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In this episode, Tobi is joined by Lisa Vile from Athena Care Homes, and together they delve into the pivotal role of sales in the social care sector, starting with the initial inquiry. They discuss the importance of understanding the emotional state of potential clients and the need for well-informed responses, as well as best practices to really nail the first follow-up call.

Lisa lends her experience to talk about why a cohesive team and positive emotions are so important to the success of a first visit, including tips on how to make the most of that time.

This episode is sponsored by Salesforce. You can download the state of service report mentioned in the episode here:

https://sforce.co/48kVcMT

Tea With Tobi is a care sector podcast powered by Prosperwell, the UK’s leading digital marketing agency in the care sector. You can check out their website here: