Vault: The Most Ridiculous 911 Call You'll Ever Hear

Summary

The Bert Show

Episode: Vault: The Most Ridiculous 911 Call You'll Ever Hear
Date: March 24, 2026

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Episode Overview

In this hilarious and lighthearted episode, The Bert Show team dives into one of the wildest and most absurd 911 calls they've ever come across. This time, it's the story of a woman who called emergency services not once, but three times—because her local McDonald's ran out of Chicken McNuggets and refused to give her a refund. The panel laughs their way through the audio, discusses the logic (or lack thereof) behind calling 911 for fast food grievances, and brings in listeners to share their thoughts, all while celebrating the kind of real-life comedy that only a morning radio show can provide.

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Key Discussion Points & Insights

1. The Recent Trend of Ridiculous 911 Calls

• The crew notes a recent upswing in the circulation of comically unnecessary 911 calls, likening it to "America's Funniest Home Videos" but for emergency dispatches.
  • "It's almost like Funniest Home Videos—it's funniest 911 calls." (C, 01:15)
• The process: Many 911 calls are public record, so quirky calls can be easily requested and shared when someone finds out about them.
  • "Somebody might do is if they work there, come out and go, 'Hey, I got a call at 4:45 today,' and tell a friend... then a friend can submit a public records thing and get a copy of it, which may be what happened with this one." (C, 02:03)

2. The McNugget Incident – Call #1

• The first call is played: Latricia calls 911 because she paid for McNuggets, but McDonald's was out and the manager wouldn’t give a refund or let her substitute anything else she wanted.
  • [02:42] Latricia: "I want a chicken nugget. That's why... she didn't have that, so... just give me all my money back and I don't want anything. And she's telling me she can't refund my money now... she can't force me to eat something that I don't want."
• The panel reacts with disbelief but also some empathy for her craving:
  • "When you got your craving, you got your craving." (E, 02:42)
  • "I appreciate the 911 attendant's patience... Have you spoken with a manager? I really want to help." (C, 04:18)

3. Was the Response Justified?

• The cast wonders about the obligations of 911 call takers and whether “funny” calls like these should be dismissed or handled with caution in case there’s an underlying issue.
  • "Operators should be able to declare you an idiot and just let that be the end of it." (C, 04:05)

4. McNugget Incident Escalation – Calls #2 & #3

• Latricia calls 911 two more times, growing increasingly frustrated but repeating the same complaint.
  • [04:42] 911 Operator: "Okay, what's going on?"
  • [04:48] Latricia: (Repeats her story—wants refund, not getting it, being offered only substitutions she doesn’t want.)
• The panel jokes about police priorities and what else might get missed while dealing with a “Six-Piece Emergency.”
  • "How mad are you if your house is getting broken into... and you're researching a six piece McNugget?" (C, 05:59)
  • "The officer who gets dispatched to handle this call is the equivalent of the TV reporter who has to go stand in the rain during a hurricane." (C, 06:21)

5. The Outcome

• On the third call, the 911 operator finally disconnects while Latricia is still venting.
  • [07:26] "The 911 operator disconnected the call." (C)
• Latricia reportedly received a ticket for misuse of 911, rather than a full arrest.
  • "She got a ticket for misuse of 911 or whatever." (C, 07:44)

6. Listener Reactions & Panel Debate

• Keisha calls in, siding with Latricia, insisting she would also call 911 if a manager tried to “steal” her money.
  • [08:36] "I would call the police too. I want my money back because before I knock this manager out, I'm calling the police because I want my money back." (Keisha)
  • "I wouldn't call three times, but I would call the police and I would call 911." (Keisha, 08:50)
• The panel debates whether this is an emergency or overblown, offering more reasonable steps (walk out, get manager’s name, email corporate).
  • "You walk out of the restaurant and you... get the manager's name and you deal with it later." (C, 08:58)
  • "You send an email to corporate." (D, 09:03)

7. Public Safety Professional Opinion

• Steve, a dispatcher, calls in and shares that, while misuse is common, there is a small “validity” since technically the manager can’t keep your money without refunding it.
  • [09:20] "Yeah, I mean, 911 gets some of the wackiest calls because I work in public safety... there’s, I guess, some minute validity behind it because technically, the manager just cannot hold on to your money." (Steve)
  • Steve also shares the “most hilarious” call he’s heard: a woman phoned 911 asking to see an officer again because “she thought the officer was cute.” (09:47)

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Notable Quotes & Memorable Moments

• "All it takes is one [funny 911 call] and then they start looking for others." (E, 01:15)
• "I really want to help. I really want to help." (C, 04:18)
• "You're dispatching an officer for this? Seriously?" (E, 06:05)
• "She did get arrested... well, she got a ticket for misuse of 911 or whatever." (C, 07:44)
• "I would call 911 too! What are you supposed to do, call information and get the nearest police station?" (Keisha, 08:50)
• "Technically, the manager just cannot hold on to your money. If the customer's asking for a refund, they have to give it back." (Steve, 09:20)

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Timestamped Highlights

• [01:09] – The show introduces the topic of viral 911 calls.
• [02:32] – The story of Latricia and the McNugget incident is summarized.
• [02:42–03:50] – The first 911 call is played in full.
• [04:42–05:59] – Second call playback; panel’s incredulous reactions.
• [06:42–07:26] – Third call ends with the operator hanging up.
• [07:44] – Latricia receives a ticket for misuse of 911.
• [08:36] – Listeners Keisha and Steve call in, siding (somewhat) with Latricia and sharing public safety insight.

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Tone and Style

The episode is lighthearted, genuinely funny, and peppered with the real-life camaraderie, banter, and empathy that defines The Bert Show. The tone is playful but thoughtful, occasionally dipping into sincere conversations about what constitutes a “worthy” emergency—always with a smile.

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Conclusion

Whether recounting the McNugget debacle or fielding real calls from listeners, The Bert Show masterfully balances genuine empathy with outright hilarity. This episode serves up a potent mix of laughter, relatable outrage (who hasn’t craved nuggets?), and a gentle reminder not to tie up emergency lines—unless, of course, it’s for love or something actually urgent.

Transcript

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[C]

It's the vert show. Wendy found some audio yesterday. It was another 911 call. Is it just me or does it seem like we've been getting a lot of these?

[D]

It's been a run of them.

[C]

Do you think it's just the attention is on it now because a couple funny ones came out. So now all the.

[E]

All it takes is one and then they start looking for others. And I'm sure, because I don't know. How do the 911 call centers turn them in? Like it's almost. It's almost like Funniest Home videos. It's funniest 911 calls. So do they turn it in or.

[C]

I think it must be. They have to because it's public record. Because I just saw something where there's some lawmaker trying to make calls to 911 not be public record. I think based on the Rihanna Chris Brown one, because it's like, why you know that you're making a phone call in probably your most personal moments.

[E]

But these are funny.

[F]

Not this one.

[E]

These are funny. And I think 911 call centers, if you hear one on the radio that you think is hilarious, then as a 911 thing, oh, well, I got one better than that. And so then I think that the reason we see so many more of them is more people are sending them

[C]

in and the calls that come into 911 centers are all logged and everything. So I think what Somebody might do is if they work there, come out and go, hey, I got a call at 4:45 today and tell a friend. And then the friend this is hilarious. And a friend can submit a public records thing and get a copy of it, which may be what happened with this one. This is a telephone call that a woman made. And I understand her point. Like McDonald's did come out and admit they were wrong in this.

[G]

Right?

[C]

But this woman still called 911 because McDonald's ran out of Chicken McNuggets. And she called him not once, but three times.

[E]

Oh my God.

[C]

Here's call number one.

[E]

I mean, when you got your craving, you got your craving.

[F]

91 1.

[H]

Jeannie, please fire an ambulance, police. Where?

[I]

Okay, Delaware.

[H]

What's going on there?

[I]

I ordered a 10 piece chicken nugget with a small fry and she said that they didn't have any chicken nuggets. And so I told I want to make brother the small fry. And she told me I don't have to pick anything else off the menu because she can't refer me the difference back out of the meal. And I told her just give me all my money back. And she said she can't give me my money back either. She will have to. I have to pick something.

[H]

There's no manager there, ma'.

[I]

Am.

[H]

You already spoke with the manager.

[I]

She say she are the manager. She's saying something about she just can't refund me my money or something, but she don't have one of me and what I want, I want a chicken nugget. That's why she didn't have that. So I probably get my next apple and just to finally be a friend. And she said she can't do that. So I thought we'll just give me all my money back and I don't want anything. And she's telling me she can't refund my money now. She don't have what I want and she can't force me to eat something that I don't want.

[H]

What's your name? Latricia. All right, I'll send an officer. Okay, bye.

[C]

Yeah, you really will? You'll really send an officer?

[E]

Because I think 911 she obligated to

[C]

operators should be able to declare you an idiot and enjoy. Just let that be the end of it.

[E]

Maybe she's. I don't know. I don't know the obligation of the operator in case she gets dangerous or, you know, she's a suspicious character and she truly.

[C]

Yeah, I guess you could argue that someone is Nuts if they're calling up about a chicken McNugget. But I appreciate the 911 attendance. Patience saying patience. Have you spoken with a manager? I really want to help. I really want to help.

[E]

I've said Chicken McNuggets. We all have.

[C]

Sure.

[E]

I understand the frustration you have in

[C]

a nine piece situation. Let's take care of it. So, and then. So I guess the officer didn't get there quick enough or whatever. So she called back.

[J]

91 1. Police, fire, ambulance, police pretends to be the problem. I call a couple of minutes ago for police on North US Born. Yes, ma'. Am. Okay, what's going on? Oh, I'm to McDonald's and out with a Fenty's chicken nugget and a small fries. And she took my money and gave me the change back. And then she came back to the counter and said that maybe after having the chicken nuggets when I like anything else. I told her, yes, give me my spice, it ain't enough McDouble and just give me a different side of it. And she told me that she can't do that chance because I want anything else on a meat. I told her, no, I want if you don't have my chicken nuggets, I want a McDouble and a small fry now. And she told me I would have to pick something up off the meat that equal a 20 what I paid because she can't do that. If I told her, just give me all my money back, I don't want anything. She told me she's not gonna give me my money back. She can't give me my money back either. So she's trying to force me to eat something off of me that I don't want. What's your name? Latricia. You're at McDonald's on Delaware North US one. Okay. Yeah. We got an officer coming out there to talk to you. Okay, thank you. All right, thanks.

[C]

How mad are you if your house is getting broken into?

[D]

Right then, yes, Seriously.

[C]

And you call 911 and then you find the site, you're like, wait, what day did this call for?

[E]

You're dispatching an officer for this?

[C]

Seriously? Somebody took my flat screen and you're researching a six piece McNugget?

[E]

Well, you're the officer that's going, what? I'm going where? Seriously?

[D]

But granted, McDonald's chicken nuggets are amazing.

[C]

They're worth a 911 call on some days.

[D]

Yes, I would say that the police

[C]

officer who gets dispatched to handle this call is the equivalent of the TV reporter who has to go stand in the rain during a hurricane.

[E]

Yeah, but not at the hurricane. They're just in a storm, you know?

[C]

Right.

[E]

They're just in the rain.

[C]

The hurricane's the big storm.

[F]

Yes.

[E]

The hurricane's 100 miles away, but you're just in the rain.

[C]

And so two phone calls wasn't enough to handle the McNugget situation?

[E]

She's mad.

[C]

Here's call number three, nine one one.

[H]

Do you need police, fire, rescue? How can I help you?

[I]

I'm calling. I need officer from McDonald's on U.S. 1 by the bridge.

[E]

Seriously?

[H]

Okay, what's going on there?

[I]

The manager just took my money and won't give me my money back and trying to make me get something off the me that I don't want. I order chicken nuggets. They don't have chicken nuggets. And so I told her to refine. Give me my. Just give me my money back. And she tell me I have to pick something other. Something else off of me, and she's not going to give her my money back and she don't have the right to take my money. Come.

[H]

Officer.

[I]

Right here.

[H]

Okay, I'm.

[D]

She hung up on her.

[C]

The 911 operator disconnected the call.

[D]

No Latrice.

[C]

Oh, Latrice. Well, the cop.

[E]

She's frustrated.

[C]

The cop probably pulled up and took care of it.

[E]

I'm sure she took care, but, you

[D]

know, she did get arrested.

[E]

Can you. Can you get arrested for the 911 call?

[C]

It came up that they.

[E]

Oh, she did get around.

[D]

She did get arrested.

[C]

She got. Well, she got a ticket for misuse of 911 or whatever. Hey, Martin.

[K]

Yes?

[C]

What's going on?

[K]

They're stealing from her. She's totally entitled to call a police officer if they're stealing from her, because she was.

[E]

At least she was talking. Well, in the call, you're talking about the fact that they refused to give her her money back without ordering something else.

[I]

They won't give her her money back.

[C]

Three phone calls to 911 over a $4 tab.

[I]

Yeah, well, that may be a little over the top.

[C]

Okay.

[K]

They are stealing from her.

[C]

And McDonald's did come out and say, this is not the way. They kind of wrote a very sincere apology, but a little bit tongue in cheek saying.

[E]

Right.

[C]

We understand that people are very passionate about our McNuggets and we appreciate the fact that this customer was so, you know, disappointed that she called 911. However, it's not our policy to not refund money hey, Keisha, what's going on?

[F]

I would call the police too. I want my money back because before I knock this manager out, I'm calling the police because I want my money back.

[D]

I mean, granted, you can call the police, but not like 99113 times.

[C]

Keisha, you can.

[F]

I wouldn't call three times, but I would call the police and I would call 91 1. What are you supposed to do? Call information and get the nearest police station? I mean, what was he supposed to do?

[C]

You walk out of the restaurant and you. And you get the manager's name and you deal with it later.

[D]

You send an email to corporate.

[F]

I'm calling 911 too.

[K]

I agree with her.

[F]

But not three times. But I would call 91 1.

[J]

Wow.

[E]

Hey, we're gonna talk about you and. Yeah, we're gonna talk about you.

[J]

Steve, welcome.

[C]

When we hear your tape.

[H]

Yeah.

[C]

Hey, Steve. Welcome to the show.

[K]

Hey, Jeff, how you doing?

[I]

Good.

[C]

How are you?

[K]

All right. My whole thing about it is, Yeah, I mean, 911 gets some of the wackiest calls because I work in public safety and. But there is, I guess, some minute validity behind it because technically, the manager just cannot hold on to your money. If the customer's asking for a refund. What? You know, they have to give it back. So, I mean, dad do have a right to. To call 911 now. I guess you got a little impatient.

[E]

Don't you have to choose your battles? Seriously?

[I]

Oh, no, no, I understand.

[K]

I'll. Trust me. You'd be surprised what some people call in about. So, I mean, I think the most hilarious one, as a. As a dispatcher I've ever heard and didn't happen in my jurisdiction, but just, you know, they play funny tapes all over the place. They had a woman one time call in about wanting police officers to come back because she thought the officer was cute.

[C]

Nice. That's beautiful.

[E]

See, now that's sweet.

[C]

You can't come down on the McNugget girl and find it romantic that you're calling 911 to get a date.

[J]

But she's.

[D]

It's destiny. I mean, that was her, man.

[C]

They're in love. Lost and found with the dispatcher from 91 1. It's the vert show.

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