Podcast
The BHPH Morning Show
Hosted by Jim & Michelle Rhoads · EN
Join Jim and Michelle as they discuss the news of the day in the Buy Here Pay Here (Subprime Auto Finance) world. Decades of experience in the industry create a rich conversation about what matters most to dealers across the US. Aired live W & F #BHPH, #Subprime, #Auto
40episodes
Episodes
Newest firstAll episodes
What BHPH & LHPH Dealers Are Saying (Privately)
Mar 600:14:56Tap to summarizeWhat do Buy Here Pay Here dealers really share (and ask) when bound by confidentiality in a closed room? In this episode, we pull back the curtain on the private conversations happening inside dealer meetings and peer groups across the country. Using real scripts from recent discussions—voiced by actors to protect anonymity—we share the unfiltered perspectives dealers are exchanging about the technology shaping their businesses. Software platforms. New vendors entering the space. The tools that promise efficiency, automation, and better data. Frustrations are aired too, of course. Where are systems actually helping dealers run stronger portfolios? Where are they creating more work, more cost, or more confusion? And how are experienced operators quietly evaluating the growing wave of new technology being pitched to the industry? To keep the focus on the ideas—not the companies—names of vendors and platforms have been redacted. What remains are the raw viewpoints dealers are sharing with one another when they know the conversation is confidential. If you want to understand the real mood of the BHPH market right now, this is the kind of conversation that normally never leaves the room. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[FRI] Ivan Korotayev Joins With a FinTech Insider's Perspective on Subprime
Feb 2700:27:28Tap to summarizeTomorrow’s episode features Ivan Korotayev, Co-founder of DebExpert(.com) and a seasoned FinTech executive, for a direct conversation on the current state of subprime finance and what it means for Buy Here Pay Here dealers. We’ll examine three forces shaping the road ahead: The regulatory shift from federal oversight back toward the states—and what that means for compliance, capital flow, and operational risk. The latest developments in AI across financial services—and where the real opportunities (and noise) exist. The growing need to streamline and standardize BHPH data—why fragmented DMS reporting slows down lenders, investors, and dealers alike, and how cleaner data can improve valuations, liquidity, and long-term sustainability. This discussion is designed for operators who want clarity, not headlines. If you care about access to capital, smarter systems, and staying ahead of regulatory friction, this episode will give you a grounded perspective from someone building in the FinTech markets every day. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[FRI] In BHPH Delinquency, 30 Days Is a Lifetime! 📱
Feb 1300:32:27Tap to summarizeIn Buy Here Pay Here, time is not neutral — it’s expensive. Years ago, industry pioneer Ken Shilson famously said, “In BHPH, 30 days (past due) is a lifetime and 60 days is a charge-off.” That statement hits even harder in today’s environment of rising subprime delinquency and tightening capital markets. On this episode, we break down what national delinquency trends really mean for your lot — and why waiting too long to react may kill the bottom line. We’ll discuss how aging buckets silently erode margin, how collection fatigue compounds losses, and why early-stage engagement is your strongest defense against tomorrow’s bad debt. If your 15-day column is growing, your future charge-offs are already forming. This isn’t about panic — it’s about discipline. Because in BHPH, the clock is always ticking. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[FRI] Lunch Hour Check-In: What’s Cooking at White Hat Way
Feb 600:32:21Tap to summarizeIt’s lunchtime across the BHPH/LHPH landscape, so we’re making a sandwich and pulling up a chair. In this lunch hour version of the Morning Show, Jim and Michelle share a relaxed, real-time update on what’s cooking at White Hat Way—from the latest happenings with the V8 Dealer Groups, to the continued development of AI personas designed to provide trust-forward solutions and consumer advocacy. We’ll also look ahead to spring and summer conferences, conversations we’re excited to have in the room, and how coaching, technology, and human connection are starting to intersect in some meaningful (and honestly pretty exciting) ways. No script. Nothing to sell. Just a candid midday conversation about what we’re building, what we’re learning, and where things are headed next. Grab lunch. Join us live. Let’s check in. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[FRI] A Teamwork Story for All of Us - Business and Life 📱
Jan 3000:21:47Tap to summarizeIn today’s episode, we break down teamwork the way it actually works in the real world — not the fluffy HR version. We start with Simon Sinek’s powerful explanation of how the Navy SEALs evaluate team members. Spoiler alert: it’s not just about raw talent or individual performance. It’s about trust under pressure. Who do you want beside you when things go sideways? The SEALs figured out long ago that the best teams aren’t stacked with lone wolves — they’re built with people you can count on when the mission gets ugly. Then we put that idea on the field. We rewind a pivotal fourth-and-short touchdown late in this year's national championship game — the kind of play that looks heroic in the highlight reel but only works because eleven guys (and coaches) did their jobs well at exactly the right moment. The quarterback gets the glory, but the truth is simpler and tougher: without blocking, discipline, and trust, that play dies in the backfield. The takeaway for business is unavoidable. If your operation only works when you make the play, you don’t have a team — you have a dependency. Great businesses, like great teams, win because everyone understands their role, executes under pressure, and has each other’s backs. This episode is for leaders who care less about credit and more about winning the right way — together. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Final 2025 Scoreboard: How It Stacked Up Against 2024 for V8 Dealers
Jan 2300:32:15Tap to summarizeIn Friday’s Morning Show, we’re putting the final numbers on the board and taking a hard look at how 2025 actually compared to 2024 across our V8 Dealer Groups. No fluff, no guessing—just breaking down what the data says. We’ll compare sales, profits, charge-offs, cash flow and some deeper V8-specific performance metrics that reveal whether portfolio growth translated into any real gains. We’ll also talk about where dealers improved, where margins quietly eroded, and which indicators deserve more attention going into 2026. If you’re committed to improving cash flow, portfolio durability, and building a business that survives more than one economic cycle, this episode is your new-year temperature check. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →Fri: Reaction to "Pick 6" Conversation with LHPH Dealer Joe Powell (OK)
Jan 1600:19:28Tap to summarizeToday’s BHPH Morning Show is a Pick 6 reaction episode with longtime southwest Oklahoma dealer Joe Powell, who’s been running a Lease Here Pay Here–first operation since 2008—and hasn’t looked back. Joe walks through why LHPH became his model of choice, not as a loophole or gimmick, but as a simpler, cleaner structure that works better for both dealer and customer. From easier accounting and repos to giving customers a clear path to a zero balance and eventual ownership, Joe explains how LHPH fits his mindset: quicker, easier, simpler—without cutting corners. But the real anchor of this conversation is integrity. Joe doesn’t talk about it as a slogan; he talks about it as a business strategy that compounds over time. From how his staff views the work, to how vendors treat his accounts, to how customers understand expectations, Joe makes the case that doing the right thing—even when it costs you a deal—actually pays off in cash flow, stability, and sleep-at-night confidence. This episode also touches on: Why myths around LHPH “never owning the car” persist—and how Joe actively disproves them How integrity shapes underwriting, staffing, and customer outcomes Why growing slow beats selling fast in subprime auto finance Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[FRI] Reaction to "Pick 6" Q&A with Nik Dumin, BHPH Dealer and Shop Owner (PA)
Dec 1200:39:01Tap to summarizeToday’s episode is a reaction and breakdown of our pre-recorded "Pick 6" conversation with Pennsylvania dealer — and longtime White Hat Way friend — Nik Dumin of Tyrone Tire & Automotive / Tyrone Auto Credit. Nik’s journey from dealership tech to multi-location operator gives this conversation some real weight. He’s candid, funny, and wildly practical — a combo that’s pure gold for new and seasoned BHPH operators alike. A few standout lines you’ll hear us react to: “Don’t buy projects. Don’t buy rust.” Nik admits his tech brain wants to fix everything, but the truth is simple: fast turns beat fantasies. “Every account is a conversation.” That’s his philosophy on late pays and repos — empathy with boundaries. We’ll explore themes like: How sticking to familiar vehicle models boosts warranty speed, recon flow, and cash velocity. The moment he realized rebuilds were slowing down turn time and holding back growth. Why adding a standalone sales location changed his volume overnight. Recon bottlenecks, staffing realities, and Nik’s “look in the mirror” moment. His balanced, human approach to collections — including structured conversations, income reviews, and buy-in from the customer. If you’re a dealer wanting clearer thinking, cleaner processes, or a reminder that you’re not the only one fighting the recon bottleneck monster… today’s episode is your jam. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[Weds] White Hat Value: Why Trust-Driven Dealers Will Be Worth More Tomorrow
Dec 1000:42:46Tap to summarizeIn this White Hat Wednesday episode we explore a powerful — but underutilized — lever in BHPH value creation: trust, transparency, and long-term stewardship. We’ll make the case that “white hat” dealerships — those built around clear ethics, customer-first practices, consistent follow-through, and community-mindedness — are not just morally sound, but strategically superior. Using examples from banking, retail, and brand-driven businesses, we’ll show how these trust-based practices translate into loyalty, stability, lower risk, and eventually — greater enterprise value. Viewers will come away believing that the same value drivers that reward trusted brands in other industries can one day be measured and confirmed to increase market value in BHPH stores too. And those paying attention now might just get there first! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
Transcribe →[WEDS] The Flexibility Advantage in BHPH: Win & Keep More Customers 📱
Dec 300:57:22Tap to summarizeIn today’s White Hat Wednesday, we unpack *The Flexibility Advantage in BHPH: How to Win and Keep More Customers.* In a market where every lead counts and every relationship has a long tail, flexibility is an under-utilized opportunity. We’ll break down how adaptable thinking at four key stages—lead qualifying, negotiation, underwriting, and collections/account management—can dramatically improve both customer experience and portfolio performance. This episode looks at why rigid processes drive good customers away, how smart discretion creates trust deposits you can actually measure, and where teams overlook easy wins simply because “that’s how we’ve always done it.” From giving shoppers room to breathe at the first touch, to negotiating with clarity instead of defensiveness, to underwriting through a long-minded lens, to managing accounts with both firmness and humanity, we’ll show how flexibility becomes the dealer’s signature calling card. If your store feels stuck in default settings, this is the episode that’ll help you bend in the right places—and grow because of it. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more! We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.
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