Monica Marquez has held big titles at Google, EY, and Goldman Sachs, but now she's teaching companies how to ditch their outdated playbooks and embrace a new way of working with AI. In this episode, Monica and Rob unpack why the people team, not IT, needs to lead AI transformation, how to automate without losing the human touch, and what it really means to "unlearn" your way to better work. She shares how her team at Flipwork is helping organizations build adaptive, human-centered workflows and why leaders must create safe spaces for experimentation.

Also discussed: how to turn prompting into repeatable agents, the problem with "work slop," and why the best AI onboarding might come from a Clippy-inspired bot named Flippy.

📌 Key Takeaways

AI transformation must be people-led, not tech-led
Unlearning is the new competitive edge in a world moving faster than ever
"Work slop" is real, and AI isn't to blameHigh-value work starts when you stop doing what AI can do faster
The best use of AI is treating it like an intern, not an oracle
Prompting is table stakes. Turning prompts into agents is the real differentiator
Empowering people to automate their own workflows requires safe space and structure
People teams must guide AI adoption to protect ROI and increase tool adoption
AI should amplify your "authentic intelligence," not replace it
A modern talent strategy must account for psychological safety, rapid experimentation, and clear permission to try new things

🔗 Links

¡Ay, Ay, Ay, AI! Newsletter Monica Marquez on LinkedIn

LHH Recruitment Solutions

A Beautiful Working World

A Soundbeam Studios Production

Unlearning the Old Rules of Work with CLO & Founder Monica Marquez