Vault: Your Mechanic Might Not Be Telling You Everything

Summary

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The Bert Show – "Vault: Your Mechanic Might Not Be Telling You Everything"

Date: May 11, 2026
Episode Theme: Exposing Questionable Practices in the Auto Repair Industry

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Episode Overview

This episode investigates the often murky world of car maintenance and repair shops. Prompted by an undercover investigative report from CBS Atlanta, the cast discusses how car owners—especially those without automotive know-how—are frequently targeted for unnecessary upsells by mechanics. Listeners and industry insiders call in to recount firsthand experiences, with segments shedding light on sales tactics, commissions, and how consumers can protect themselves.

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Key Discussion Points & Insights

1. Undercover Investigation Sparks Dialogue (00:45–01:44)

• The episode opens with a recap of an undercover news story: Wendy Saltzman from CBS Atlanta conducted a sting using hidden cameras in healthy vehicles, then took these cars to various garages for simple oil changes to see what additional services would be pushed on unsuspecting customers.
• Main finding: Multiple repair shops tried to upsell unnecessary services to customers, even when the vehicles were in perfect condition.
• Quote:
  "They hid these tiny little cameras in cars and the cars were healthy, fine and took them into different garages [...] and they wanted to see what the mechanics were going to come back with and what they’re going to try to sell them and whether you can trust your mechanic or not." — Show Host (Possibly Bert) (00:45)

2. Mechanic Testimony: "There’s Always Three Things Wrong" (01:45–03:58)

• “Joe", a mechanic calling in on a voice disguiser, reveals shop quotas and the pressure to inflate service invoices.
• Mechanics are instructed to find and sell at least three issues, regardless of the car’s real condition (windshield wipers, brakes, coolant flush are go-to recommendations).
• Quote:
  "Our owner says there's always three things wrong with a car whether there is or not. You just have to find it and sell it." — Joe the Mechanic (01:52)
• Bonus structures incentivize selling extra services; failure to upsell can result in termination.
• Quote:
  "If you don't put up numbers, you lose your job." — Joe the Mechanic (03:52)

3. Customer Experiences & Red Flags (04:02–05:03)

• Emily calls in to share being targeted for roughly $4,000 in unnecessary services—despite recently having had the listed work done.
• The obvious blunder: being told to replace rear windshield wipers she didn't have, which exposed the scam and drew applause from fellow customers.
• Quote:
  "You would have gotten any girl who walked in the door today with all that until you told her she needed back windshield wipers, and then you just lost the sale." — Emily (04:38)

4. Highlights from the CBS Atlanta Hidden Camera Report (05:03–11:02)

• CBS Atlanta’s sting operation found five out of ten shops upsold unnecessary (and sometimes unperformed) repairs:
  • Examples include shops recommending air filter and differential services on recently serviced and perfectly functional parts.
  • In some cases, shops charged for services they didn't actually perform.
• Quote:
  "Our hidden cameras and an inspection by our mechanic showed Express Lube never flushed it. They left dirty fluid in the front differential." — CBS Atlanta Clip (06:56)
• The scheme: "discount" tactics (inflate price, then reduce it) create a false sense of value.
• Quote:
  "They can upsell you to like 400 bucks and then chop $100 off it and make it seem like you’re getting a great deal." — Show Host (06:16)

5. The Problem with Chains and Commissions (09:29–15:36)

• General agreement that chain shops are commonly implicated, though unethical practices also happen in dealerships and some independents.
• Multiple insiders confirm that commission-based pay structures drive upselling behavior.
• Quote:
  "You’re in sales if you work there, not in mechanics. You're there to sell people on stuff instead of fix their cars." — Caller/Commentator (14:03)
• Listeners suggest building trust with a long-term, independent mechanic or seeking out shops advertising “no commission” policies to avoid predatory practices.
• Quote:
  "If a company is smart, they would advertise, like no bonuses or no commissions." — Show Host (14:22)

6. Solutions & Advocacy—How to Protect Yourself (11:19–17:39)

• Caller Alex recommends independent advocacy services like “Repair Busters,” which, for a flat fee, keep maintenance records and provide unbiased advice about upcoming repairs or suspicious quotes.
• Quote:
  "He keeps all your records for your cars. If you ever have an issue, you call him up ... he tells you where to take it and whether what you've been quoted makes sense." — Alex (11:19)
• Emma and other female callers share that they often feel especially targeted for scams; some have empowered themselves by learning basic car maintenance and helping others do the same.
• Quote:
  "As a female, they always try to get over you because they look at a female and go cha-ching. Well, I've cha-ching them back." — Emma (16:04)
• Basic knowledge and consultation with auto parts store employees proved helpful for self-advocacy.
• Quote:
  "That's actually a good plan—to talk to the auto parts guys. Because they don’t out there fixing it." — Show Host (17:32)

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Notable Quotes & Memorable Moments

• On Commission Pressure:
  "If you don’t do that, will you be fired?"
  "Oh yeah. If you don’t put up numbers, you lose your job." — Joe the Mechanic (03:49–03:52)

• On Protecting Yourself:
  "You feel lost and what do you do to protect yourself?" — Co-Host (13:09)

• On DIY Empowerment:
  "I started going up under the hood and finding out about my car. And in doing so, I was able to help a lot of single mothers..." — Emma (16:04)

• Female Customer's Clapback:
  "You would have gotten any girl who walked in the door today with all that until you told her she needed back windshield wipers, and then you just lost the sale." — Emily (04:38)

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Practical Takeaways for Listeners

• Regular "upsell" items include wipers, brake pads, fluid flushes—always check the sales pitch against your service records.
• Commission systems in many shops contribute to aggressive and sometimes unethical upsell tactics.
• Building a relationship with a trusted, independent mechanic or advocacy service helps avoid being taken advantage of.
• Basic automotive knowledge—even just consulting auto parts store staff—can provide protection from scams.
• Stay vigilant; being knowledgeable and assertive works as a deterrent to unnecessary repairs.

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Important Segment Timestamps

• 00:45–01:44 – Undercover investigation explained
• 01:45–03:58 – Mechanic's anonymous testimony
• 04:02–05:03 – Customer story: ridiculous upsell and public call-out
• 05:03–11:02 – CBS Atlanta hidden camera findings
• 11:19–12:57 – Ways to protect yourself; advocacy services
• 13:15–14:10 – Mechanic "Davis" on leaving the upsell culture
• 16:04–17:39 – DIY knowledge and collective advocacy, especially for women

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This episode pulls back the curtain on car maintenance sales tactics and offers a mix of inside perspective, customer empowerment, and actionable steps to avoid common pitfalls at the mechanic. Engaging, eye-opening, and practical—it's essential listening for anyone who owns a car.

Transcript

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[Show Host (Possibly Birch)]

The Birch show the reporter we had, it was Wendy Saltzman from CBS Atlanta who was in here yesterday and she told us about this report that they were going to air last night where they hid these tiny little cameras in cars and the cars were healthy, fine and took them into different garages and mechanics and you know, like quick oil change places and said can you take a look at this and tell me what it needs?

[Co-Host or Commentator]

Well, actually it wasn't. She was going in, they said we just need an oil change and they wanted to see what the mechanic was going to come back with. Yeah, because the car one didn't need an oil change and didn't need anything and they wanted to see what the mechanics were going to come back with and what they're going to try to sell them and whether you can trust your mechanic or not.

[Show Host (Possibly Birch)]

We have to pick up Joe on the voice disguiser. Joe is a mechanic and before we play this audio, I haven't heard the audio yet. Josh has heard the CBS Atlanta audio from last night and says it's pretty interesting and a little bit disturbing if you have to take your car in for work. Joe is a mechanic. Hey, Joe.

[Joe the Mechanic]

Hey, how's it going? Burcho.

[Caller Davis]

Good morning.

[Show Host (Possibly Birch)]

Good, you're on the voice disguiser.

[Joe the Mechanic]

Okay, good. I just had a comment. I work for a well known mechanic shop and our owner says there's always three things wrong with a car whether there is or not. You just have to find it and sell it.

[Co-Host or Commentator]

Really?

[Caller or Commentator]

Always three things. So what's the most typical three things that you would say?

[Show Host (Possibly Birch)]

What's an easy one?

[Joe the Mechanic]

An easy one is windshield wipers, brakes, coolant, flush.

[Show Host (Possibly Birch)]

So you will even if somebody's wipers are perfectly fine or could just be made good with just being wiped off, you'll say, well, you gotta replace your wipers because that's your boss's mandate.

[Joe the Mechanic]

Yeah, yeah. Even if they're fine.

[Weight Watchers Clinical Trial Voice]

Wow.

[Joe the Mechanic]

Brakes. Brakes, too. If you're getting four tires, they always tell you to try to sell brakes.

[Co-Host or Commentator]

Yeah. Because, I mean, we talked about this yesterday. Most people don't know even how their car works. They know that you put the key in the ignition and that's all you do. And so somebody said that my coolant needs flushing. I'll be like, oh, really? Okay. You know, sure.

[Show Host (Possibly Birch)]

Do you have.

[Co-Host or Commentator]

Charge me.

[Show Host (Possibly Birch)]

Do you have either something that you've done or something that you've witnessed? What would be the biggest discrepancy? Like somebody coming into the garage for a $40 service. Whatever. Whatever needs to be done. And they walked out spending thousands. Have you witnessed anything that significant?

[Joe the Mechanic]

Well, I've witnessed someone coming in for a 1999 oil change and leaving with about $800 worth of transmission service and radiator flushes, brakes.

[Caller or Commentator]

And that was all. Yeah, unneeded.

[Joe the Mechanic]

Yeah, unneeded.

[Co-Host or Commentator]

Wow, that's awesome.

[Joe the Mechanic]

See, the way the mechanics work is it doesn't show up because they said they get paid by the hour, but whatever mechanic sells the most service parts, they get bonuses.

[Caller or Commentator]

Do you not feel bad for doing that to somebody?

[Joe the Mechanic]

Yeah, yeah, yeah, yeah. I have to keep a job.

[Caller or Commentator]

If you don't do that, will you be fired?

[Joe the Mechanic]

Oh, yeah. If you don't put up numbers, you lose your job.

[Show Host (Possibly Birch)]

Wow. Thanks for the call, Joe.

[Co-Host or Commentator]

Wow. So you get a commission on the services you sell.

[Show Host (Possibly Birch)]

Hey, Emily. Welcome to the show.

[Caller Emily]

Yeah, I went to car mechanic on Lenox Road about a month and a half ago for a routine oil change. Was told that I needed to replace all four tires, which I had just replaced a month before. Was told I needed a complete brake system for $3,000, which had been done six months before. Was told I needed a coolant and radiator flush. And the kicker was I was told I needed to replace my front and back windshield wipers, which then I started to laugh at the guy because I

[Caller Susanna]

don't have back windshield wipers.

[Show Host (Possibly Birch)]

That's funny.

[Caller Emily]

And There was about 10 people in the waiting room, and I said to the guy, you know, you would have gotten any girl who walked in the door today with all that until you told her she needed back windshield wipers, and then you just lost the sale.

[Caller or Commentator]

So did you tell all the people in the waiting room?

[Caller Emily]

I said it in front of all them. One guy stood up and started clapping. For me.

[Show Host (Possibly Birch)]

That's awesome.

[Co-Host or Commentator]

Good for you.

[Show Host (Possibly Birch)]

Random applause is always good. So this is. These are some clips from CBS Atlanta last night. This is Wendy's report. So, Wendy, we'll just. I haven't heard these yet, so let's just play them in order. The first one is 52 Express Lube.

[Weight Watchers Testimonial]

CBS Atlanta News took this car to be inspected by our station mechanic at WT Stander. Then we rigged the car with three hidden cameras before we put it back on the road. We mounted one here in the front, one here underneath the bumper in back. The final one was hidden here in the hood up front. Our producers then took the car into 10 repair shops to get an oil change.

[Weight Watchers Narrator]

What's really necessary today?

[Weight Watchers Testimonial]

And we were upsold at five of the ten stores we visited. Everything is necessary at Express Lube. En ponce, we were sold an air filter, power steering flush and a coolant flush that our mechanic said we didn't need. And a rear differential service that Express Lube said was needed based on mileage. The differential is the set of gears that transfers the power from the transmission to the tires. The total bill was $275.

[Show Host (Possibly Birch)]

So actually, technically, I'm trying to save you as much money as I can.

[Caller Emma]

Wow.

[Show Host (Possibly Birch)]

They can upsell you to like 400 bucks and then chop $100 off it and make it seem like you're getting a great deal. Number 53.

[Weight Watchers Testimonial]

Our next stop, Express Lube and Dunwoody. They sold us a rear and front differential and a transfer case. Service fluids need to be changed down.

[Show Host (Possibly Birch)]

Okay. Drained and improved.

[Weight Watchers Testimonial]

They should have been able to inspect the rear differential fluid to see that it was clean. We had it changed at their Atlanta store the day before. And they never did some of the work they charged us for. Our cameras showed they never flushed the rear differential. All the technician did was fill it with more fluid until it overflowed. And in the front.

[Caller Alex]

It just looks dirty.

[Weight Watchers Testimonial]

Our hidden cameras and an inspection by our mechanic showed Express Lube never flushed it. They left dirty fluid in the front differential. Our total charge was $135.

[Co-Host or Commentator]

You know, it's funny. That just reminds me that Katie had an experience one time where she had gone to get service, and then when she went, she went to a separate place to get the next service. And they explained to her that the past service had not been done.

[Show Host (Possibly Birch)]

So, like, she went for an oil change.

[Co-Host or Commentator]

Yeah, things look much worse than they should based on the mileage you say you've put on these fluids. And so. Yeah, and I totally forgot about that

[Show Host (Possibly Birch)]

again, I gotta get.

[Caller Davis]

Hey, David Davis.

[Show Host (Possibly Birch)]

Yes, we're gonna. What's your name?

[Caller Davis]

Davis. D, A, V, I, S. Oh, Davis.

[Show Host (Possibly Birch)]

Hang on the line. Okay, don't hang up. Cause I want to get to your call. But we're gonna play a couple more clips, all right?

[Caller Davis]

All right.

[Show Host (Possibly Birch)]

I'm assuming you're a mechanic, right? All right, hold on. The jiffy lube indicator.

[Weight Watchers Testimonial]

The jiffy lube indicator. We were again sold a rear differential service as well as a transmission service and a radiator fluid.

[Caller Alex]

Exc.

[Weight Watchers Testimonial]

And our mechanic's advice, well, that's where it looks new.

[Caller Alex]

And then I'll say we don't need services.

[Weight Watchers Testimonial]

Remember, our fluid was clean and had already been serviced twice. And again, like express lube, they didn't do a flush like they said they would. They just added more fluid and charged us for work that was never done back at our mechanic. So this was an upsell.

[Caller or Commentator]

Yeah, it was upsell.

[Weight Watchers Testimonial]

The mechanic could have also inspected the coolant, which was flush the day before. But they upsold us on that service, too, for another $89.

[Show Host (Possibly Birch)]

This is not going well. No way for these guys would you even know going in. Like, I don't know what the difference is.

[Co-Host or Commentator]

I know. And that's why they're able to do it, is because nobody knows. I don't know my car. I don't know what it does. And so I think. I mean. And they take full advantage of knowing that everybody's ignorant, that they come in.

[Caller or Commentator]

I wonder, how do you protect yourself, you know, except for going to mechanic school yourself.

[Show Host (Possibly Birch)]

I remember. Or finding, like she suggested yesterday, you just find one person that you like.

[Co-Host or Commentator]

But how do you find them and not. And know without putting cameras on your own car and seeing what they're doing? You know, the.

[Show Host (Possibly Birch)]

I remember when I was a kid, like, my dad used to change his own oil. Like he was able to fix things. But I think what. What happened was one car service got less expensive, you know, Like, I think it doesn't cost as much to take.

[Co-Host or Commentator]

You're not thinking cars are more complicated

[Show Host (Possibly Birch)]

and cars now have computers and this and that. And I have clueless.

[Caller or Commentator]

Well, it seems to me like if you go to one of these chain, like chain stores, then you're having the problem. But there's no mom and pop clips on here. Like, if you go to a mom and pop mechanic, apparently they're doing the job.

That's what my dad does. He's always gone to the same mechanic he's known for, you know, 20, 30 years or whatever it is, and they're buddies, and they've known each other a long time, and that's who he trusts, and it's the only one he'll go to.

[Co-Host or Commentator]

Remember when we talked for everything. When we talked to Wendy yesterday and I asked about dealerships, you know, because part of their. Their investigation did not include, you know, brand dealerships where there are still reports of. That goes on. So I think it goes on. I think it's based on the people, not just the fact that if their mom and pop are chain, you know.

[Joe the Mechanic]

Right.

[Show Host (Possibly Birch)]

Let's play the last clip. This is from the Decatur Goodyear.

[Weight Watchers Testimonial]

Decatur Goodyear off Claremont was our most expensive stock with recommended repairs totaling more than $1,100.

[Caller Davis]

Oh, my gosh.

[Weight Watchers Narrator]

Nothing urgent that needs to be.

[Caller Alex]

I mean, all of this urgent again.

[Weight Watchers Testimonial]

We were recommended to do a front and rear differential service and a transmission flush and spark plugs.

[Show Host (Possibly Birch)]

Definitely start getting some of it done before you have a catastrophe.

[Weight Watchers Testimonial]

And when we returned to confirm we absolutely needed the repairs, Goodyear tacked on another recommendation. A brake fluid flush on top of the transmission flush.

[Caller or Commentator]

Transmission is the one that concerns me the most. I mean, dirty transmission fluid is supposed to be like a red fluid, and this is almost black.

[Show Host (Possibly Birch)]

Oh, okay.

[Caller or Commentator]

And brake fluid. Same way brake fluid's supposed to be clear, and it's almost black again.

[Weight Watchers Testimonial]

Our mechanic said it was completely unnecessary.

[Caller or Commentator]

There's absolutely nothing wrong with that.

[Weight Watchers Testimonial]

Okay, Fluid's clear.

[Caller or Commentator]

It is clear.

[Show Host (Possibly Birch)]

If I worked, by the way, at CBS Atlanta, I would make a lot of fun of Wendy for saying my fluids clear a lot like that could be ringtones and stuff.

[Caller or Commentator]

I can't wait till she approaches these people tonight.

[Show Host (Possibly Birch)]

Tonight.

[Caller or Commentator]

It's gonna be awesome.

[Co-Host or Commentator]

Yeah.

[Show Host (Possibly Birch)]

Hey, Alex, welcome to the show.

[Caller Alex]

Hey, thanks. I was just kind of listening to this, and it sounds a little ridiculous at what's going on. I know a guy that's actually been here in Georgia for years and just doesn't know how to get his stuff out there. He's. He kind of does advocate stuff like this. He does a membership fee kind of thing to where he keeps all your records for your cars. If you ever have an issue with your car, you call him up, tell him, hey, I got a knocking that's going on over here. He tells you a couple different reputable shops to take it to people that he knows, not these chain things that have blown up the way that they have just based on ripping people off. His company is called Repair Busters, and that's basically what he does. If you call him up, like I said, mentioning that you have the knock, you tell him what they quoted you at and he'll kind of tell you there's no way that that's an issue with your car because that doesn't have anything to do with that part.

[Show Host (Possibly Birch)]

So you said it's a membership thing or whatever. So you're paying him regardless. So it's not like he makes any money off of saying that it is or is not a problem.

[Caller Alex]

Correct. It's a one time yearly fee. And so he does that.

[Show Host (Possibly Birch)]

It's actually brilliant, isn't it?

[Caller Alex]

And his biggest thing is he just doesn't know how to get his name out there. He's got a MySpace page right now. I've tried to tell him about the Facebook and the Twitter and everything. And you know, he's very mechanically inclined. If he could work on cars for people all the time, he would. His biggest thing is he can't stand watching people get ripped off all the time.

[Co-Host or Commentator]

What's his MySpace, you know, site. What's his MySpace page?

[Caller Alex]

I think it's repair busters. Let's see if I can. Yeah. MySpace.com repairbusters all right, well, we're gonna

[Show Host (Possibly Birch)]

put you on hold too and just to confirm that information and we'll have Carl double check it and then that's something we could put up on our website because I think that would be. And you know what, like Jen said,

[Co-Host or Commentator]

I mean, you know, you feel lost and what do you do to protect yourself?

[Show Host (Possibly Birch)]

Hey, David, welcome to the show.

[Caller Davis]

How are you?

[Show Host (Possibly Birch)]

Or Davis. I'm sorry, this is Davis. How are you?

[Caller Davis]

Davis? Yes.

[Show Host (Possibly Birch)]

Davis the mechanic.

[Caller Davis]

Yes. This is ridiculous. These places that you already have on here, I mean, they're notorious for charging too much for things that you know aren't even right. I used to work for. One of the places that you actually spoke of is in a different state though. And I just had to leave and start my own business because it's just ridiculous.

[Co-Host or Commentator]

But most people don't know that.

[Caller Emma]

Yeah.

[Show Host (Possibly Birch)]

Do they encourage you? You said you used to work for them, so you're encouraged by your bosses to upsell and.

[Caller Alex]

Yes.

[Caller Davis]

And unfortunately it was actually on a bonus level to. Whereas if you sold so much in a month and you got an extra such amount of money and you know, yeah, the money looked good, but I mean, just sitting there taking people for their money.

[Caller or Commentator]

Yeah. So you're in sales if you work there, not in mechanics. You're there to sell people on stuff instead of fix their cars.

[Caller Davis]

Well, I started off in sales. But then I couldn't hang with sales because sitting there lying to the people, to their faces. Unfortunately, I don't have a poker face.

[Show Host (Possibly Birch)]

You know what? If a company is smart, they would advertise, like no bonuses or no commissions. Like when I buy electronics and computers and stuff, if there's a commission free, like, I just feel more like if the dude talking to me doesn't have anything invested in what, how much I spend, I just feel more comfortable with it.

[Caller or Commentator]

That was all my years with working with the Shane company for jewelry. Their salespeople earn on commission.

Right.

[Show Host (Possibly Birch)]

So you go in there and they don't care if you buy a hundred dollar diamond or a $10,000 diamond.

[Caller or Commentator]

Right.

[Show Host (Possibly Birch)]

Hey, Susanna, welcome to the show.

[Caller Susanna]

Hi. I was just trying to call in because I had a catalytic converter replaced once. And I think I paid around $600, which I think was overpriced. And then I went into a Honda dealership and then they tried saying after I had already got it replaced, tried saying that my total would be around

[Show Host (Possibly Birch)]

$11 to have the same thing replaced.

[Caller Susanna]

Yes. Well, no, I did not get it done, but they charged me for the thing that I just got it replaced like a few months ago.

[Caller or Commentator]

It just.

[Co-Host or Commentator]

To me. Yeah, it's a shame because I hate that mechanics are getting a commission based on services. So you're punished if you take care of your car. You know what I mean?

[Show Host (Possibly Birch)]

Yeah.

[Co-Host or Commentator]

Well, it's kind of very much like healthcare where, you know, you should be invested more in making sure your car runs well than, you know, letting it break down and make money off of it.

[Show Host (Possibly Birch)]

You know, I. I am excited to see her tonight. Go back to these guys.

[Co-Host or Commentator]

Oh my God.

[Caller or Commentator]

Confrontation and what they have to say for themselves on camera, you know, just ripping people off.

[Show Host (Possibly Birch)]

Hey, Emma, you'll be the last call.

[Caller Emma]

Okay.

[Show Host (Possibly Birch)]

How are you?

[Caller Emma]

That's fine.

[Show Host (Possibly Birch)]

What's going on?

[Caller Emma]

Well, I was calling in and let them know that as a female, they always try to get over you because they look at a female and go cha ching. Well, I've cha ching them back. And I found out that if you can go to the store, the auto parts store, get yourself a book about your car and start going up under the hood and finding out about your car. And that's what I started doing. And in doing so, I was able to help a lot of single mothers, they help keep their car up and running to know what kind of. For what kind of little knocks to listen for. So that way when they take it in and they're not sure if they can fix it themselves and take it in to get it done, then that way ripped off. And a lot of times they usually catch them because I caught one McKenna trying to pull that front that he had changed my timing belt. And he didn't. And I literally did not pull off until I'm like, excuse me, but my belt isn't changing. He was like shocked that I knew what the hell I was talking about.

[Show Host (Possibly Birch)]

Good for you. Did you just go in?

[Caller Susanna]

I pulled a good one on him. And I'm like, if you don't change it, guess what?

[Caller Emma]

That's for free. Cause I'm not paying for.

[Show Host (Possibly Birch)]

Did you go? Did you look? Was it a book that you bought? Or did you just go to the auto parts store and just start asking the guys who work there?

[Caller Emma]

Yeah, I went to the auto parts store. But I also knew exactly what was going on because my car was sounding funny. And I'm like, okay, it's not turning right. It's doing this little stop, drop, stop. And I said, okay, I need to look up under hood and see what was going on. And found out the belt was loose. And it was like, well, you need to get that change. And I asked the guys at the store first and he was like, yeah, you need to have that change. And I'm like, oh, I can't do that. That's a little heavy duty there. I'm taking down here. And they charged me for it. But then they didn't change the belt.

[Show Host (Possibly Birch)]

That's actually a good plan is to talk to the audio parts guys. Because they don't.

[Co-Host or Commentator]

Right?

[Caller or Commentator]

They don't out there fixing it. Yeah.

[Show Host (Possibly Birch)]

The Birch show.

[Weight Watchers Clinical Trial Voice]

So you're running out of closet space. The good news, you don't need to stop shopping. You just need to start selling with the RealReal. The RealReal is the world's largest and most trusted resource for authenticated luxury resale. Whether it's that mini bag that can't even fit your phone or those boots you never fully broke in, the RealReal handles everything from photography and copywriting to shipping and pricing. So you can just sit back, get paid, and make room for things that actually feel like you. And with 10,000 plus new arrivals every single day, from top designers like Prada, Celine, Louis Vuitton and Loewe offer up to 90% off retail. You're bound to find something perfectly on brand to fill that extra closet space with. Plus, this may only you can get an extra $200 to shop when you sell for the first time. Make room for what feels like you go to therealreal.com to start selling and get your extra $200 to keep [e-mail] that's therealrail.com terms apply.

[Weight Watchers Narrator]

This is the new Weight Watchers built for real life and real results no matter what mode you're in. Maddy went all in for her big day and lost 33 pounds. Emily lost 85 pounds and hit her goal while still living her life.

[Weight Watchers Testimonial]

Weight Watchers gave me the tools and I feel amazing.

[Weight Watchers Narrator]

Join the millions of members and lose weight with the number one doctor recommended weight loss program. Lose [e-mail] at six months, participants in

[Weight Watchers Clinical Trial Voice]

a clinical trial of Weight Watchers program lost an average of £12.