Sibling Rivalry – "The One About Customer Service"

Date: August 27, 2025
Hosts: Monét X Change & Bob the Drag Queen
Theme: A hilarious, sharp, and candid exploration of the highs and lows of customer service, spiced with personal stories about awkward service interactions, confrontations with businesses, and a healthy dose of friendly sabotage between podcast co-hosts.

Episode Overview

Monét X Change and Bob the Drag Queen use their signature wit and chemistry to dissect the realities of customer service – from frustrating experiences at art pickup spots to miscommunications at comedy clubs, awkward Airbnb accusations, and even the secret drama of Uber reviews. The discussion is sprinkled with banter, a touch of shade, and the recurring theme of 'corporate aggression'—email etiquette when things get heated.

Key Discussion Points & Insights

1. Customer Service Nightmares: Personal Stories

Monét’s Art Pickup Fiasco

• Monét recounts an annoying, drawn-out experience picking up artwork in Inglewood—struggling with unclear signage, unhelpful staff, and a confusing location that doubled as a petting zoo.
  • "It's like a hodgepodge of signs. There's, like, no clear sign where to go..." (04:05)
  • Emphasizes escalating tension via passive-aggressive emails — the build from “please advise” to “may I suggest clear signage…”
  • Bob highlights the escalation: “I think that ‘please advise’ was like, not spicy but like maybe Tajín… then ‘clearly states’ is like cholula… ‘May I suggest’… now we are in full on Tabasco.” (06:58)
• Monét’s takeaway: She won’t be going back, but the point-by-point debrief is both hilarious and relatable.

Bob’s Comedy Club Communication Breakdown

• Bob details the drama at a San Diego comedy club where showtimes, setup, and overtime led to a stern message from the club videographer.
  • Reads out the full corporate-stern text (“Very disappointed in how everything went last night…”), laying bare how mixed signals and misaligned expectations spiral into conflict. (10:01–13:59)
  • Bob: “First of all, we did not ask you to come in early. You chose to come in early...” (11:00)
• Both hosts crack up over the absurdity of 'name and shame' in emails and texts over minor things, dissecting the different “spice levels” of professional communication.

2. Service Ratings: The Judgment Game

Airbnb & Uber Reviews

• Monét tells the saga of a false cocaine accusation at an Airbnb (really just protein powder) and the lingering impact of a negative review:
  • "Unfortunately, these guests were problematic from the beginning..." (27:25)
  • Monét voices her frustration with the Airbnb safety team's vague but stressful follow-up.
• Uber rating deep-dive: Both hosts out themselves with less-than-perfect scores, then unravel the mystery of their one-star ratings, debating what could have ticked off those drivers.
  • Both read their Uber stats: "I have 457 five star reviews." – Bob (31:32), Monét: "I have 454."
  • Jacob shares a wild story of Bob getting out of an Uber after a driver refused to move his seat. (32:28–33:09)
  • Discussion expands to altercations with Uber drivers over route choices and even the etiquette of closing the driver partition in a taxi.

3. Boundary-Pushing, Teasing, and Petty Hijinks

• A classic sibling rivalry: Monét steals Bob's pillow, prompting playful claims and raised stakes.
  • "This bitch took my pillow." (23:16)
  • "It's on. It's on. After this little pit stop stunt. It’s on, bitch." – Bob (23:24)
• Banter over clothing, drag con stories, and who gets the ‘grand entrance’ on tour highlight their competitive but loving dynamic.

4. Social Commentary: Language, Race, and “N-word” Usage in Drag Culture

• Open and nuanced talk about the politics of the N-word, recalling moments in drag and comedy circles where non-Black artists have crossed lines (“Sandra Bernhardt called Mariah Carey n*ggerish...”).
  • Bob: “Whenever I see Sandra Bernhardt, that is all I can think about.” (16:10)
  • Explores the discomfort when white friends laugh at private Black banter, and the distrust of those who are comfortable using the N-word publicly or privately.

5. Beauty, Modification, and Body Image

• Cosmetic procedures: Bob and Monét candidly assess getting tattoos, microblading, freckles, and even liposuction.
  • “People that say tattoos don’t hurt, y’all are fucking lying.” – Monét (43:51)
  • Monét shares her experience with cosmetic freckles and the disappointment when they faded: “I’m very mad that they’ve faded so quickly.” (43:10)
• The conversation tumbles into body image—stretch marks, skin softness, and the “pain” of beauty treatments versus surgical options.

6. The Eternal Debate: Who’s the Headliner?

• A long-running bit: Who headlines their joint shows?
  • Bob accuses Monét of always wanting the last entrance; Monét playfully reframes it as alphabetical order (“Bob and Monet”).
  • “But Monét goes on, and she wants to… she wants to get like, ooh, I’m the big entrance... Monet wants to be the finale." – Bob (65:04)
  • Their rivalry is loving, and both own their diva moments.

7. The Aspen Vacation: The Battle for the Best Room

• Bob, Monét, and their crew battle over the biggest room during a group trip; Jacob helps mediate the retelling.
  • “But Mon let her man who didn’t pay for nothing… not a nothing on the trip.” – Bob (69:12)
  • Hilarious play-by-play of how the "big room" was claimed and who really deserved it.

Notable Quotes & Memorable Moments

• Corporate Aggression:
  “Please advise is like as per my last email… that’s very corporate like shots fired.” – Bob (05:42)
• Service Drama Escalation:
  “Each person is escalating more. I think that ‘please advise’ was like, was like not spicy but like maybe Tajín…” – Bob (06:58)
• Uber Stand-Offs:
  “If I don’t like what you’re doing, I will just get out of the Uber…” – Bob (32:07)
• Sibling Antics:
  “This bitch took my pillow.” – Bob (23:16)
  “And she is on the right side of history. She’s facing the right side of history today.” – Monét (23:31)
• N-word Context:
  "If you will say this in front of me, I’m a Black person—you say that, like, what are you saying to other white people when no black people around?" – Monét (22:10)
• Showbiz Humility (or lack thereof):
  “I’m okay with you being my opening act. I’m okay with that.” – Monét (65:04)
• Absurdly Honest:
  “I will replace my teeth when they start falling or breaking.” – Bob (52:36)
• TMI Beauty Talk:
  “For a month, you’re uncomfortable… Like, it’s uncomfortable to just be strong [after lipo surgery].” – Monét (53:56)

Important Segment Timestamps

• Customer Service & Art Pickup Story: 03:25–08:09
• Bob’s Comedy Club Conflict: 08:09–15:13
• Race & Language in Comedy/Drag: 15:45–22:23
• Sibling Hijinks – The Pillow: 22:49–23:47
• Airbnb False Accusations: 26:42–28:49
• Uber Review Deep Dive: 29:24–33:09
• Petty Vacation Room Drama: 66:11–70:07
• Beauty Modifications & Tattoo Talk: 43:10–46:27
• Closing Rivalry – Who’s the Headliner?: 62:51–66:08

Tone and Style

The episode is classic Sibling Rivalry: electric, sassy, self-deprecating, sometimes shady, and always candid. Monét and Bob’s on-mic chemistry makes even the pettiest complaints irresistibly funny, and their willingness to candidly address topics from customer service to the nuances of Black queer culture round out a fast, funny, and surprisingly insightful chat.

If you want lots of laughs, honest hot takes on customer service, and a peek inside the real-life rivalry and friendship of two drag icons, this episode delivers!