#822: From eTail: NoFraud Head of CX Breanna Moreno on customer loyalty, post-purchase abuse, and the moments after a sale

Summary

The Agile Brand with Greg Kihlström® – Episode #822

From eTail: NoFraud Head of CX Breanna Moreno on Customer Loyalty, Post-Purchase Abuse, and the Moments After a Sale
Aired: March 4, 2026

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Episode Overview

In this insightful episode, host Greg Kihlström sits down with Breanna Moreno, Head of CX at NoFraud, live from the eTail conference in Palm Springs. The focus is on the persistent and evolving challenge of post-purchase abuse and its impact on customer loyalty and business profitability. The discussion digs into how the growing sophistication of fraud—both organized and “friendly”—is shifting the landscape of customer experience (CX), requiring new strategies, real-time intelligence, and innovative technology to protect margins while still nurturing genuine customer relationships.

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Key Discussion Points & Insights

1. The Shift from Transactional Fraud to Post-Purchase Abuse

[04:14–06:05]

• Historic Focus: Fraud prevention used to center on the transaction at checkout, but consumer behavior and competitive pressures have shifted many risks to the post-purchase phase (returns, refunds, support).
• The “Amazon reset” has trained customers to expect seamless, generous policies—often leaving brands more vulnerable.
• Quote – Breanna Moreno:

  “Right now our industry is estimating returns abuse and potential fraud is just exponentially greater than what merchants can attribute.” [04:34]

2. Fragmented Systems, Siloed Teams, and Operational Blind Spots

[05:37–08:54]

• Fraud tactics now span across multiple tools and teams, making detection difficult and costly.
• Many brands underestimate the cost of abuse, often chalking it up as a “cost of doing business” rather than an operational issue.
• Real-Life Scenarios: Requests for discount codes, claims of damaged products (with potentially manipulated photos), and increasing manipulation of systems by “friendly fraudsters.”

• “Even something down to photos can be manipulated in today’s day and age with today’s technology... These brands can make specific decisions with confidence, knowing that they have the data at their fingertips.” —Breanna Moreno [07:37]

3. The Spectrum of Fraud: From Criminal Rings to Everyday 'Grey Area' Abuse

[09:10–12:16]

• Distinction between organized fraud rings and customers rationalizing abuse due to financial insecurity or opportunism.
• The viral nature of social media can exponentially increase the impact of a single exploit (e.g. 100% off codes shared online).
• Moreno gives a candid account of using grassroots detective work on her own teams before more advanced tools existed.

• “I was a group of like moms, we worked together and we were like investigating to try to determine is this person ripping us off.” —Breanna Moreno [11:41]

4. How Brands Are Responding—And Why That Isn’t Enough

[12:38–15:35]

• Brands often staff teams to manually battle fraud and abuse, but manipulative tactics (e.g., faked tracking IDs, repeated returns) can overwhelm even the best efforts.
• Policy changes like charging for returns are a reaction to unsustainable loss, but may harm genuine customer loyalty.
• Quote – Breanna Moreno:

  “Policy abuse is like those conversational aspects of support where your agents, you could have a giant team, you could have a teeny tiny team... We just want them to be able to work smarter and not be so handicapped...” [14:50]

5. Key Metrics & Real-World Impact

[15:35–18:43]

• Brands should dig deeper into “hidden” costs: manual processing, chargeback fees, replacements for fraudulent claims.
• Moreno shares case studies:
  • Everlane: Eliminated $30–40k in FTID fraud and gained 100% return fraud visibility.
  • Monday Swimwear: Increased revenue by 4% and cut chargebacks by 92%.
• Advice to brands: E-comm leaders often miss how much policy abuse and friendly fraud eat into the bottom line.

• “There’s a ton of photos on the interwebs of your product ‘damaged’ that people are leveraging to their benefit and manipulating the situation.” —Breanna Moreno [17:59]

6. Customer Intent: The Next Evolution in CX and Anti-Fraud

[19:46–24:18]

• New approaches go beyond “who the customer is” to “what the customer intends to do right now.”
• Advanced solutions (like NoFraud’s YOFI) let brands personalize post-purchase experiences, supporting honest customers, and deterring malicious ones.
• Proactive detection often silently dissuades would-be abusers.
• Moreno recalls learning her previous employer was being discussed on the dark web as a target for return abuse—an eye-opener that changed her approach to fraud solutions.

• “There’s a whole entire industry that is absolutely thriving on your brand’s demise or taking advantage. It’s so sad, but that’s the reality.” —Breanna Moreno [21:43]

• CX teams armed with intelligence can confidently “surprise and delight” good customers while stopping abuse in its tracks.

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Notable Quotes & Memorable Moments

• “I just joined the team in January. No pressure. Baptized by fire here!” —Breanna Moreno on joining NoFraud [03:23]
• “When we kind of come right out and give [fraudsters] a slight notice like ‘hey, we might be onto you,’ they’re more likely to retreat and go, ‘oh shoot, they have these measures in place.’ That’s a win-win for everybody.” —Breanna Moreno [20:58]
• “Support agents have an intuition. We generally know like, this feels fishy… With the NoFraud YOFI product, we’re hoping we can equip customer support agents, CX teams with that data so they can confidently address the conversation, put the right process in place, and hopefully drive, save costs, drive more revenue.” —Breanna Moreno [23:41]

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Important Segments & Timestamps

• [01:51]: Introduction to post-purchase abuse and why it matters now
• [03:19]: Breanna Moreno’s background and vision for NoFraud
• [04:14]: Why fraud focus has moved from purchase to the post-purchase experience
• [07:37]: The impact of manipulated data and the need for better tools
• [09:42]: The rise of 'grey area' abuse and tactical implications
• [11:41]: Early grassroots fraud investigations
• [15:55]: Essential metrics and overlooked costs
• [17:05]: Real success stories: Everlane, Monday Swimwear
• [19:48]: How understanding intent transforms personalization and fraud prevention
• [21:43]: Discovering your brand’s vulnerability on the dark web

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Audience Takeaways

• Post-purchase abuse—ranging from organized crime to what’s seen as opportunistic “friendly fraud”—is a rising, often hidden, threat and vastly under-measured drain on margins and customer trust.
• Technology that provides real-time decision-making at every customer touchpoint empowers CX teams to confidently serve honest customers while swiftly deterring and detecting abusers.
• Focusing on customer intent lets brands personalize and improve journeys, turning risk into opportunities for loyalty.
• Brands must educate internally: costs of fraud aren’t just line items or “operational noise”—they’re strategic threats to long-term business value.

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Closing Reflections

• Breanna’s top experience at eTail: the value of face-to-face networking and building relationships outside of virtual touchpoints. [24:36]
• On staying agile in her CX leadership role:

  “Innovation is always top of mind for me… where are we going to be in two years from now? Building solutions and product for that now is going to help us drive our merchants to have even more value with us.” —Breanna Moreno [25:26]

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For more on NoFraud and their work bridging SaaS, CX, and anti-fraud innovation, follow the links in the show notes.
Summary compiled for The Agile Brand audience—skip the guesswork, get the insights.

Transcript

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[A]

Welcome to Season eight of the Agile Brand Podcast. This season we're going all in on Expert Mode, MarTech, AI and Customer Experience, talking with the people and platforms behind the brands you know and love. I'm Greg Kilstrom, your host and I help Fortune 1000 companies make sense of martech and AI and marketing ops. Hit subscribe or follow to make sure you always get the latest episodes and leave us a rating so others can find us as well. And make sure you check out our sponsor Tech Systems, an industry leader in full stack technology services, talent services and Real world application. For more information go to teksystems.com now let's dive in.

[D]

Most brands are investing millions in creating seamless, generous customer experience. But what if a small fraction of your customers are exploiting that generosity, forcing your best, most loyal customers to unknowingly pay an abuse tax through their higher prices or stricter policies. Agility requires moving beyond static one size with it's all policies and embedding real time intelligence into the moments that matter. It's about empowering teams to adapt not just to who the customer is, but what they intend to do. Right now. Today we're here at ETEL Palm Springs and we're going to talk about a massive and often invisible threat to brand profitability and customer loyalty. Post Purchase Abuse While brands have spent years optimizing the path to purchase, the moments that happened after the sale, returns, refunds and support interactions have become a significant source of margin leakage, pitting the goals of the CX team against the financial Health of the business. To help me discuss this topic, I'd like to welcome Brianna Moreno, head of CX at no Fraud. Brianna, welcome to the show.

[C]

Thank you so much for having me. I'm super honored to be here.

[D]

Yeah. Looking forward to this conversation. And you know, as I said, definitely, you know, I think this needs to be talked about a bit more. Right?

[C]

Yes, yes. I'm excited to broaden everybody's perspective on what is fraud. I think generally people think they know, but I'm excited to dive in and hopefully help everybody kind of understand what it is and what's out there, what we need to look out for.

[D]

Absolutely. Yeah. So before we do that, why don't you give a little background on yourself and your role at no Fraud.

[C]

Yeah. So exciting. I just joined the team in January. No pressure. Baptized by fire here.

[D]

Just throwing you right into the.

[C]

I know, I know, but it's good, it's good. I. I'm super excited to be here. I came from the brand side, so I've, I've lived it, breathed it. And so my hope and aspiration is to come here into the SaaS side, the tech side, and really help better products to show up for our merchants. So again, my tenure has been in the brand space. I've had all of this experience and kind of understanding from a brand perspective, a merchant perspective, and then I built some really great tools and solutions with some partners throughout the SaaS community. And I'm just excited to come and join the team at a really exciting time and kind of see where we take it.

[D]

Yeah, love it. Well, yeah, let's. Let's dive in then. And I want to start with the maybe at the high level here. So for years, fraud prevention was primarily focused on the moment of transaction.

[C]

Yes.

[D]

What has changed in consumer behavior in the competitive landscape that's shifted the biggest financial threat from that checkout to the post purchase experience?

[C]

Yeah. I think again, systems originally were designed to meet customer at checkout. Like you mentioned, we've all been kind of reset to that Amazon experience. Right. And the reality is we know shopping behaviors are changing. Like right now our industry is estimating returns of abuse and, you know, potential fraud is just exponentially greater than I think, what merchants can attribute. And that's because all of these different fraud tactics or initiatives are across many different systems. So we're excited to kind of dive in and really build solutions that are going to protect merchants, allow you to over index on those really good customers because we know how sensitive costs are right now for our merchants. So again, we want to provide solutions that are actually going to be impactful. Not just another stack in your tech lineup, but again, something that's actually going to provide value.

[D]

Yeah. And so you mentioned all those systems and just that fragmentation across not only tools, but teams too. Right. So, you know, as, as kind of a blind spot there, you know, how should a marketing or CX leader refrain this? You know, is this just kind of cost of doing business or is it a fundamental operational issue that's, you know, causing all of those things that you mentioned, you know, eroding margins, all. All those things as well as the experience for customers?

[C]

Yeah, no, it's, it's definitely an operational issue that obviously directly impacts the profitability of that customer experience. So, like I said, we're super in tune with, you know, brands having really tight margins right now. We have, you know, from an industry perspective, like, we understand that things are tight and brands have to be more strategic. And the reality is I don't think many brands even understand the cost of these potential abuse or fraudsters because it's so sporadic. And so that's why we're super excited to be here and to help educate. And again, we can run diagnostics to even just look, maybe you're not, maybe you're not being targeted for abuse, but a lot of CX leaders, I can sit down with them, again, having been in their shoes and say, how many conversations have you had where people are asking for discount codes? How many conversations have you had where people are like, hey, my package arrived damaged, Here's a picture. And so it's really exciting to have solutions now to be able to limit the risk, because as an agent, you're just like reacting right? You're like, I've got to work on a KPI. I got to respond to this within X amount of time. And it takes so much just literal probing to find is this person telling me the truth. And then even something down to photos can be manipulated in today's day and age with today's technology. And so I'm super excited to that we have solutions to minimize the risk for those CX leaders to be able to give them the assurances that like, hey, this is a good customer. Why don't you activate a surprise and delight for them? Right. Whether that be an immediate refund or maybe you give them additional benefit to exchange, whatever that may be. These brands can make specific decisions with confidence, knowing that they have the data at their fingertips.

[D]

Right, right. Yeah. So the visibility there lets them make the best decision.

[C]

Exactly. Yeah. Meet the customer where they're at in a good situation. Right. Create loyalty, drive, experience, and then we can create those, those breaks, hit those breaks in the other capacity where maybe it's a potential fraud abuse, maybe it is an actual fraud ring, like all of those activations which you don't have to sit there and go probe and look through Shopify records and search shipping addresses, use different email addresses. So, you know, people get more and more intuitive with fraud, unfortunately. And there's even instances where maybe it's friendly fraud, you know, where they don't necessarily, or they're not coming in as a bad person, but they think, oh, I can manipulate this brand, they can afford it.

[D]

Right.

[C]

And the unfortunate part is we know brands can't afford it. You may think they're a big giant company because, you know, they're shipping all over the world, but at the end of the day, their margins are so tight that this does impact them, this does impact their overhead, this does impact they run their business.

[D]

So, yeah, I mean, I think, and I think that's an interesting point is, you know, there, there's probably a traditional view of fraud and, and the, the criminals that perpetrate that fraud. And, and you mentioned, you know, there are fraud rings and there, there are those things.

[C]

Yes.

[D]

You know, certainly. But some of the, this is also from people that, you know, you kind of refer to, you know, there's financial insecurity, there's, there's other things that, there's a little gray area maybe in how they're thinking, let's put it that way.

[C]

Yeah.

[D]

How does this shift from a criminal fraud, kind of a binary issue to a more rationalized abuse mindset, change how CX and operations teams should tactically handle these things.

[C]

Yeah. So you can think, and especially if you're in the CX space, you can think of social media. Every CX leader is like, the minute a customer says, I'm going to post about you on social media, you're immediately like, oh my gosh, no. Oh shoot. Oh shoot. The same applies for any type of manipulative activation that this person may want to do. So they may be upset about some sort of a situation. They may be like, hey guys, I just happened to get, I found this code and it gave me 100% off my order. And then it piles on much like social media does, and it can lead to thousands of people taking advantage. And your company now has thousands of free orders that should not have happened. Right. And all because of one person posting about it. And we actually had this happen to a brand that we work with. And so they were so excited to partner with us because now we just minimize that risk because now with our network we can identify situations like that and they can immediately catch it versus waiting. That's the other part with social media, like oftentimes those conversations are happening over here in nowhere land. You as a brand don't necessarily get wind of it unless you were tagged or unless somebody shares it with you. Like maybe one of your good customers is like, hey, heads up, have you seen this? And this has happened to me at several brands I've worked with. So this is again the reality of the social complexities that we're working with. So the beauty is being able to have a solution with no fraud in our new acquired partner. Yofi has been something that me as a CX leader dreamed about, like literally dreamed about. I mean I remember the days way back when when we were googling these people to try to understand who they were. And in a space where we did like warehouse sales, right, where they're like in person, super low costs, zero margins, you're just trying to get rid of inventory. And then people try to take that, manipulate. I mean I'm telling you, we, I was a group of like moms, we worked together and we were like investigating to try to determine is this person ripping us off. So again, to be able to have that at the, at your fingertips is something that's just so innovative and I'm so excited to be part of it.

[D]

Yeah. And I mean, you know, to that point all of the people involved at the, at the brand, their jobs, this is, this is something in addition to like, you know, there's systems to prevent certain types of fraud. This I would imagine a lot more subtle and, and harder to detect. And so you know, it would need to be a team's full time job almost to do this.

[C]

And to be honest with you, a lot of brands do have that in historically that payment fraud, those chargebacks, like that's been again very upfront at checkout where you can minimize risk, which is great and we need that 100%. But again there's always those, those post purchase experiences that people we're now seeing are manipulating. For instance, they're manipulating tracking IDs, they're manipulating tracking. And it's so crazy to me because my mind is immediately like, well how do they do that? And our team is like, here's the websites that you can go to. And I'm just like wow, wow. Mind boggling. Because when you get that support ticket, you're just like, oh, wow, your tracking says delivered. Our warehouse didn't, you know, submit your return. Let me go ahead and do that for you. Meanwhile, you're now out the money. You've refunded them, they still have the product and you're, they could be doing this over and over and over and over again. So what we've seen from an industry is returns, you know, 100 billion plus is probably more likely higher than that because again, like we talked about those, those incremental costs that are within various tools. So I don't even think, I'm sure it's far over a hundred billion. But the reality is you have all of this different type of abuse happening to your brand, whether friendly. Like, again, people are like, oh, no big deal, they ship me too. I'm just gonna keep, yeah, I'm just gonna keep this one versus those that are more in, you know, intuitive. And so this is where you saw brands cutting so much in the experience level. Like now we're going to charge for returns because they couldn't, they couldn't. It was sustainable for them. And so I'm super excited again that we can be able to build a solution that makes that impact to drive more revenue so we can, we can bring in more revenue on the upfront. Right? We're going to approve more of your, your payments, we're going to minimize risk with chargebacks. And then on the back end, we're protecting you from that return and policy abuse. Policy abuse is like those conversational aspects of support where your agents, you could have a giant team, you could have a teeny tiny team again. We just want them to be able to work smarter and not be so handicapped and have assurances that, look, I'm going to take care of this customer. I'm going to go above and beyond versus Whoa. I'm going to pump the braves. And we can, you know, automate both brands have the ability to make the decisions of, of, of how they, you know, deem best for, for their specific brand guidelines, functions, whatever. But, but yeah, it's just, it's, it's been crazy to see the transformation of our industry, especially from being in it and from the very beginning to now of how unfortunately intuitive these fraudsters can get.

[D]

And so then from, from measuring this, I mean, certainly there's, there's some hobbyist metrics I'm sure that we could talk about, but what are some of the key metrics that when you're working with people at brands, what should they be paying attention to that? Maybe they're not immediately thinking of.

[C]

Yeah. I would really challenge people to start looking at how much are you paying for all of these incremental costs, which you're probably attributing to a cost of doing business and operational costs like we talked about. Look at that and really try to narrow down how much are we spending? Because the reality is you might want to equip your support teams with empowerment to make better business decisions to lower those costs. So I'm always thinking cost wise and I'm thinking just should you have that item returned back or is that costing you more so brands can determine. Look, are you refunding upon inspection or are you refunding upon tracking? You know, once you put it in the mail and then the carrier scans that you're going to get your refund versus warehouse needs to inspect it. There is so much opportunity to really drive in to those costs and understand those costs. When we think of success, you know, we've had a, we've had a really great case study with Everlane, encourage everybody to go take a look at it because they saw 30 to 40 thousand dollars in FTID fraud eliminated. So that's, that's only one little piece of fraud. And now they have 100% visibility into that return fraud activity like, like we talked about all those different types of return fraud or abuse. So now their support agents are so much more impactful because again, they have that visibility and they can active, they can activate on that. Another case study that we have on our site that again I want to encourage people to go check out is Monday Swimwear, perfect example. They increased revenue by almost 4% and then they cut chargebacks by 92%. So you can imagine chargebacks like you not only pay the chargeback fee, you lose the money and then you pay processing fees again on top of that. So it's like those are the incremental costs that I don't think, I'm sure the finance team is thinking of, but a lot of us in E commerce are not necessarily aware of all of those incremental costs that, that add up to the, to the grand total of things. So yes, very, very exciting to see brands immediately see ROI because you are saving on multiple, you know, replacement orders for claims. My order didn't arrive. And in just again like manipulating photos, which is a scary thing. No, I'm sure so many people out there aren't even thinking, is this a real photo? And I'm going to tell all of you, E. Com People out there right now, like there's a ton of photos on the, on the interwebs of your product damaged that people are leveraging to their benefit in manipulating the situation.

[D]

So yeah, yeah, it's, they don't, I keep saying like they keep adding things. They don't take anything away.

[C]

No, no, I know, I know. It's so, so yeah. Cause what used to be like, oh, chargeback fraud, like they got the product and then we're, and then we're combating it in support again. Right? We're, we're pushing, we're pushing back that evidence as we call it now with no fraud. Like we're able to build that and, and process that for you so you don't have to carry that weight. I remember at True Classic, I was an early adopter of no Fraud because I was like my team was literally fighting chargebacks day in and day out. So immediately off boarded that to no fraud and then we were still managing those back end, those post purchase situations that happen in CX that you just have no way to even measure because they're conversational. So yeah, lots to. Yeah, I know, it's mind blowing. It really is.

[D]

Maybe to take that even further, you know, as we kind of look out to the future a bit, you know,

[A]

when we talk about customer intent.

[D]

So understanding what a customer is trying to do right now as the next evolution of personalization. How do you see this concept moving beyond fraud prevention to shape the entire post purchase journey from everything from proactive support to loyalty programs?

[C]

Yes, it's really an interesting time in E commerce, particularly as customers and brands are giving greater agency to agentic shopping solutions. So again, all of that is shifting. Right. To discover, you know, how customers are finding brands. It puts a lot of onus on the product and the experience that customers have with the brand after their purchase. Right. So I think a lot of people are really honed in on that. Obviously brands, we all need to prioritize and optimize that checkout experience, but that post purchase experience is really what's going to determine whether a customer comes back or not. And even from a fraud perspective, when we kind of come right out and give them a slight notice like hey, we might be onto you, they're more likely to retreat and go, oh shoot, they have these measures in place. This is probably something I can't probe. And they kind of go away quietly, which is great. That's a win, win for everybody.

[D]

Well, I also imagine they might post elsewhere. It's like the inverse viral effect of like, oh, don't bother with these people.

[C]

Right, exactly. And just so you, there are those dark webs. I remember when I was at True Classic, that was something that made me choose no fraud when I was doing my analysis for payment fraud solutions is because they told me that we were on this dark web thread of how to abuse our return policy.

[D]

Oh, wow.

[C]

And so there are these literal, like what me and you normal people in the universe aren't even thinking about is there's a whole entire industry that is absolutely thriving on your brand's demise or taking advantage. It's so sad. It's so sad that that's the reality. But yeah, so, you know, we're I think so fixated on like who is the customer. But now with the no fraud yofi solution, we're really able to say what is this customer trying to do right now? So it's so much more intentional. And then we can help the brands kind of position themselves to activate one thing or another to show up and hopefully take the most advantage of that customer. Whether it's like eliminating the fraud aspect, they go away, they don't purchase, or you're going to create this lifelong consumer that is absolutely indebted to your brand because they feel empowered and supported and all of that. So I think again, one of the biggest things we're focused on right now is a lot of this is happening like we've talked about in support. So while it's great that we're integrated and embedded and partnered with all of these different tech solutions to minimize their risk as well and come up and support brands kind of on the back end, the reality is a significant, if not the majority of this fraud is happening in day to day conversations with customer support teams. Which is, which is crazy to think about because you're like, how do you scale that? How do you attribute costs associated to that? Again, my finance teams are going support. Why are you spending X amount Right. And giving free orders? What is this for? Support's like, well, they didn't get their order, it didn't arrive. So again, you see the policy, the claims. I didn't get my order to where I sent my return back. I had this one the other day with the brand I was working with. I sent my return back and it arrived somewhere else, not at your warehouse. And it's always like support agents have an intuition. We generally know like this feels fishy. And sure enough, they did FTID and it was two orders each valued at $400. So it's like it just they think they can bypass but with, you know, solutions like the no fraud yo fee product, we're hoping that we can equip customer support agents, CX teams with that data so that they can then confidently address the conversation, you know, put whatever process in place and hopefully drive, save costs, drive more revenue.

[D]

Yeah, yeah, I love it. Well, we'll have to, we'll have to keep talking and how things progress here.

[C]

Yes.

[D]

Well, Brianna, thanks so much for joining today. Two, two questions for you as we wrap up here. Yes, first, you know we're here at Ital Palm Springs. Beautiful weather, beautiful location, great content. What's highlight for you so far?

[C]

Honestly, the weather has been absolutely amazing. I feel guilty because poor Scott, our CEO couldn't be here because he was stuck in the, in the winter snowstorm. So I feel a little guilty. But I'm also like this is beautiful weather, absolutely beautiful. And we had Southern California last week, had terrible rain, like terrible. And you know Californians, we can't function in the rain. So, so it, the weather has been so great. And honestly, getting out here to see amazing partners, amazing customers. We had an amazing dinner last night. We're attending a CX mixer. Now we're hosting that. It's going to be exciting. It's fun. I think just getting facetime with each other is probably always my favorite part of these events.

[D]

Yeah. Love it. And last question for you. What do you do to stay agile in your role and how do you find a way to do it consistently?

[C]

Yeah, I think innovation is always top of mind for me. So where are we going to be in two years from now is constantly kind of where my mind goes. So building solutions and product for that now is going to help us drive our merchants to have even more value with us. So I'm really excited to partner with some really amazing thought leaders and show up for these merchants in probably a way that, that not many tech companies or SaaS companies are doing. So I'm just excited to be part of the organization bringing a totally different thought process into the org and really challenging all of our thought partners to think merchant first and customer first. And how do we drive value continuously? So yeah, it's exciting. I can't wait to see where we are in like 90 days from now. It's going to be a whole new company.

[D]

Love it. Love it. Yes. Well, again I'd like to thank Brianna Moreno, head of CX at no Fraud for joining the show. You can learn more about Brianna no Fraud and ETEL by following the links in the Show Notes

[A]

this episode is brought to you by Tech Systems, Their Leaders in Full stack, Tech Services, talent solutions and helping companies put it all in action. You can learn [e-mail] and thanks again for listening to the Agile Brand podcast. If you like the episode hit, subscribe and drop a rating so others can find the show too. And if you're interested in consulting, advisory work, or if you need a speaker for your next event, feel free to reach out. Just visit GregKilstrom.com that's G-R-E G K-I H L S T R O M.com the Agile brand is produced by Missing Link, a Latina owned, strategy driven, creatively fueled production co op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. Until next time, stay curious and stay agile.

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Hey everyone, check out this guy and his bird. What is this, your first date?

[B]

Oh no. We help people customize and save on car insurance with Liberty Mutual together. We're married. Me to a human, him to a bird.

[C]

Yeah, the bird looks out of your league.

[B]

Anyways, get a [e-mail] or with your local agent.

[C]

Liberty Liberty, Liberty Liberty. At Strayer University, we help students like you go from Will I To why not? For over 130 years, we've been innovating higher education to make it more affordable, accessible and attainable so you can reach your goals. Go from thinking, can I? To Yes, I Can and keep striving. Visit strayer.edu to learn more. Strayer University is certified to operate in Virginia by Chev and its many campuses, including at 2121 15th Street north in Arlington, Virginia.