Podcast
The BHPH Morning Show
Hosted by Jim & Michelle Rhoads · EN
Join Jim and Michelle as they discuss the news of the day in the Buy Here Pay Here (Subprime Auto Finance) world. Decades of experience in the industry create a rich conversation about what matters most to dealers across the US. Aired live W & F #BHPH, #Subprime, #Auto
40episodes
Episodes
Newest firstAll episodes
White Hat Weds: "It's Also Where You Say It"
Mar 19, 202500:45:23Tap to summarizeWe've heard the expression "It's not only WHAT you say, but HOW you say it." What about WHERE you say it??? On this White Hat Wednesday episode of the BHPH Morning Show, we'll break down the importance of the setting when it comes earning and maintaining trust through the things we say. We'll explore things like consistency and transparency in our latest effort to infuse trust between buyers and sellers. And once again, AI offers valuable contributions on the topic. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Fri: Guest Steve Levine on "Counterpunch" Book Release
Mar 14, 202500:40:22Tap to summarizeAttorney Steve Levine returns Friday to discuss his new book "Counterpunch: Compliance Strategies for Car Dealers." Of course, we'll also ask this automotive and legal specialist what is the latest from Capitol Hill as it relates to our sector. Oh, and we'll be sure to ask for his 2 cents on our Wednesday episode and the language AI used in describing the BHPH industry. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Blog Post: What AI Is Telling Your BHPH Customers
Mar 12, 202500:50:53Tap to summarizeFor a blog post, we asked DeepSeek to offer up "10 tips for poor credit consumers to know to improve their experience when shopping for auto financing." Wait 'til you hear #6!!! Tune into this White Hat Wednesday as we read and react to all of the answers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Friday: This Week's Buy Here Pay Here Dealer Chatter Across Social Media
Mar 7, 202500:35:11Tap to summarizeIt's been an interesting first week of March! Join this Friday broadcast as we recap observations from across the industry of BHPH/LHPH, including reaction to some spirited conversations from the Facebook groups. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Weds: Ken Yang Joins to Announce the Launch of V8w (White Hat Way)
Mar 5, 202500:45:35Tap to summarizeAnnouncing free-to-everyone V8w! The 'W' is for White Hat Way. Virtual meetings in our V8+ track, but available to dealers everywhere. Ken Yang, among the first of our coaches to earn a White Hat certification, joins this White Hat Wednesday as we explain the format and where folks can find this new track of education around how the "good guys and good gals" do Buy Here Pay Here and Lease Here Pay Here. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Friday in BHPH: Lending Landscape, Feb Volume & March Forecast
Feb 28, 202500:31:08Tap to summarizeOn this Friday broadcast, we'll cover some of the industry chatter about the lending landscape - both first-hand and second-hand info. Then, we'll share what is known about February volume to date on this last day of the month. Plus, we'll offer the 2024 March vs February volume figures from V8 Dealer Groups as one means to project volume expectations for March. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →White Hat Weds: Pricing/Markup on Vehicle Service Contracts (Part 1)
Feb 26, 202500:49:29Tap to summarizeIn the comment section of this event, please locate the link to the Facebook post where we posed the question in BHPH Success on 2/25/25 about pricing a Vehicle Service Contract (VSC). Great feedback has prompted a few more questions. We'll open "Part 1" of this conversation tomorrow LIVE at 11 eastern. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Friday: Studying the "Banked" Ratio
Feb 21, 202500:22:43Tap to summarizeLet's go simple! In measuring BHPH and LHPH portfolio performance, we sometimes dive into some deep analysis. On this Friday episode, we'll zoom out and take a wide look at a number that is easy for everyone to pull together in minutes. We'll look at one simple ratio on a broad pool - big operations and small ones. Join in to see if you find this metric and comparison to be relevant. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →White Hat Wednesday: Bottling Trust
Feb 19, 202500:34:02Tap to summarizeHow do you sell and maintain trust with your customers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Weds: Kristin Acosta Joins to Share Their Highly Successful Approach to BHPH Collections
Feb 12, 202500:38:59Tap to summarizeKristin Acosta, GM at Sorensen Auto Plaza in Iowa, returns to break down their approach to (and extraordinary success in) collections. Kristin last joined the Morning Show on January 10th as we reviewed their static pool results across almost 3,000 sales. Their net charge-offs are VERY low! Now, she joins us to take viewers inside the philosophy they adopted years ago and explain how it translates into fewer repos and more paid off loans. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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