Podcast
Telecom Reseller / Technology Reseller News
Hosted by Telecom Reseller · EN
Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
58episodes
Episodes
Newest firstAll episodes
NWN.ai Expands Cybersecurity with AI-Driven Managed Operations, Podcast
Apr 10Tap to summarize“The AI era has changed the speed and complexity of cyber risk,” says Andrew Gilman, Chief Marketing Officer and Head of Strategic Partnerships at NWN. “Organizations don’t just need more tools—they need outcomes.” @Doug Green In this Technology Reseller News podcast, I spoke with Andrew Gilman of NWN.ai about the company’s newly announced cybersecurity offering—an AI-enabled managed security operations suite designed to simplify and operationalize modern security environments. The launch reflects a growing gap in the market. As Gilman explains, security platforms have advanced rapidly, but operations have not kept pace. Organizations are now overwhelmed by alerts, dashboards, and fragmented tools—especially across hybrid environments and distributed workforces. The result is a disconnect between visibility and action. NWN’s answer is a fully managed, AI-enabled cybersecurity model built on its Experience Management Platform (EMP). The goal is to unify security operations into a single control plane, combining automation, observability, and human expertise to deliver measurable outcomes. The offering includes a comprehensive set of services: Managed Detection and Response (MDR) for 24×7 threat protection Offensive security, including continuous penetration testing Ransomware protection services designed for hybrid environments Strategic consulting, including vCISO capabilities A key differentiator is how NWN integrates leading security platforms into a managed service model. Expanded partnerships with Cisco, Palo Alto Networks, and Arctic Wolf bring best-of-breed technologies into a unified operational framework—reducing tool sprawl while improving response times. Gilman emphasized that AI is not just increasing threats—it’s also changing expectations. Security teams must now move faster, operate more efficiently, and deliver clearer outcomes to the business. That requires a shift from managing tools to managing results. The EMP platform plays a central role here, acting as the operational backbone. It aggregates telemetry, automates workflows, and provides a standardized view of security operations—helping organizations move from reactive monitoring to proactive defense. For IT leaders feeling overwhelmed, Gilman’s advice is clear: focus on simplification, integration, and accountability. The future of cybersecurity isn’t about adding more layers—it’s about making the entire system work together. This launch positions NWN to help organizations modernize security operations at a time when both risk and complexity are accelerating. Learn more at www.nwn.ai  
Transcribe →Dynamic Lifecycle Innovations: Extending IT Lifecycles Through Secure ITAD, Resale, and Sustainable Recycling, Podcast
Apr 8Tap to summarizeKaela Kucera, Director of Outbound Sales at Dynamic Lifecycle Innovations, joined Technology Reseller News Publisher Doug Green for an ITAD-focused discussion on sustainability, data security, and the growing importance of full lifecycle IT management. Dynamic Lifecycle Innovations provides both IT asset disposition (ITAD) and electronics recycling services for B2B organizations, with facilities in Wisconsin, Virginia, and Tennessee. The company manages the complete lifecycle of retired IT assets—from intake and asset tracking to data wiping, testing, refurbishment, resale, or responsible recycling. A key focus is ensuring that electronics are kept out of landfills whenever possible while maintaining strict data security standards. Kucera emphasized that extending the life of IT equipment is central to both sustainability and value creation. “Our number one focus is really buying refurbished instead of new—finding ways to put equipment back into the market wherever possible,” she explained. Through global downstream channels, Dynamic identifies secondary markets where older equipment still holds value, including international buyers and educational use cases. Devices that can be refurbished are repaired and resold, while non-resalable equipment is processed through an advanced in-house shredding and material recovery system that separates components for reuse in raw material supply chains. Data security is tightly integrated into every step of the process. All devices are either fully sanitized using automated software or physically destroyed if wiping is not possible. With all services handled in-house, Dynamic ensures a secure chain of custody from receipt to final disposition, reducing risk and eliminating gaps that can occur with third-party handoffs. Kucera also highlighted the company’s culture and mission-driven approach, noting that sustainability, customer trust, and internal values are closely connected. By combining ITAD, resale, and recycling under one umbrella, Dynamic enables organizations to responsibly manage retired IT assets while unlocking additional value and minimizing environmental impact. Their ultimate goal is giving electronics their next best life. Learn more: https://thinkdynamic.com/
Transcribe →WEI: AI-Driven, Self-Healing Networks and Enterprise Connectivity with WEI Connect, Podcast
Apr 8Tap to summarizeGreg LaBrie, Vice President of Technology Solutions at Worldcom Exchange Inc. (WEI), joined Technology Reseller News Publisher Doug Green to discuss how AI and next-generation connectivity—anchored by WEI Connect and Starlink—are reshaping enterprise networking. WEI, a long-standing value-added reseller founded in 1989, has evolved into a provider of integrated IT and connectivity solutions. With WEI Connect, the company is bringing enterprise-grade structure, visibility, and support to emerging technologies like Starlink, transforming them into fully managed, business-ready services. LaBrie described AI in telecom as the foundation for self-healing, autonomous networks driven by telemetry and real-time decision-making. “For us, AI means having networks that are self-healing and autonomous—collecting data, making decisions, and keeping users connected without them even knowing it’s happening,” he said. Starlink plays a central role in this vision, using AI to dynamically select satellites and ground connections to maintain performance. WEI enhances this capability by aggregating data through APIs, applying predictive analytics, and integrating SD-WAN intelligence to determine the best available connection—whether satellite, fiber, or 5G—on a per-application basis. The result is an outcome-based network where connectivity is seamless and resilient. Users experience uninterrupted service—even during live sessions—as traffic is automatically routed across the optimal path. This approach not only improves uptime but also enables new use cases, including real-time telemetry collection in remote or hard-to-reach environments. Looking ahead, WEI sees continued advances in AI-driven automation, with increasing amounts of data enabling more predictive and autonomous network management. As enterprise reliance on connectivity grows, LaBrie emphasized that organizations will benefit from fewer outages, improved performance, and simplified support through partners that unify multiple technologies into a single, managed experience. Learn more: https://www.wei.com/
Transcribe →Deep Fathom: AI-Powered CMMC Compliance Opens New MSP Opportunity, Podcast
Apr 8Tap to summarizeSteven Hess, Co-Founder of Deep Fathom, joined Technology Reseller News Publisher Doug Green to discuss the launch of Deep Fathom’s CMMC Compliance Readiness Suite, an AI-driven platform designed to simplify cybersecurity compliance for defense contractors and their service providers. Deep Fathom’s mission is to make complex compliance frameworks accessible through automation and AI. The new platform guides organizations through the entire CMMC journey—from initial assessment to audit readiness and ongoing compliance—while embedding the required expertise directly into the system. “If you can provide good quality service, that’s what our platform is designed to do—we’ve encoded that expertise into our AI stack,” Hess said. The opportunity for MSPs and channel partners is substantial. CMMC impacts more than 250,000 defense suppliers and represents a multi-billion-dollar annual market. While the mandate originates with the U.S. Department of Defense, it is enforced across private-sector businesses—meaning many MSPs already serve affected customers without realizing it. Deep Fathom’s partner-first approach allows service providers to deliver compliance services without building in-house expertise. The platform combines a SaaS-based compliance engine with a secure data integration component, enabling partners to quickly onboard customers, manage documentation, and maintain certification over time. Looking ahead, Hess emphasized that CMMC is just the beginning. The framework is rapidly becoming a model for broader federal, state, and industry compliance initiatives, positioning early adopters to expand into additional regulated markets. Learn more: https://www.deepfathom.ai/
Transcribe →Expereo: Why 2026 Is the Year of AI ROI Accountability, Podcast
Apr 6Tap to summarize“Now it’s much more about accountability. We need to see metrics moving.” — Jean-Philippe Avelange, Chief Information Officer, Expereo In this Technology Reseller News podcast, Doug Green speaks with Jean-Philippe Avelange, CIO of Expereo, about a major shift now underway in enterprise AI strategy: the move from experimentation to measurable return on investment. Avelange explains that 2024 was largely a period of AI discovery, while 2025 brought broader rollouts and aggressive investment. In 2026, however, the tone has changed. Boards and executive teams are no longer satisfied with AI pilots and proofs of concept alone. They want evidence that AI is improving cycle times, raising service quality, and producing tangible business results. Expereo, a global connectivity provider helping multinational enterprises source and manage internet-centric connectivity worldwide, has a front-row view of this shift. The company works closely with enterprises facing both the opportunity and the infrastructure demands created by AI-driven transformation. According to Avelange, many organizations are learning that AI success depends less on adding tools for employees and more on rethinking business processes, governance, and data structures so AI can be embedded directly into how work gets done. That distinction is central to Expereo’s view of embedded AI. Rather than simply providing copilots or chat interfaces to employees, embedded AI places intelligence inside the process itself, allowing agents, skills, and automation flows to perform work in a more autonomous but still controlled way. This requires much more than model access. It demands clear process design, reliable data ownership, and a disciplined understanding of what good outcomes look like. Avelange notes that this is one reason many AI pilots fail to reach production. Companies often move too quickly, expecting AI to replace effort without first resolving issues around fragmented data, unclear workflows, and inconsistent governance. In contrast, the AI initiatives that now survive budget scrutiny are those tied to specific use cases with clear, near-term business impact. Inside Expereo, that means focusing on practical gains in areas such as service assurance, multilingual ticket handling, supplier coordination, and customer response quality. The company began with straightforward generative AI use cases, but is now moving toward more structured, embedded intelligence that helps teams make better decisions faster and more consistently. Avelange’s advice to enterprises entering this new phase of AI spending is to start with the “boring” processes first: the repetitive, manual, and measurable workflows where governance can be built, data can be normalized, and success can be clearly demonstrated. From there, organizations can expand AI more confidently into broader and more transformative parts of the business. To learn more about Expereo, visit https://www.expereo.com/.
Transcribe →National Retail Solutions (NRS): Bringing Enterprise Retail Technology to Small Businesses, Podcast
Apr 6Tap to summarizeElie Y. Katz, President and CEO of National Retail Solutions, joined Doug Green, Publisher of Technology Reseller News, to discuss how NRS is transforming independent retail with enterprise-grade technology, integrated services, and new approaches to security and growth. Katz described NRS as the leading point-of-sale (POS) platform for independent retailers—including convenience stores, liquor stores, and bodegas—while also delivering a broader suite of services such as payments, cash advances, and payroll. The company’s mission is to bring big retail capabilities to small businesses that lack the time and resources to source and integrate these tools on their own. “We look at it as if we’re the back office for these small businesses… we bring them the best tools so they can focus on running their business,” Katz said. A major focus of the discussion was store security, a growing concern as theft and shrinkage increasingly impact small retailers. NRS has embedded multiple security features directly into its POS platform, including panic alarms, real-time alerts for suspicious activity, and integrated camera systems that align transactions with video footage. These tools help merchants detect both internal and external risks while maintaining operational efficiency. Importantly, Katz emphasized that these solutions are designed with affordability in mind, ensuring that even the smallest retailers can access advanced protection without compromising margins. Beyond security, NRS is enabling independent retailers to compete more effectively through digital transformation. With tools like e-commerce integration, delivery platform connectivity, loyalty programs, and rewards systems, small stores can expand beyond their immediate neighborhood and reach a broader customer base. Katz also shared current retail trends, noting softness in certain sectors like liquor sales, while convenience stores remain relatively stable. In this environment, technology becomes a key differentiator—helping merchants maintain revenue and improve customer engagement. With a network of over 35,000 locations, NRS is effectively creating a collective ecosystem of independent retailers, giving them scale, tools, and services typically reserved for large chains. For channel partners, MSPs, and service providers, Katz highlighted a significant opportunity: leveraging existing customer relationships to introduce additional services and generate new revenue streams. Learn more: https://nrsplus.com/
Transcribe →SkyCrest Advisors on Exit Risk: How Customer and Employee Loss Can Destroy Business Value, Reel
Apr 600:04:24Tap to summarizeMahen Gundecha of SkyCrest Advisors joined Doug Green, Publisher of Technology Reseller News, for a short but impactful podcast reel highlighting a critical issue in MSP exit planning: how quickly business value can erode if key relationships are not secure. Using a real-world scenario, Gundecha explained that service businesses—particularly MSPs—carry inherent risk due to their dependence on customer concentration and key employees. Even with contracts in place, clients can exit, creating immediate financial impact. He illustrated this with a simple example: if a single customer represents 20% of revenue, losing that client can significantly reduce profitability—and when valuation multiples are applied, that loss can translate into millions of dollars in reduced company value. “When you’re selling a service company, you’re buying people, capabilities, and customers,” Gundecha said. “If key customers or employees leave, the value of your business drops—sometimes dramatically.” The risks extend beyond customers. Gundecha shared cases where key employees departed during the sale process, sometimes triggered by the announcement of a pending acquisition. Since buyers are ultimately acquiring the team and its capabilities, the loss of critical personnel can jeopardize or even derail a deal. He also noted that undisclosed risks—such as clients planning to leave—can surface late in due diligence, forcing difficult conversations with buyers. In some cases, deals can be restructured or salvaged, but in others, buyers may walk away entirely due to heightened risk. The key takeaway: MSP owners preparing for an exit must proactively strengthen and validate relationships with both customers and employees well before entering the sale process. Regular engagement, transparency, and retention strategies are essential to preserving value. Gundecha emphasized that valuation is not just about revenue multiples, but about the stability and durability of the business—factors that directly influence buyer confidence and final deal outcomes. Learn more: https://www.skycrestadvisors.com/
Transcribe →The growing complexity of messaging compliance and the operational risks facing enterprises, Approved Contact Podcast
Apr 300:25:26Tap to summarizeThe growing complexity of messaging compliance and the operational risks facing enterprises, Approved Contact Podcast, This is where structured conversation data becomes critical “Pay attention to why you’re sending the text—operational versus marketing.” In this Technology Reseller News podcast, Doug Green speaks with Tony Nuzzo of Approved Contact about the growing complexity of messaging compliance and the operational risks facing enterprises. A key theme emerging from the discussion is that as customer communications scale—especially across SMS and voice—organizations must move beyond fragmented systems and develop a unified, auditable view of customer interactions. Nuzzo highlights how regulations like the “ten-day revocation rule” are raising the stakes. Once a customer opts out, companies have a limited window to stop all communications—or risk fines and legal exposure. The challenge is not just compliance, but execution: ensuring that opt-outs are captured, understood, and acted upon across all systems in near real time. This is where structured conversation data becomes critical. By centralizing communication records and applying frameworks like vCon, businesses can better understand customer intent, track consent, and reduce ambiguity. The distinction between operational messages (e.g., fraud alerts or payment reminders) and marketing outreach becomes especially important, as each carries different compliance obligations. For enterprises, financial institutions, and service providers, the takeaway is clear: compliance is no longer a back-office function—it is a core operational capability. Those who can manage consent, context, and communication history effectively will reduce risk while improving customer trust. The bottom line: in a world of tightening regulations and rising customer expectations, managing conversations intelligently isn’t optional—it’s foundational.
Transcribe →Conversations are the product, Andy Abramson Podcast
Apr 300:24:41Tap to summarize“Call transcription is dead. The conversation is the product.” For MSPs and channel partners, Abramson sees a meaningful opportunity—but not in simply reselling AI features. Instead, the role is becoming more strategic. Partners can help customers integrate conversational data across systems, implement governance frameworks, and ensure compliance in an increasingly complex regulatory environment @Doug Green The voice AI and transcription market is undergoing a fundamental shift—one that goes far beyond improving accuracy or lowering costs. In a recent Technology Reseller News podcast, I spoke with Andy Abramson about how platforms like Zoom and Slack are redefining the role of conversational data in the enterprise. At the center of this shift is a simple but powerful idea: transcription is no longer the end goal. It is becoming an embedded, expected feature—automated, commoditized, and increasingly invisible. The real value is moving upstream, toward what organizations can actually do with the data generated from conversations. “We’ve gone from ‘can we transcribe?’ to ‘what can we do with it?’” That evolution signals the emergence of a new platform layer built around conversational intelligence. Rather than treating calls and meetings as ephemeral events, enterprises are beginning to view them as structured, persistent data assets—fuel for analytics, automation, compliance, and AI-driven decision-making. This has significant implications for the competitive landscape. Standalone transcription vendors, once differentiated by accuracy and pricing, now face pressure as transcription becomes native to broader platforms. At the same time, elements of the UCaaS and CCaaS stack may also be impacted, as value shifts away from transport and toward intelligence. A critical question emerging from this transition is ownership. As platforms embed AI more deeply, enterprises must consider who controls their conversational data—and how it can be accessed, governed, and leveraged. While some organizations may gain efficiency and insight, others risk becoming dependent on platform-defined workflows and data models. For MSPs and channel partners, Abramson sees a meaningful opportunity—but not in simply reselling AI features. Instead, the role is becoming more strategic. Partners can help customers integrate conversational data across systems, implement governance frameworks, and ensure compliance in an increasingly complex regulatory environment. In that sense, conversational data is becoming a new category of enterprise asset—one that requires oversight, architecture, and policy. The shift aligns closely with broader industry conversations around AI governance, auditability, and trust. Looking ahead, the next 12 to 24 months will be critical. The market could consolidate around a handful of dominant platforms, or it could evolve into a broader ecosystem where conversational intelligence is exposed through APIs and integrated across multiple environments. What is clear, however, is that the conversation itself is no longer just a byproduct of communication. It is the product. #VoiceAI #Transcription #ConversationalAI #UCaaS #CCaaS #ChannelPartners #MSP #AI #TechnologyResellerNews
Transcribe →Is your business still exciting – or just exhausting?
Apr 300:22:03Tap to summarize“Is your business still exciting—or just exhausting?” SkyCrest highlights a powerful concept for MSPs and service providers: small increases in profitability can translate into significant gains in exit valuation, Podcast “Is your business still giving you that same excitement—or has it become something you have to manage rather than something you want to build?” In this Technology Reseller News podcast, Doug Green speaks with leaders from SkyCrest Advisors, https://mspexitplan.com/ about a reality many MSP owners eventually face: the shift from entrepreneurial energy to operational fatigue—and the strategic decisions that follow. The conversation centers on a critical inflection point. For many business owners in their 50s and 60s, the business that once fueled ambition can become all-consuming. Long hours, cybersecurity pressures, and the weight of responsibility often replace the early excitement of landing clients and hitting revenue milestones. That’s where the conversation turns from growth to transition. A key takeaway is the importance of asking hard questions early: Is the business still aligned with your personal goals? Is it a lifestyle, an income engine, or an asset preparing for exit? And most importantly—are you financially ready for what comes next? SkyCrest highlights a powerful concept for MSPs and service providers: small increases in profitability can translate into significant gains in exit valuation. Improving profit by $100K could add $500K or more in business value, reframing how owners should think about the final years before a sale. The discussion also underscores a common reality—most owners have the majority of their wealth tied up in their business. That makes planning not just important, but urgent. Risks like health issues, owner dependency, and lack of succession planning can directly impact valuation if not addressed in advance. The bottom line: exit planning isn’t a last-minute decision—it’s a multi-year strategy. For MSPs looking ahead three to five years, the focus should shift to building value, reducing risk, and ensuring the business can operate without them. Learn more at SkyCrest Advisors. https://mspexitplan.com/
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