Loading summary
Nancy
Foreign.
Jeff
Hey, we want to welcome everybody to another edition of the Collage podcast. So we're glad to have you here. We're just going to get straight into it today. Is that all right?
Host
Sure.
Jeff
Okay. So we got Nancy here today. It doesn't matter when this. We are doing this, but it happens to be during Holy Week here in our area. So it doesn't matter when you're listening to it. We're not even going to discuss that topic, per se.
Nancy
Okay.
Jeff
Okay. So what we are going to do is I'm going to ask Nancy to talk to us about her weekend.
Nancy
Okay.
Jeff
Okay. And we are going to discuss not what she did on Saturday and Sunday, but I want you all out there to hear a story, and then you are going to discern for yourself out there, because this is an interesting story that shows the complexities of the world that we get to deal with every day. Okay. And so for us, Nancy, I'm gonna. There is a person that we would refer to. We have initials that we would say yr. Okay. So we have a person that we call yr. We won't even go into why we call her that because it is a person we have known. And the only reason I say we're not going to go into that, because I don't want her name out there. Nothing against her name. I just don't want somebody to be able to go, ah, that's the person they're talking about.
Host
Yeah.
Jeff
Okay, so give us a little back feel, Nance. Nancy doesn't know we were going to discuss this.
Host
I did not know that.
Jeff
Did not.
Host
I'm glad there's a box of Kleenex in front of me.
Jeff
Agreed. Because it's still a very sensitive.
Host
Yes.
Jeff
Wound.
Host
Yes.
Jeff
Okay. And so we're going to say that. And it's also a very sensitive moment of joy as well. There's some good in this. So tell us a little bit, Nancy, about. Give me the backstory. Ish. Of about yr.
Nancy
Okay.
Host
So I met her last, probably May. Ish.
Jeff
Was it really?
Host
It really has been that long?
Jeff
Yeah, it's been almost a year.
Host
It has, yeah.
Jeff
What in the world?
Host
I met her at the well, and she was brand new to town. And you actually pointed her out to me and said, she's new. She would be a good one to talk to, to just get to know. I had been coming to the well pretty. Pretty regularly at that point and was trying to really just get to know them and have them get to know me. The people that. That come here more On a personal level than just Nancy from the city, which I think was how I was known at that point.
Jeff
But wasn't that a Backstreet Boy song?
Host
I think so. If it wasn't, it should be. So met her and found out that she had just come here from the Austin area and that she had a good bit of mental illness. Just from talking to her. It was difficult to have a conversation with her that didn't erupt into
Nancy
just
Host
some sort of like she's just angry a lot. Angry a lot. Or she was very happy. She was either laughing or really mad. So that was. That was sort of her. Her thing. So anyway, had just started having different conversations with her. And a couple of months go by through the. Through that time, I found out that her mom. Mom and dad live in Waco, which is just about 30 miles north of here, and that she was one of seven children, I believe six or seven children, the only daughter. And that she had been on the streets for a while, many years on the street. So she came to temple. Her mom said she walked here. I think that it was probably more along the lines of coming to temple for mental health treatment and just sort of landing here from that. That's something that is not unusual. So anyway, was trying to just sort of get to know her. And it's. I guess it was maybe mid summer. I remember it being really, really hot. I was out in the morning walking around my church. I live across the street from my church and I walk in the mornings or did at that point. And I saw her sleeping on the porch at my church. And it was like 5, 30, 6 o' clock at that point. And I said, hey, what are you. What you doing? And she said, there are women in here that are praying and I'm just really afraid for them. I wanted to see what I could do if they needed anything or if I could get them some clothes, you know, it was just sort of that kind of weird, typical interaction with her. And I said, well, have you had anything to eat? Do you want to have some breakfast? And long story short, she came in, had breakfast, took a shower. My house. Yes, into my house. And then she. I had to go to work. And so she was hanging out on the porch on my porch swing all day. I was watching her on my ring camera. And she ended up staying there for a few days in my. She shed out back. And just through the course of that, getting to know her a little bit more, being able to have conversations with her, had her in for dinner, you know, just Getting to know her more, more closely and then had to tell her, you know, we need to. We need to get you to a hotel or to some other place. You can't continue to stay here. The neighbors would get upset and
Nancy
she
Host
got upset and ran at that point. And that was a jarring day. I was pretty worried about her. But I realized that at that point that there was only so much I was going to be able to do with her, that she was really going to have to make her own decisions. And I. I was just going to try to have to work with her mom or something to help her get situated somewhere. So started talking about potentially putting her out at the farm and introduced that topic to her. When I was able to find her several days later, it might have even been more than that, maybe a week. And she was not interested in getting into my car to go to the farm. She has an aversion to that. So tried many, many times to get her to go to the farm. She ended up in mental health treatment over the months. I think in November was when she went. She was put into the hospital. She was having a really hard time. And of course her mom called me to go check on her in the emergency room and then at the hospital when she was, when she was admitted. And the whole time I'm just thinking, you know, you're 30 miles away, you know, why don't you do. Why don't you get more engaged in this child that is here?
Jeff
And just for point of reference, so people out there. She was in the hospital at that time because I remember. Why was she in the emergency room?
Host
She was complaining about stomach pain.
Jeff
That's right. Because why.
Host
She said that she was giving birth to the soul of her son and that it was very painful for her and that she. She named him. It was a biblical name. And I can't remember. Uriah. Uriah. Uriah was his name, which I thought was a really interesting choice, but we won't go down that road. But yes, she was giving birth to the soul of her son and it was incredibly painful.
Jeff
And let's just put it like. So we would just put this sentence out there for people to know. The son. She had lost a son.
Host
Yes.
Jeff
So,
Host
yeah, And I think it's probably safe to say that it was through abortion. She has had several over the years, according to what I've been told. And those were all very painful for her emotionally and some physically trying times as well. So anyway, keep rocking through the winter time and encouraging her to go through. Go to the warming shelter, when it was open, she would not go. Put her in the hotel a lot right here by Feed My Sheep. My son, who's a police officer, was also trying to help me get her to the farm. Encouraging her, you know, telling her, you gotta go.
Jeff
And just for everybody out. The farm is Elizabeth's farm.
Host
It's an initiative of Feed My Sheep and. And we're currently developing it for women like her.
Jeff
Exactly. Okay. So it is housing. So when we go into the farm, we're not just. You're not saying I'm putting her in the farm. It is housing for women such as wire that are in difficult, difficult situations.
Host
Yes.
Jeff
It's what it's made for.
Host
Right.
Jeff
Okay.
Host
Right.
Jeff
There you go. Sorry.
Host
No, that's okay. So again, she just was not having it. She just did not want to go. Well, long about, I guess it would be late December, early January. Jeff had an opportunity to potentially invest in a home that we felt could be a good option for her. Right near Feed My Sheep that was ultimately going to be built out for group housing. So then the thought was, okay, if we can just keep her safe, as safe as we can and alive long enough, that will be a good option for her. It's within walking distance of Feed My Sheep. It would have a house manager there that could help her with her medication or taking showers or, you know, whatever it is that she needed. She would have someone there to help her while also having the autonomy in her own space. So really hoping that that was going to pan out. That did not. So then Jeff had the awesome idea of checking into a vacancy at the Ramona Courtyard, which is an apartment place again, right down the street from Feed My Sheep. And because they recently had an opening, so I reached out to the owner, and he was on board and was willing to work with us and had a place available for her. So went over to the hotel where she was staying on Thursday and introduced the topic to her of the apartment. Took her over there physically to see it, and she was in a really, really bad frame of mind, just crying constantly and not really understanding what was going on or that it was her place. She was really worried about me not being able to find my car, and she was concerned that I needed a nap and something to eat.
Jeff
She wasn't off on that one, not
Host
completely, and so didn't want to stay there that day. So we went back to the hotel and I called. I texted her mom and said, I really feel like I'm going to need your help with this. It's not registering with her that this is her apartment. Is there any way you can come and help me convince her to go because she wants to stay at the hotel.
Jeff
Yeah. And that so at this point logical, good decision. Correct.
Host
I thought so, yeah.
Jeff
Okay, great. I mean everybody out there listening. So just for point of reference, that's a no brainer. Her parents are 25 miles away. This is an apartment that this young lady. And for point of reference, yr is how old?
Host
38.
Jeff
38. 38 year old. And she is outside on the street.
Host
Yes.
Jeff
Okay, so call Mother again. 30 miles away. Mother and father and father. And father. Okay, so there we go. Logical, good decision because she's not clicking in her head that I can go in this place. This is where I could live and be safe.
Host
Right.
Jeff
Okay, so we call mom. We're going to take up again.
Host
Yes. So that was on Thursday and she said I can be there Saturday morning and we can see what we can do to help you. And I was really, really excited about that. I was almost too excited. Jeff said Nancy need to be prepared for that not to work out and absolutely right in warning me about that. And so I tried to manage my expectations as much as I could but still really excited about it because not only did I was I excited that they were going to come but I had a vision in my mind of reuniting of this, these parents and their daughter and it being this beautiful experience of falling into each other's arms and oh, we missed you and we want you to come home because I've actually texted options about that with them and I personally feel like it's since she stayed in my. She shed in the backyard and did great in it and it's fully air conditioned and it was very comfortable for her. Just so y' all know, it's not just some kind of, you know, tool shed in the backyard. If they had something like that at her parents house, I think she would do great. Like she would live in the backyard and in her own place and have autonomy and still they could watch over her and it would just be, you know, in my mind this perfect, beautiful solution.
Jeff
And ready. Would not disagree. Could not disagree. She could function like that.
Host
Yes.
Jeff
She could make it at the farm. Both of us would agree. 100.
Host
Absolutely.
Jeff
She won't get into a car. Why do you think she has fear of getting into a car?
Host
Trauma.
Jeff
Trauma.
Host
I feel like someone has bad, bad.
Jeff
We know, okay. We know some of her past traumatic situations now. She will not get in a car because she Is afraid what happens when you get in a car.
Host
Yes.
Jeff
Period. Just leave it at that.
Host
Yeah.
Jeff
Okay. The reason we can't get her to even see if she wants to go live at the farm because it's about three miles away. She tried to walk there once. Remember that? She tried to walk there once, unbeknownst to us.
Host
Yeah.
Jeff
We did not know this. She did not articulate this. But she tried to walk to the farm out in the country. She doesn't know where it is.
Host
Yeah.
Jeff
And she was going to walk out there because she wanted to see it. She got lost and wandered all around. Eventually made her way back to feed my sheep. But so, okay, enough of that. So we're now got mom and dad coming. Got this beautiful reunion. This is Prodigal Son 101.
Host
Yes.
Jeff
Okay, so like mom or this not prodigal because it's a dad in that story and a son. But they're going to see each other. Yes, they're. And so for everybody out there. Okay. You had been in communication with this mother via text. Okay. A long time.
Host
Yeah. From the beginning.
Jeff
Okay. Would you probably put her in as far as best you can tell on anybody mentally? Pretty well. It wasn't like we thought, whoa, we're not necessarily dealing with somebody mentally ill. Not angry. It was a pretty rational, decent human being. We're going, okay, life's choices and they're separated, but they're this close. Okay, great. This may be the moment. So they're going to come and they're going to embrace and they're going to have this great deal and maybe she's going to live in this apartment for a little bit, but then she's going to go back home and be with her family.
Host
Yes.
Jeff
Okay, agreed. Everybody out there listening. Okay. You'd go, well, yeah, that's a no brainer. Oh my gosh, this is going to be great. Okay, so Saturday, tell me about the day of Saturday. So then I want. Because this is. We're giving everybody not just. But so tell me the whole day of Nancy on Saturday. Saturday morning. How does it start?
Host
So we had volunteers at the farm.
Jeff
That's right.
Host
Yeah. And so it was really sort of a mad dash to get everything ready that morning. I've got a brand new puppy. So kind of juggling her and figuring that out at the same time. But there was a lot of. There was a lot of activity. We had. It was a group of mostly young people at the farm, so getting them started on the project. And thankfully you were there to manage the work part, but then having to sort of stop in the middle of that and come to town. They. They arrived at the farm at 9 and the meeting with her parents was at 10:30.
Jeff
That's right.
Host
So I stopped and came to town. I'm sort of midway through that.
Jeff
So now we are at the meeting.
Host
Yes. So the hotel. And just to have a little bit of context too with yr, she has not. Had not been eating.
Jeff
I agree.
Host
So she's lost a lot of weight.
Jeff
She's very ill right now.
Host
Think that she weighs 90 pounds soaking wet. She's not well mentally. She cries all the time. She has not bathed or showered in months. I would say.
Jeff
I'd agree.
Host
She used to wear dresses and she loved to, to dress up in, in, in cute shoes and stuff and change
Jeff
how many times in the course. At least five of outfits, matching outfits that she would have changed clothes all the time.
Host
Yeah, always had, but is not, not doing that. She's wearing men's clothes, toboggan, gloves. Like every part of her body is covered, which indicates to me that she has been severely abused.
Jeff
Something else has occurred recently.
Host
Yes, yes. So that's what they are. That is the. Just to give you an image of her. Okay. So that morning they arrive and we walk into the hotel and knock on her door and she's. She's up and dressed. I had gone in and told her that they were. Reminded her that they were coming about 15 minutes before they got there. And so she was up and dressed and met us at the door. And as soon as she opened the door she saw her mom first and she started to cry. And then she looked at her dad and
Nancy
she just absolutely started bawling.
Host
And then
Nancy
when he saw her, he, He just sobbed with this. It was the deepest, most uncontrollable. Just ache for her. It was the most. It was the saddest thing I've ever seen. And he just kept. He just, just held her and, and just wept and, and the mom just sort of stood next to them and, and looked at me and kind of shrugged her shoulders and I was like, oh yeah, what do you even. How do you even. What can you say about that?
Host
You know, it was like he was.
Nancy
He had. That was the first time that he had seen her in years. And, and it was just. It was overwhelming for him. And then the mom, as soon as they had stopped the. As soon as they had stopped embracing each other and crying, the mom said look at me. And she just kept, you know, look at me.
Host
What is Wrong with you.
Jeff
To the daughter.
Host
To the daughter. What is wrong with you? Why are you crying? Your dad is not dead. I am not dead. You're not dead. Stop it. Stop crying. You are fine.
Nancy
And then every time she try to
Host
look away, she would say, no, look at me. Look at me. Look at me. You are fine.
Nancy
There is nothing wrong with you.
Host
Stop it. Nancy's here to help you. And you. You need to listen to her. And we're going to go to this
Nancy
apartment, get your stuff. Is this all you have?
Host
And, you know, it's just.
Nancy
I thought. I thought it would be. I thought she would have love, and I thought she would just look at her and see how hurt she is and how much pain she's in and that she's been traumatized. And I've even told her, like, this isn't the same girl. This isn't the same one. Like something bad has happened to her.
Jeff
Agreed.
Nancy
So why would.
Host
Why would you.
Nancy
Why would you not. I mean, as her daughter, why would you not just scoop her up in your arms and just say, I'm so sorry that this happened to you. You should cry. It's okay to cry. It's okay to cry. But she didn't. I mean, it was like, stop it. You can't. There's nothing wrong with you. Get him. Get your stuff. We're going. And I just felt so bad for her. And I felt like I. I brought these people into this situation and I shouldn't have. And I didn't know. I didn't know that that's what. That they were. That that's what would happen and that that's what she would do. And I just wanted to scoop her up into my arms and hug her and tell her that I'm so sorry. I was so sorry. But then we got in the car and we went to the new apartment and she stayed there. And so then I think, well, maybe. Maybe that was. Maybe that was worth it. But I don't know. I mean, it was just. It was. It was awful. It was just awful. It was awful. And I. I'm thankful that she's there. But at what cost? They stayed for maybe 15 minutes after we got her in there.
Jeff
And
Nancy
yr just said, I'm tired and I just want to go to sleep. And I just said, I don't blame you, baby. I would, too. I would too. It was bad,
Jeff
All of this, If nothing else, if people out there. So ready. This is such a complicated world that we are trying to navigate in. So in one sentence, you can say, and rightfully 100%. I would think anybody out there would listen this story. A young lady living on the street for the. We're almost at a year. Golly, that you'd go, we won't even say, I'm not going to embarrass. So, like these many and most of the nights in the hotel room came out of Nancy's pocket. Okay. She paid for it. It's not like they just magically happen. She paid. So all of this, she interacted with the mother for this long term. She tried and tried. We've tried. Like, tried much. Yeah, much. And we have this moment. And so this, this. You got this. You're going, okay, she is in a room that has a door that locks. She's safe. Nobody can get at her. If she's in that room and it locks. And she's got a shower and she's got a bed. She's in a safe bed. Good place. And you go, golly, that's good. And it is. And then you look, you go, oh my gosh, look at all that Nancy did for this person. And then here in this world where it gets complicated and where people out there should hear, you could hear this story and could see words like, tell me what your success rate is.
Nancy
Yeah.
Jeff
What the heck does that mean? Like, nothing bad. Oh, okay. Wire is housed. That's a success. We now get affirmation of something we knew because we've said this from the get go on the population here. We think the thing that we are really addressing here is lack of community and belonging and. What's the next sentence? Catastrophic. Loss of family and belonging.
Host
Yes,
Jeff
devastating. Yeah, devastating. Like when you see this and you go, well, yeah, and then you even said, it's good, but at what cost?
Nancy
I went back on Sunday to check on her to make sure that she was in there and she's cried and. And she said, thank you, Nancy. And I said, baby, I love you. That's really what I was hoping that her mom would say. And I do, I really do love her. That's success, right?
Jeff
Agreed.
Nancy
I don't know how long she'll stay. I don't know if it will ultimately calm her fears and make her stop crying. But. Success, I would hope, would be for her to know that she's loved.
Jeff
Yeah. And then I would ask this, the final question here, because we're going to leave. This one must end. Everybody listening out there. You have to end at a place of confusion.
Nancy
Yeah.
Jeff
This is not some child storybook that we deal with. Every day here that you can wrap up nicely in a bow.
Nancy
Right.
Jeff
It should leave us confused. But I'm going to ask you this, and this is with certainty. I would agree with you. What does success look like? Okay. And it comes to this sentence here and the action of this verb. Okay. Does yr. Does she know without a shadow of a doubt that she is loved by you? Does she know that to be true?
Nancy
I hope so.
Jeff
Yeah. She is not alone.
Host
Yeah.
Jeff
Even though the ones that were tasked with taking care of her and watching over her no longer are able or whatever the word would be, no longer taking that responsibility. She is not alone. She matters
Host
a lot.
Jeff
A lot. And in it. So for all of you out there who thinks it's all this simple. Did we solve all of YR's problems by putting a roof over her head?
Nancy
No.
Jeff
No. Solved one. Okay. She has a. I will say this, and this may not matter to anybody out there because most everybody else would not be able to understand. At least we can solve this one thing. She has roof overhead. So when it rains, she's dry. She has an air conditioner, so when it's hot, she's not cold. She has a door that locks. So when them bad dudes come to try to get her again, they can't get in there. And they will. They'll try. Because we live in a really bad world. Really bad world. But out of this is for all of you out there. So ready to see, like, it is such a complicated world. The thing that we have been praying for for yr, the thing we've been praying for her since last May. We just got to get her in a place where she's safe.
Nancy
Yeah.
Jeff
And we did. And now we realized the prayer was so much bigger and so out of it. Not to brag on Nancy or whatever, any of y' all out there. So for all you want to know what's going on and all of this stuff is Nancy opened up her heart and allowed yr to move inside of that place.
Host
Yeah.
Jeff
That was the first place she moved into. And I would say that was the biggest move of all of them. Want to change this community? I don't know. I mean, there's all these this and that and this and that and this and that we could do. It's that it is truly loving people. So out of that, I hope you take away this and you leave this and to go. Dang. That ain't the ending I was hoping would have come. Or, wow, that was a great ending. Either way, it's going to end abruptly and we're going to leave and you're going to go, what in the world? Okay, what in the world? And we're going to take it up again. But I want you to ponder and to be a bit confused and to go, wow, huh? Was it a good story we just shared with you or was it a bad story? Was it a happy story? Was it a sad story? Okay. Was it all of the above? Okay. Who can you relate to the most in this story?
Nancy
Yeah.
Jeff
Okay. And so you look at that. So I hope you would see today we want you to see all of this. We can get lost in so many different things. Everything we do here comes down to one point, is that individual people matter. Individual people need to know that they have worth, they have dignity, and they have a place that they can belong. So out there. I hope we end this one slightly confused. I hope you sit there and are going, I don't understand what in the world that was about. Maybe. So we're going to take it up again. But today we're going to leave it at that for you to ponder. And for all of you out there, you can say an extra prayer for yr, please.
Nancy
And her daddy and her dad and
Jeff
her mom who's hurting bad.
Nancy
Yeah.
Jeff
And her mom who's angry.
Nancy
Yeah.
Jeff
That is that. And so I hope you all have a great day and we will take this topic up again of the confusing nature of helping. Sa.
Host: Feed My Sheep
Guests: Jeff, Nancy
Date: April 3, 2026
This heartfelt episode, “When Helping Hurts Pt. 1,” dives deeply into the complexities, challenges, and emotional toll of helping vulnerable people in a community context. Through the story of “YR,” a mentally ill, unhoused woman, Nancy and Jeff explore what it truly means to help, the barriers and heartbreak along the way, and how “success” often looks very different from what outsiders expect. Listeners are invited into the messiness of real-life compassion and the uncertainty that comes with it.
“What is wrong with you? Why are you crying? Your dad is not dead. I am not dead. You are not dead. Stop it. Stop crying. You are fine.” (23:00–23:13)
“Tell me what your success rate is. What the heck does that mean?” (28:56)
“Success, I would hope, would be for her to know that she's loved.” (30:28)
“Does YR...know without a shadow of a doubt that she is loved by you?... She is not alone.” (31:50)
“You have to end at a place of confusion...This is not some child storybook that we deal with.” (31:08–31:19) “Was it a good story...or was it a bad story?...Who can you relate to the most in this story?” (34:30–35:38)
The episode is candid, emotionally raw, and compassionate, marked by both hope and frustration. Nancy and Jeff are honest about their limitations, their heart for the people they serve, and the ambiguity that often marks community work with traumatized individuals. They invite listeners to abandon easy answers, urging reflection and empathy rather than judgment.
Through YR’s painful journey, Nancy and Jeff expose the complex layers of need, love, suffering, and hope faced by those who help—and those who need help. Rather than wrapping up with a tidy ending, the episode concludes with a challenge: to recognize that real help is often confusing and incomplete, but the act of loving another person and giving them dignity can be profound, even if imperfect. Listeners are left reflecting on the worth of each individual and the messy beauty of human compassion.
“Everything we do here comes down to one point: is that individual people matter.”
— Jeff (35:38)