Host: Annik Sobing
Guest: Cindy DeLeon, Founder and Managing Director, DeLeon Trade
Published: April 2026
Length: ~20 minutes
Presented by: Global Training Center

CAPE Refunds, ACE Challenges, and What Importers Need to Know Now

Annik Sobing sits down with Cindy De Leon, founder and managing director of De Leon Trade, for a practical conversation about CAPE refunds and the early rollout of CBP’s new process. Cindy breaks down what importers need to know about phase one eligibility, validation rules, common filing issues, and why clean data and strong internal controls matter. The conversation also covers account deactivations, error messages, broker communication, and what importers should monitor after submission so they do not miss key deadlines.

What You’ll Learn in This Episode

CAPE basics
Cindy explains what CAPE is, who can use it, and which entry types are currently eligible in phase one. She also walks through how the portal works and why it is not as simple as a standard online refund process.

Common filing issues
The discussion covers some of the most frequent challenges users are facing, including account deactivations, validation errors, and system messages that prevent entries from being processed. Cindy shares practical advice on working through those issues and when to refile.

Internal controls and data quality
Cindy stresses the importance of strong internal controls, clean ACE data, and regular audits before submitting a CAPE request. She also explains why companies with inconsistent entry data may need to correct issues before they can move forward.

Broker and importer communication
The episode highlights why importers need to know whether their broker is filing on their behalf and where refund money will be routed. Cindy also touches on situations where brokers may have advanced duties and why clear communication is essential.

Deadlines still matter
One of the biggest reminders from the conversation is that filing a CAPE refund request does not stop liquidation or protest deadlines. Cindy encourages importers to keep monitoring the “biological clock” of their entries and consult legal counsel when needed.

Credits
Host: Annik Sobing
Guest: Cindy De Leon
Presented by: Global Training Center

Resources & Mentions

• Global Training Center
• Trade Force Multiplier

Credits

Host:
• Cindy Allen – LinkedIn
• Trade Force Multiplier

Producer:
• Lalo Solorzano – LinkedIn

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