Transcript
A (0:00)
Welcome to Shiny New Clients, the marketing podcast that helps you attract shiny new clients to your business.
B (0:08)
We'll talk about social media, what makes people buy, how to go viral, and.
A (0:14)
Marketing psychology all in 20 minutes or less. Whether you're a coach, a stylist or a wedding planner, if you've got a service based business to sell, this is the show you need to fill your calendar. I'm Jenna Warner, your new marketing coach and this is Shiny New Clients.
B (0:33)
Let's talk about technology, fear of it and just see if we can make your life just 2, 8 easier. 48 50%, 75% better.
A (0:45)
More streamlined and easier using software and technology.
B (0:48)
And this is coming from someone who has been notoriously afraid of technology. Slow on the uptick. I was like the last person of all of my friends to get on Instagram one time. I cried having to set up an automated calendar. My friends at the time never let me live it down. So I just want you to know that even though I might seem like a very tech savvy person now, this did not come naturally to me. And if you're intimidated by tech or always afraid that you're gonna spend the wrong money and get trapped in a subscription paying monthly, eating away your profits, like all of these fears, I'm right there with you. I totally understand. Especially when your business is online or even just a part of it is online. Maybe you have a service based business, but you have an online booking cal and you use QuickBooks as your invoicing software or maybe you do zoom sessions. You know you're still kind of running an online business or we'll say like online hybrid. You don't need to be selling courses and digital products and an online membership to have a lot of your business's elements be happening online. Which then means you need software, you need technology, and we need to figure out a way to make it work for you and keep those nice, sweet, tasty profit margins healthy. Speaking of profit margins, if you have a service based business and or your traditional online business, it can't be traditional because it's brand new. But you know, an online business like a course, a membership or a program or a mastermind or something, guess what already. Don't tell the others, but we're winning. We are already winning because these types of businesses have way better profit margins than a product based business. You likely don't have the overhead of a space, you don't have the cost of a product that you're selling or shipping or manufacturing. All of that. We don't need to spend. So it's very easy to make a lot of money very quickly and in an easier way in a service based business where the main expense is going to be humans and a little bit of software. And we just need to make sure those software costs don't get out of control. And I think what happens to a lot of us is we make a mistake. I recently made a mistake. Oh my goodness. Oh, I'll tell you what I, what I did. My business went over onto airtable and we're using it as sort of like a CRM, like a client relationship management. And basically all of the information stored here hitherto in my world, my operations manager has put it all into airtable. It's very organized. It's so much data, it's wild. I was never this organized before. So anyway, Airtable does not cost much. I think it's like $27 or something. And then as you add team members, you pay for each of the team members. And I was adding team members willy nilly. Willy nilly. I was adding so many people and not realizing that I was paying per head. Eventually I reached out to my ops person. I was like, hey, aren't airtable bills like 300? Is that normal? Like, I know we're using in a pretty robust fashion. Is that kind of what we were expecting? And she's like, no, it should not be that much money. Oops. Okay, so we make mistakes like this. Actually, I remember another one. I remember another one where I, I signed up for this resume software. Software to make a resume. This was like a really long time ago. I had pretty much just moved in with my now husband so seven years ago. And wait, why was I making a resume? Oh my gosh, no, it would have been before I started dating him. Basically I signed up for this resume writing website and it ended up being a monthly charge. And I paid that monthly charge for like a year or two. And then once I got together with Jordan, he spotted it on my credit card bill because he's an accountant and he just glanced and was like, what's that? And I didn't realize I had been paying it and I did not have the money at the time to be paying for something like that. So anyway, we make these mistakes and then we fear investments in our business and then we fear signing up for new tech. And even though we would drop $100 on a pair of pants super easily, when we see $100 on a product online that could really, really help us, we're hesitant because of these Mistakes we've made. If that doesn't resonate with you, then awesome, you're doing better than I am.
