Podcast
The Digital Leader Show
Hosted by Institute for RPA & AI · EN
Each week, we’ll explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.
11episodes
Episodes
Newest firstAll episodes
IBM’s AI Bet: Rebuilding Software Development with IBM Bob
May 700:39:22Tap to summarizeOn this episode of The Digital Leader Show we are discussing IBM’s entirely new AI-first development environment, IBM Bob…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. About the speakers: This episode’s guest is Neel Sundaresan, General Manager of Automation and AI at IBM. Neel has previously served as the Sr. Director & Head of eBay Data Labs and as the VP of Engineering & AI at Microsoft. Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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The Age-Gated Internet & Digital Rights
Jan 2200:49:29Tap to summarizeOn this episode of The Digital Leader Show we are discussing the age-gated internet & digital rights..PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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2025 Review and Top 5 AI, Automation & Transformation Predictions for 2026 📱
Dec 1800:58:29Tap to summarizeOn this episode of The Digital Leader Show we are discussing the year in review & predictions for 2026..PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Evan Kirstel is a thought leader and top technology influencer - from Enterprise IT to AI, UCaaS, CPaaS, Cybersecurity, 5G, and Digital Health, his expertise spans the tech landscape. Evan brings unparalleled insights into the Future of Work, Unified Communications, Collaboration, and Customer Experience , producing impactful narratives that resonate with key decision-makers worldwide. Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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2025 Review and Top 5 AI, Automation & Transformation Predictions for 2026
Dec 1800:54:15Tap to summarizeOn this episode of The Digital Leader Show we are discussing the year in review & predictions for 2026..PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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The Art of Stakeholder Whispering
Dec 400:47:31Tap to summarizeOn this episode of The Digital Leader Show we are discussing the art of stakeholder whispering…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Bill Shander, author of “Stakeholder Whispering”, has 30 years of experience in information design, data storytelling and data visualization. Bill is the founder of Beehive Media and has worked with a variety of organizations from government agencies and international institutions to Fortune 500 companies and nonprofits, on interactive and static projects that deliver compelling messages and inspire action. Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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The Art of Stakeholder Whispering 📱
Dec 400:52:25Tap to summarizeOn this episode of The Digital Leader Show we are discussing the art of stakeholder whispering…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Bill Shander, author of “Stakeholder Whispering”, has 30 years of experience in information design, data storytelling and data visualization. Bill is the founder of Beehive Media and has worked with a variety of organizations from government agencies and international institutions to Fortune 500 companies and nonprofits, on interactive and static projects that deliver compelling messages and inspire action. Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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Requiring Call Centers to Stay in America & Limit AI?
Nov 1300:44:59Tap to summarizeOn this episode of The Digital Leader Show we are discussing requiring call centers to stay in America & limiting AI…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live every other Wednesday at Noon ET/9am PT. About the Speakers: IRPA AI Analyst, Kieran Gilmurray, is an AI & Automation expert and a 7-time LinkedIn Top Voice. He has been awarded the distinction of "Best of LinkedIn Influencers - Artificial Intelligence and Marketing, 2024". Kieran Gilmurray is the author of the books “The A-Z of Organizational Digital Transformation” and “The A to Z of Generative AI: A Guide to Leveraging AI for Business”. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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AI & NAFTA - AI’s Impact on North American Trade
Oct 3000:48:03Tap to summarizeOn this episode of The Digital Leader Show we are discussing AI & NAFTA - the impact of AI on North American trade…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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Dialed In with AI - Vibe Customer Service & The New Rules of CX
Oct 2300:44:22Tap to summarizeOn this episode of The Digital Leader Show we are discussing vibe customer service & the new rules of CX…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: This week’s guest, Brian Peterson, is co-founder and Chief Technology Officer at Dialpad, where he leads engineering and product innovation in AI-powered communication and unified customer experience. Prior to Dialpad, he was a Senior Software Engineer at Google working on Google Voice and also co-founded ÜberConference as VP of Product & Mobile Engineering. A graduate of the University of California, San Diego, Peterson blends deep technical expertise with strategic leadership to help shape the future of modern CX and hybrid work. Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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Does Trump’s New H-1B Visa Fee Spell the End of U.S. Offshoring?
Oct 900:40:41Tap to summarizeOn this episode of The Digital Leader Show we are discussing if Trump’s new H-1B Visa fee spells the end of U.S. offshoring…PLUS, headlines for digital leaders from the world of enterprise technology. About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT. About the speakers: Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation. Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.
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