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Welcome to Episode 20 of Talking Baldocks.

In this episode, we kick off the new year by breaking down what estate agents and letting agents should be focusing on right now to build more profitable, better-run agency businesses.

With rising regulation, tougher markets, and increased competition, success in the year ahead won’t come from doing more — it will come from doing the right things in both sales and lettings.

In this episode, we cover:

How letting agents should be preparing for the Renters’ Rights Act
Why charging what you’re worth matters more than ever
How to select the right clients in sales and lettings
Why chasing profit beats chasing turnover
Common mistakes agents make when trying to grow
Practical strategies we’re implementing in our own agency businesses

This episode is about working smarter, not harder, and building an agency that’s sustainable, compliant, and profitable — whether your focus is sales, lettings, or both.

🎧 If you’re an independent estate agent, letting agent, HMO manager, or agency owner looking to reset your strategy for the year ahead, this episode will help you start strong.

Episode 20: New Year, New Rules – How Estate & Letting Agents Win in 2026