How Plaud Is Tackling Clinician Burnout One Conversation at a Time

In this episode of the AI at Vibe series on The Beat Podcast, host Sandy Vance sits down with Rachel Chen, Senior Director of Engineering at Plaud, to talk about how a wearable AI device is helping clinicians reclaim the nearly 500 hours a year they spend on documentation. Rachel brings a wealth of engineering leadership experience from Geico, Aura, Amazon, and Prudential to her work scaling Plaud's voice intelligence platform, which is already used by 70,000 healthcare workers, including nurses, psychologists, and surgeons. From a real-world story about an orthopedic surgeon bridging language barriers with patients to a clear distinction between ambient scribing and platform partnership, this episode offers a grounded look at what responsible, scalable AI documentation can look like in clinical settings.