Vault: She Needs To find The People Who Saved Her Son

Summary

The Bert Show – “Vault: She Needs To Find The People Who Saved Her Son”

Original Air Date: February 13, 2026
Main Cast: Bert, Cliff, Eddie, Greg, Frank, Jeff, Lisa (caller)

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Episode Overview

This deeply emotional episode centers around listener Lisa’s desperate search for two strangers who may have saved her toddler son’s life. After a terrifying medical emergency in a parking lot, two Good Samaritans appeared and assisted Lisa’s family until paramedics arrived. Lisa calls The Bert Show seeking the public’s help to identify and thank these "angels," hoping listeners can lead to a reunion. The hosts rally together, brainstorming ways to uncover the strangers’ identities and offering heartfelt support.

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Key Discussion Points and Insights

1. Lisa’s Distressing Experience (01:07 - 03:34)

• Setting: Mall of Georgia, last Saturday, outside the Nordstrom Rack.
• Incident Recap: Lisa, her husband, and their two-year-old son, Preston, were exiting their car when they realized Preston was unresponsive and not breathing.
  • “I look back, Preston's eyes are rolled back in his head…we were both petrified. My husband's calling 911…All I could do was scream to Preston, ‘please, baby, just wake up.’” (Lisa, 01:37)
• Strangers Step In: A man claims to be CPR certified and, with his female companion, helps monitor Preston’s pulse until emergency services arrive.
  • The woman comforts Lisa while the man keeps calmly assuring them that Preston has a pulse.
  • “These people really helped us, and, you know, I owe a lot to them, more than just a thank you. I mean, they…they're angels.” (Lisa, 03:27)

2. Clarification of Events and Medical Assistance (03:34 - 04:37)

• CPR Not Administered: The man observed Preston’s weak breathing and decided CPR wasn’t needed but stayed to monitor and assist.
  • “He said that he had a very faint…he was breathing very, just like, barely breathing.” (Lisa, 03:51)
• Calm in Chaos: The man’s medical background was apparent, aiding paramedics with immediate, accurate information when they arrived.
  • “He was able to tell [paramedics] all this information…I was like, I'm glad he did that, because if he wasn't there, I wouldn't have been able to tell them anything.” (Lisa, 04:12)

3. Details on the Strangers (05:25 - 06:14)

• Descriptions:
  • Man: Approximately 25–26 years old, sandy blond hair, very well tanned.
  • Woman: Long, likely dark hair (later confirmed also as sandy blond).
  • Both likely aged mid-20s.
• Lisa had no time to get their names as events moved rapidly after the ambulance arrived.

4. Brainstorming Ways to Help Find Them (06:14 – 13:18)

• Possible Leads:
  • Security Cameras: Inquiry into parking lot cameras outside Nordstrom Rack.
  • EMS and Police Info: Paramedics or police may have taken information down for incident reports.
    • “If Gwinnett county police were there…they'd have gotten his information. And if not that…just for the incident report.” (Burt, 09:32)
  • Call From Law Enforcement: Listener Burt, an officer, suggests following up with police records division.
• Listener Offers Help:
  • Marie, a listener who works with the police, offers to check the incident report:
    “I should be able to call you shortly after I look at the incident report…firefighters that were there to assist most likely got his information.” (Marie, 11:40)
• Other Strategies:
  • Checking with store managers at Nordstrom Rack for surveillance footage.
  • Writing a letter to the editor in the Atlanta Journal-Constitution, as suggested by a paramedic listener:
    “A lady had written a letter and said…‘I don’t know who the paramedic was to stop and help me, but I wanted to say thank you’…that might be a possible thing she could do.” (Jeff, 12:33)

5. Reflections on Community and Heroism (05:06, 13:18)

• Lisa laments how rare it is for people to step up:
  • “This day and time, nobody volunteers to come up and help anybody, which is sad, but it's true. And literally out of the blue they were there as soon as it happened.” (Lisa, 05:06)
• Hosts and callers praise the couple’s impactful, calm intervention.
• The team’s supportive tone emphasizes hope, gratitude, and the power of community to make life-changing differences.

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Notable Quotes & Memorable Moments

• Lisa’s emotional gratitude:
  “These people really helped us, and, you know, I owe a lot to them, more than just a thank you. I mean, they…they're angels.” (03:27)

• On clear details in chaos:
  “When this kind of emergency is going on, you're not taking in the details. You're just in a blur, and everything is just kind of like you're living in a vacuum.” (Cliff, 05:47)

• Advice from a law enforcement listener:
  “If [the police] did [an incident report], they'd have gotten his information…just for the incident report.” (Burt, 09:32)

• Listener Marie offering direct help:
  “I get to work at 8, but I should be able to call you shortly after when I look at the incident report…I'll be more than happy to call you guys back and give you information.” (Marie, 11:40)

• Jeff’s editorial suggestion:
  “A lady had written a letter and said…‘I don’t know who the paramedic was…’ and they got back to me that way…that might be a possible thing she could do.” (Jeff, 12:33)

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Important Timestamps for Key Segments

• 01:07 — Lisa calls in and begins recounting her story
• 03:34 — Hosts clarify events and circumstances of the emergency
• 05:25 — Physical descriptions of the Good Samaritans
• 09:19 — Police officer listener provides critical advice on finding the couple
• 11:40 — Marie, a police department employee, offers to research the incident report
• 12:33 — Listener Jeff suggests reaching out via newspaper editorial

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Overall Tone & Takeaways

• Emotional and supportive: Lisa’s heartfelt gratitude is met with sincere empathy and action from hosts and callers.
• Community-driven: The Bert Show leverages its audience network and their own contacts to help, demonstrating the show’s impact beyond entertainment.
• Hopeful and proactive: The tone remains optimistic, with actionable steps and teamwork underscoring the possibility of a happy reunion.

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Conclusion

This episode is a moving showcase of community, gratitude, and everyday heroism. Lisa’s call is both a heartfelt plea and a powerful reminder of the difference strangers can make in moments of crisis. The Bert Show’s genuine compassion and resourcefulness shine, as both the hosts and listeners mobilize to try to unite Lisa with the people who may have saved her son’s life.

Transcript

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[Burt]

The Birch Show.

[Cliff]

Hey, Lisa.

[Lisa]

Hey.

[Cliff]

Hey. We've got some work to do this morning for you, huh?

[Lisa]

Yes, please. It would mean the world to me.

[Cliff]

Our hope here is that Lisa will give us some details of what happened to her and her family recently and that somebody, just by some fluke, may have a connection to these two strangers that Lisa's looking for and will be able to reunite them today, tomorrow, sometime in the very near future. So give us all of the details of what exactly happened between these strangers and your family. Like, when did it happen? Where did it happen?

[Lisa]

Well, we were at the Mall of Georgia. It was last Saturday. And we, we left the Mall of Georgia, went directly over to Nordstrom's on the back. Three minutes in the car. I get in the car. I mean, we go to get out of the car and my husband looks at me and he says, Preston, which is our two year old, is. He goes, he's not breathing. I look back, Preston's eyes are rolled back in his head. And I couldn't get him. It didn't feel like he was breathing. And we were, we were both petrified. And my husband's calling 91 1. And all I could do was, you know, scream to Preston, you know, please, baby, just wake up. Please just wake up. You know, talk to mommy. Well, about that time, a man out of nowhere comes up and Says, you know, I'm certified in cpr. He's with his wife, or. I don't know if it was his wife or not. And they. We got Preston out of the car, we laid him in the trunk, and to shade him, I poured water on him. And he kept on saying, ma', am, he's got a pulse. He's got a pulse. And, you know, he was just monitoring him. The lady kept her arm on my shoulder, and she was like, he's going to be okay. He's going to be okay. But he still was not conscious whatsoever. Paramedics got there, they rushed him to Gwinnett Medical. It was a fever induced seizure. But these two people that helped us, I mean, they were literally angels because they came out of the nowhere and they volunteered to help. They walked up and said, you know, I'm certified you cpr. And, you know, I. These people really helped us, and, you know, I owe a lot to them, more than just a thank you. I mean, they. Like I said, they're angels.

[Eddie]

So you said. Okay. So your son. So Preston, right? That's your son's name?

[Lisa]

Yes.

[Eddie]

So Preston was in the back seat. He wasn't breathing. And you said his eyes were rolled back in his head, and then they came up. So let me understand. So they. You pop the trunk. You put Preston in the trunk. Now, did he perform CPR on Preston?

[Lisa]

No, he said that he had a very faint. He was breathing very. Just like, barely breathing.

[Eddie]

Okay, so he did have. He was breathing somewhat.

[Lisa]

He was, but barely. Yeah.

[Frank]

So this man could sort of assess the situation and know that he didn't need CPR and that he did have a pulse and that sort of thing kind of be the calm that y' all needed in that situation.

[Lisa]

Right? He. Well, I mean, we didn't know if he had a pulse or not. I mean, we were freaked out that he was doing that. And then when the paramedics got there, he was able to tell them all this information that I was like, you know, I was like, I'm glad he did that, because if he wasn't there, I wouldn't have been able to tell him anything.

[Cliff]

So this guy, you're assuming, has some kind of medical training?

[Lisa]

Yes, definitely. He definitely did.

[Cliff]

It's a. It was a man and a woman.

[Lisa]

Yes.

[Cliff]

And you don't have. You don't have first names?

[Lisa]

Nothing? Nothing. Because as soon as they put him in the ambulance, I got in the ambulance with him, and my husband was following the ambulance to Gwinnett Medical.

[Greg]

So you're Just hoping that somebody went home and told this amazing story to the family members or a friend and somebody listening is like, oh, my God, that happened.

[Cliff]

My coworker came in with that very story. Yeah.

[Greg]

Or something. Or whatever. My brother, my cousin, my.

[Cliff]

Whatever.

[Lisa]

Yes. I just. Yeah. Me and my family, we just want to. I mean, like I said, we owe them more than just a thank you. Because this day and time, nobody volunteers to come up and help anybody, which is sad, but it's true. And literally out of the blue that they were there as soon as we. As soon as it happened.

[Frank]

Can you give us a physical description of them?

[Lisa]

He was. I would say he was maybe 25, 26 years old. He. Sandy blond hair, very well tanned, and she was. She had long hair, and I think it was dark, and that's all I know.

[Cliff]

Yeah. It's so hard. I mean, really, we're looking for some. I think Jeff's scenario is probably the more accurate of the scenarios that will lead us, because when. When this kind of emergency is going on, you're not taking in the details. You're just in a blur, and everything is just kind of like you're living in a vacuum. So to ask for specific details is tough also. But I wonder if there were security cameras in that parking lot that we might be able to pursue later on today.

[Eddie]

And you said you were outside of Nordstrom's on the rack.

[Cliff]

On the rack at Mall of Georgia.

[Lisa]

Right.

[Cliff]

This was last Saturday. So I'm just trying to piecemeal this all together. So you're outside, the kids are in the car. You run into Nordstrom's.

[Lisa]

No, no. We pulled up, and we were getting out of the car is when we noticed that he. That he wasn't breathing.

[Eddie]

My husband called 911.

[Cliff]

I got you.

[Greg]

So. So you. You. You pull up when your husband goes to get your kids out of the car, he's like, wait a minute. This one's not right.

[Lisa]

Right, Exactly.

[Cliff]

I got you. All right. TC has. Maybe we're looking more now on things that we can do to get her to these people rather than the specific people themselves, because, like I said, I mean, she's in this emergency situation. She's not taking in the details of. She's not asking names or anything like that. She just knows these two angels are helping save her child.

[Eddie]

Well, I just thought. I wonder if the paramedics asked for his information. You know, they did. Okay.

[Cliff]

Atc, what's up?

[Jeff]

Yeah, that was gonna be my suggestion to check with the EMS guys, see if they Got the information or a name or. Or even if they could remember anything, like what they were wearing, or if they got in the car and drove away or something.

[Cliff]

Yeah, that could be one lead. There's gotta be security cameras set up in that parking lot.

[Greg]

Yeah, but the security camera just show what they look like.

[Eddie]

I am surprised.

[Cliff]

Well, it happened. It might have. This car wasn't parked next to their car. Right. So we couldn't trace, like, a license plate or anything like that. You were pulled out in front of the department store, correct?

[Lisa]

We were. Well, actually, we were in the parking lot.

[Frank]

Yeah.

[Eddie]

I am surprised. I mean, not that the paramedics would get all the information detailed, but I know there's. You know, I'm surprised I didn't just have a. Like, if he said if he went up and took control and talked about the symptoms that Preston had and everything, you know, I guess I would assume somebody would ask, well, what is your background?

[Radio Host (Ad Reader)]

Yeah.

[Lisa]

Walked up and said that he was certified cpr.

[Greg]

No, we're talking about the ambulance driver.

[Eddie]

Some of the. Yeah, the emergency.

[Lisa]

Oh, I'm sorry.

[Greg]

He might have just said, yeah, I've been a lifeguard for 10 years. Yeah, something like that. Mean.

[Eddie]

Yeah.

[Frank]

And they might not even be from here. I mean, because that was Fourth of July.

[Lisa]

That's one thing I was thinking of. And I was praying not. I was. I'm hoping they're local and they listen.

[Frank]

To your show because that was Fourth of July weekend. Right.

[Lisa]

Right.

[Frank]

Saturday after Fourth of July. A lot of people in town may be visiting family and stuff, so.

[Cliff]

So really, all we have at this point. And again, the Phone number is 404741. Q100. Mall of Georgia, last Saturday, in front of Nordstrom's. Rack.

[Frank]

On the rack.

[Cliff]

On the Rack. And maybe the guy was between 25, 26 years old. We know he's really tanned and that the woman that was with him had sandy blonde hair. Right. Or did he have sandy blonde hair?

[Lisa]

He had sandy blonde hair. And she had sandy blonde hair, too. Yes. My husband says yes.

[Cliff]

Hey, Cliff, you're on Q100.

[Burt]

Hey, what's going on, Burt?

[Cliff]

You tell us. You have any leads for us?

[Burt]

Well, you know, I'm a law enforcement officer myself. What I was gonna recommend her is to. If she can remember whether or not the police department showed up. That's a common practice that we have when something's taking place and a public gathering like that, we'll come in and do an incident report. And if they did, they'd have gotten his Information. And if not, that, have gotten the tag and ran it to get the information just for the incident report.

[Cliff]

Lisa, were there any police involved?

[Lisa]

Yes. Gwinnett. I can't even talk. Gwinnett county was there.

[Cliff]

Gwinnett county was there.

[Eddie]

Okay.

[Cliff]

That's a very big lead.

[Eddie]

Right.

[Burt]

There's a great chance that they got his information for the incident report.

[Eddie]

That's a great suggestion.

[Cliff]

I just.

[Greg]

I just remembered this. And when she gets up, I can ask her, but I know Jessica actually knows the manager of Nordstrom Rack.

[Cliff]

Oh, yeah, of course she does.

[Greg]

Yeah. But, I mean, if there's a video camera and he's a listener of the show, if he still works there. This is like a year ago, because I was there when he recognized her. And we were shopping there once and came up and introduced himself, and they talked for a while. And if he still works there, he's a fan of the show. And when she gets up, I can ask her to call if there is a video camera, if they walked into that store, because I know where it is. And you don't park in front of Nordstrom Rack. What's that?

[Eddie]

I was just saying they didn't go into the store.

[Greg]

Oh, she. She knows. She. They didn't go into the store.

[Frank]

They might have after.

[Eddie]

Oh, you mean this? The Lifesavers?

[Greg]

Yeah, because it's like Nordstrom racks in, like, a strip mall type situation. So you park in front of Nordstrom Rack if you're going into Nordstrom. You park in front of Staples if you're going into Staples. So chances are they walked into the store afterwards. And if you could identify them, we could put the still photo up on our website.

[Cliff]

We could find them that way. Cliff, let me ask you this. If. If Gwinnett county police were there, would it be as simple as us calling them and finding somebody that could do the research for us? Is there somebody specific? You call it a police department for something like this?

[Burt]

Well, the records division would have everything. But if you could. If you were just to call their communication center, they could tell you what officer responded and then make contact with that officer and see he couldn't help you out.

[Cliff]

Okay, great. Thank you for that, Lee. That's a great idea.

[Eddie]

Thanks, Cliff.

[Burt]

All right. Bye.

[Frank]

Bye.

[Greg]

Bye.

[Radio Host (Ad Reader)]

Bye.

[Greg]

I'm sure there's somebody listening who's involved with the Gwin Eye Police Department who can look that up as soon as they get to work for us.

[Cliff]

Could be Marie here. Hey, Marie.

[Lisa]

Hey, good morning. Well, I think I'm that person for you. I get to work at 8, but I should be able to call you shortly thereafter when I look at the incident report. A lot of times in medical emergencies, the paramedics that are attending to the patient don't have time to gather the information because they're working with, in her case, her son. But the firefighters that were there to assist most likely got his information, and I can research some of that. And as long as I'm still within, you know, the policy of the police department, I'll be more than happy to call you guys back and give you information.

[Cliff]

That'd be great. Why don't I do this? Why don't I put you on hold and we'll call you? Like it? I don't know, 8:15 or so, and maybe we can meet back then and see if we've got anything new.

[Lisa]

Okay.

[Cliff]

All right. Thank you very much.

[Lisa]

You're welcome.

[Cliff]

Hold on one sec. So we'll get her information. That'd be awesome.

[Frank]

That's a great lead right there.

[Lisa]

That is great.

[Cliff]

Here's a guy named Jeff with an idea. Hey, Jeff.

[Burt]

Hey, Jeff.

[Jeff]

Hey, Bert. I'm a paramedic in Atlanta, and a few years ago, I stopped at a car wreck on Georgia 400, and it turns out that a few weeks later, a friend of mine said, hey, did you see the letter in the ajc in the editorial? And I don't want to steal any thunder from the Burt show, but that's a broader expanse of possibly finding out who these people were. This lady had written a letter and said, hey, I don't know who the paramedic was to stop and help me, but I wanted to say thank you.

[Lisa]

And he.

[Jeff]

They got back to me that way, and that might be a possible thing she could do is write a letter to the letter to the editor.

[Cliff]

Okay, that is possible because only about 98% of the population in Atlanta list. Exactly.

[Radio Host (Ad Reader)]

And there are still 2% out there.

[Cliff]

Thank you, Jeff. That's a good idea.

[Lisa]

Okay, thanks.

[Greg]

And the people who listen to the bird show are definitely not the ones reading the paper. So we could get the combination of the educated and the bird show listener. Right?

[Frank]

Right.

[Greg]

By both. By covering the news, we get Yang and Yang.

[Radio Host (Ad Reader)]

Get it.

[Burt]

The bird show.