The Bert Show – “Vault: She Needs To Find The People Who Saved Her Son”

Original Air Date: February 13, 2026
Main Cast: Bert, Cliff, Eddie, Greg, Frank, Jeff, Lisa (caller)

Episode Overview

This deeply emotional episode centers around listener Lisa’s desperate search for two strangers who may have saved her toddler son’s life. After a terrifying medical emergency in a parking lot, two Good Samaritans appeared and assisted Lisa’s family until paramedics arrived. Lisa calls The Bert Show seeking the public’s help to identify and thank these "angels," hoping listeners can lead to a reunion. The hosts rally together, brainstorming ways to uncover the strangers’ identities and offering heartfelt support.

Key Discussion Points and Insights

1. Lisa’s Distressing Experience (01:07 - 03:34)

• Setting: Mall of Georgia, last Saturday, outside the Nordstrom Rack.
• Incident Recap: Lisa, her husband, and their two-year-old son, Preston, were exiting their car when they realized Preston was unresponsive and not breathing.
  • “I look back, Preston's eyes are rolled back in his head…we were both petrified. My husband's calling 911…All I could do was scream to Preston, ‘please, baby, just wake up.’” (Lisa, 01:37)
• Strangers Step In: A man claims to be CPR certified and, with his female companion, helps monitor Preston’s pulse until emergency services arrive.
  • The woman comforts Lisa while the man keeps calmly assuring them that Preston has a pulse.
  • “These people really helped us, and, you know, I owe a lot to them, more than just a thank you. I mean, they…they're angels.” (Lisa, 03:27)

2. Clarification of Events and Medical Assistance (03:34 - 04:37)

• CPR Not Administered: The man observed Preston’s weak breathing and decided CPR wasn’t needed but stayed to monitor and assist.
  • “He said that he had a very faint…he was breathing very, just like, barely breathing.” (Lisa, 03:51)
• Calm in Chaos: The man’s medical background was apparent, aiding paramedics with immediate, accurate information when they arrived.
  • “He was able to tell [paramedics] all this information…I was like, I'm glad he did that, because if he wasn't there, I wouldn't have been able to tell them anything.” (Lisa, 04:12)

3. Details on the Strangers (05:25 - 06:14)

• Descriptions:
  • Man: Approximately 25–26 years old, sandy blond hair, very well tanned.
  • Woman: Long, likely dark hair (later confirmed also as sandy blond).
  • Both likely aged mid-20s.
• Lisa had no time to get their names as events moved rapidly after the ambulance arrived.

4. Brainstorming Ways to Help Find Them (06:14 – 13:18)

• Possible Leads:
  • Security Cameras: Inquiry into parking lot cameras outside Nordstrom Rack.
  • EMS and Police Info: Paramedics or police may have taken information down for incident reports.
    • “If Gwinnett county police were there…they'd have gotten his information. And if not that…just for the incident report.” (Burt, 09:32)
  • Call From Law Enforcement: Listener Burt, an officer, suggests following up with police records division.
• Listener Offers Help:
  • Marie, a listener who works with the police, offers to check the incident report:
    “I should be able to call you shortly after I look at the incident report…firefighters that were there to assist most likely got his information.” (Marie, 11:40)
• Other Strategies:
  • Checking with store managers at Nordstrom Rack for surveillance footage.
  • Writing a letter to the editor in the Atlanta Journal-Constitution, as suggested by a paramedic listener:
    “A lady had written a letter and said…‘I don’t know who the paramedic was to stop and help me, but I wanted to say thank you’…that might be a possible thing she could do.” (Jeff, 12:33)

5. Reflections on Community and Heroism (05:06, 13:18)

• Lisa laments how rare it is for people to step up:
  • “This day and time, nobody volunteers to come up and help anybody, which is sad, but it's true. And literally out of the blue they were there as soon as it happened.” (Lisa, 05:06)
• Hosts and callers praise the couple’s impactful, calm intervention.
• The team’s supportive tone emphasizes hope, gratitude, and the power of community to make life-changing differences.

Notable Quotes & Memorable Moments

• Lisa’s emotional gratitude:
  “These people really helped us, and, you know, I owe a lot to them, more than just a thank you. I mean, they…they're angels.” (03:27)

• On clear details in chaos:
  “When this kind of emergency is going on, you're not taking in the details. You're just in a blur, and everything is just kind of like you're living in a vacuum.” (Cliff, 05:47)

• Advice from a law enforcement listener:
  “If [the police] did [an incident report], they'd have gotten his information…just for the incident report.” (Burt, 09:32)

• Listener Marie offering direct help:
  “I get to work at 8, but I should be able to call you shortly after when I look at the incident report…I'll be more than happy to call you guys back and give you information.” (Marie, 11:40)

• Jeff’s editorial suggestion:
  “A lady had written a letter and said…‘I don’t know who the paramedic was…’ and they got back to me that way…that might be a possible thing she could do.” (Jeff, 12:33)

Important Timestamps for Key Segments

• 01:07 — Lisa calls in and begins recounting her story
• 03:34 — Hosts clarify events and circumstances of the emergency
• 05:25 — Physical descriptions of the Good Samaritans
• 09:19 — Police officer listener provides critical advice on finding the couple
• 11:40 — Marie, a police department employee, offers to research the incident report
• 12:33 — Listener Jeff suggests reaching out via newspaper editorial

Overall Tone & Takeaways

• Emotional and supportive: Lisa’s heartfelt gratitude is met with sincere empathy and action from hosts and callers.
• Community-driven: The Bert Show leverages its audience network and their own contacts to help, demonstrating the show’s impact beyond entertainment.
• Hopeful and proactive: The tone remains optimistic, with actionable steps and teamwork underscoring the possibility of a happy reunion.

Conclusion

This episode is a moving showcase of community, gratitude, and everyday heroism. Lisa’s call is both a heartfelt plea and a powerful reminder of the difference strangers can make in moments of crisis. The Bert Show’s genuine compassion and resourcefulness shine, as both the hosts and listeners mobilize to try to unite Lisa with the people who may have saved her son’s life.