On this episode of The Digital Leader Show we are discussing vibe customer service & the new rules of CX…PLUS, headlines for digital leaders from the world of enterprise technology.

About the Show: During each episode we explore some of the key issues defining our ongoing transformation into digital enterprises, including automation, AI & digital transformation. Join us for a unique, unfiltered discussion at the intersection of technology and business, helping you to become a better Digital Leader. We are live Wednesdays at Noon ET/9am PT.

About the speakers: This week’s guest, Brian Peterson, is co-founder and Chief Technology Officer at Dialpad, where he leads engineering and product innovation in AI-powered communication and unified customer experience. Prior to Dialpad, he was a Senior Software Engineer at Google working on Google Voice and also co-founded ÜberConference as VP of Product & Mobile Engineering. A graduate of the University of California, San Diego, Peterson blends deep technical expertise with strategic leadership to help shape the future of modern CX and hybrid work.

Chris Surdak is a Senior IRPA AI Advisor & Analyst and was formerly White House Chief Transformation officer, Automation & AI Practice Lead at EY & Executive Partner for Digital Transformation at Gartner. He’s an engineer, futurist, transformation executive and best-selling author, with over 30 years’ experience in technology development and deployment, digital transformation, blockchain, data and analytics and AI & intelligent automation.

Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.