool, which is basically making that agent much more smarter and getting a lot of ecosystem teams within Salesforce to contribute that, and then make it better in generating whatever metadata that it generates. So yeah, that's my portfolio here in Salesforce. We are part of this whole group called as AIF Dev. That's where we've got Tiaan, I think one of the other guests in the previous podcast, Cheryl, and Manish. These are the folks that I'm working with, and excited to be in this whole space in the current year.

Mike: Yeah, wow. Two products. So you sleep only a couple hours a night, I'm guessing?

Gaurang Mathur: Yeah. I mean, these days, agents have been keeping us alive. I mean ... And so yeah, I'm just, as I sometimes joke with my family, I'm making agents smarte...

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