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A
And I was like, dad, that was really hard. I was nervous. And he said, work harder and then you won't be. By the way, he was right. He said you did a great job. Da da da da. He like lifted me up and loved on me and celebrated me. But he's like, if you didn't like the way that you felt, work harder and then you won't feel like that.
B
Woo. What's up? This is John with the Dr. John DeLoney Show. I'm so grateful that you have joined us talking about your mental and emotional health, your families, your relationships, your workplace, whatever you got going on in your life, I'm here to sit with you and we're going to figure out what's the next right move. If you want to be on the show, go to john deloney.com, ask a s k and fill out the form and we'll go to Kelly and she will figure out what's the next right move for this show and hopefully she will get you on. All right. Today I invited my friend to be on this show, but that's kind of a hash umble brag. Will GA is one of the greatest men who's ever lived. And I don't say that lightly. Anyone who's ever been around him for more than 30 seconds is like, that's the greatest guy I've ever met in my whole life. I had an experience with Will backstage at a speaking event that changed my life forever. And then Will was the executive producer of this little TV show called the Bear, which is the raddest winning every awards show ever in the show the Bear. They wrap their show around his New York Times bestselling book, Unreasonable Hospitality. If you haven't read this book, stop right now, pause this and go buy this book. It will change how you parent, how you are married, how you show up to work, how you treat your neighbors. It's astounding how good it is, but it tracks his journ as a restaurateur, as somebody who's learning the restaurant business and takes over kind of a fledgling restaurant. Kelly, what's all the awards he's won? So he was the co owner of eleven Madison park and they are a three Michelin star restaurant which is, that's, I mean that's not Arby's Beyond.
A
Yeah.
B
He's also the James Beard Award winner which to the foodies that are listening, that's a very, very big deal. It's like an Oscar. Yeah, definitely. And like you said, he is the executive producer of the Bear and For those that have watched it, he's also in season three. Yes. And then, of course, they use the book. His fingerprints are over that entire, entire show, which is so amazing. The thing that Will was best known for originally, besides just being an amazing guy, and when you watch this show, you'll see it. And we get into some of his childhood stuff and some really heavy stuff he experienced throughout his childhood that I think it laid the groundwork for who he has become as a father, as a husband, and as a business owner. But he took a restaurant that was. Was good. It was good. It was fine. It was good. And they won Restaurant of the Planet twice. I think it was in London or in France, wherever they get together with the fancy food places, they won it twice. And it was based on this concept of radical hospitality, unreasonable hospitality. And if you want to know more about the book, you can check it out in the show notes, but please invite everyone you know, gather around and listen to this episode. It will change who you are from the inside out if you start applying these principles. Will is super open about his childhood, about his mom and his dad and some of his relationships, and he's just a national treasure. And again, it's one of my great honors in my life to call Will Gadara like, a close buddy. And I can't wait for you to check out this conversation. It will change your life. Stay tuned for my conversation with my good friend, Will Gara.
A
We focus so much on the major seasons in life that we can, like, blink our eyes and miss the micro seasons that separate them. And I think it's in the space between. Yep, it's some of the best stuff.
B
All of the stuff that's right.
A
And so we're living in a little Airbnb. We're on top of one another. We have five suitcases worth of stuff. I'm on the road half the time. I've never felt so connected to my kids and to my wife. And it's. It's like life giving.
B
Yeah.
A
I feel like, you know, when you're writing or just creating, if stuff in your house isn't filling you up, you eventually, like, the well runs dry.
B
Oh, yeah. I've fallen off that cliff a few times. You know what I mean?
A
And, like, for the last six months, I, like, would sit down to write or just go into, like, a brainstorming session with my team. And I wasn't like, yep, it felt hard, and it's never felt hard before, and now it feels easy again.
B
Yeah.
A
And that's the coolest Thing in the world.
B
But how do you all do. How do you do friendships, New friendships in an ecosystem where pretty much everyone only just wants something from you. That's been my hardest transition is I still got the same friends that I've had. We lived in the. In the dorm together and that. We made bad decisions together. And we all. Now we're all old. Right? You got those guys.
A
Yeah.
B
I find it incredibly challenging to make new friends. Either you start segmenting away with, like, everybody wants something from this whole table, so nobody, like. And that always. It feels weird. I remember leaving one. Leaving an event one night, and our kids were there, and everyone's kids were there. And my wife said everyone at that home had a PhD or a JD. That's not the real world. I remember saying that. And I'm being like, oh, yeah. Like. But I don't. I still don't know how to do well.
A
But so, okay. So here we were talking about, like, performative on either side of it. I think the same. I look at friendship as being the same in a way. So I have. Similar to your guys. I have, like, five, six, really, really good friends.
B
Oh, day one zeroes. Yeah, yeah, yeah, yeah.
A
From kindergarten through college.
B
That's it. Yeah.
A
And because I'm the guy that throws the party, they're all best friends with each other now. Like my best friend, this guy Andy, I went to kindergarten with, and my crew from college, they're all very, very close. They all live in New York. And there was a season where I saw other people becoming successful as I was becoming successful and watching them trade up friendships.
B
Yeah.
A
You know, where they weren't friends with their people anymore. And then they were, like, friends with the next most. And then again, and they, like, they didn't have any friends that they'd known for more than three or four years.
B
I think it's dangerous, man.
A
But. So that is definitely dangerous and whatever. Performative. But I found myself almost reacting to that and saying, I don't need any new friends. I have my friends. I don't need anyone else in my life.
B
Yeah.
A
And that was almost performative in the other direction. Performative is not the right word. I'm just.
B
No, it is because I have no things in common with those guys. Zero things other than our parents, lived in the same street when we were all born.
A
Shared history.
B
Nothing else. Right. And so, yeah, it is. For me, it's performative.
A
But as you grow, if the friendships around you don't evolve a little bit, not that you shed all of your Friends. Invariably, you do end up shedding some friends, but if you're not picking up new ones along the way, I just don't think you're limiting your ability to grow as much as I think we ought to be.
B
I think you're 1,000% right there.
A
But to your point, like, how do I figure out friendship in this season? I'm a little more guarded.
B
Yeah.
A
But I think, like, you know, one thing I think we've all stopped doing is trusting our guts.
B
Like, but everyone's told us our guts are wrong about health, about marriage, about love, about finance. You know what I mean?
A
Well, there's a book about everything. And so everyone tries to raise their children based on a book they've read or be a good husband based on a book they've read. And by the way, I'm not, like, anti reading or a terrible podcaster for gut. Right, But.
B
Yes, exactly.
A
But I think sometimes you just need to listen to your gut, knowing that it's gonna be wrong a good chunk of the time. But you can't let that question the extent to which you trust the feeling you have inside of you. And so, yeah, more guarded with friendships. But if I feel a connection to someone, do I want to pursue it?
B
Yes. Yes.
A
One of the things I do, obviously, I talk about hospitality all the time. I like to redefine that word often.
B
Okay.
A
Because I think the better you are at articulating an idea, the better you become at compelling those around you to embrace it.
B
Yes.
A
One of my favorite definitions of hospitality is to be creative and intentional in pursuit of relationships, and that's your customers. It's a business book, ultimately, the one that I wrote. It's the people that you work with. It's a leadership book, but I think it extends. That's not what the book is about, but to your life. Like, you need to pursue the people in that picture, but that doesn't mean you're not pursuing new relationships to see whether there are people out there that you're meant to know as you grow into the next version of yourself. And. And sometimes I've been like, oh, man, I have this feeling, like, this guy I just met, like, we're meant to be friends, and I pursue them. I'm like, oh, we're not.
B
I'm a Pope guy. He's a weed guy. No, like. Well, it's funny because the. The things I wrote down to talk about today was, I think, for me, and I tend to look everything through a emotional health or relationship lens. I think you wrote the Best parenting marriage book that I've read in the past decade. Probably it with unreasonable hospitality, and we'll get to kind of dig it, pull it apart. But I kept thinking as I worked through that, my gosh, dude, this is the best marriage book ever. Right? And it. But. But it's very. Not popular. And it's very, in a strange way, countercultural. And it's similar to how you describe the restaurant culture as what you were doing just didn't make a lot of sense on paper. Even though you could prove it on a spreadsheet. Even though I can prove it with morale. It just doesn't make sense because we don't do it that way.
A
Yeah.
B
It's not. The Arab people are breathing very similar. Like, I. There's some really heavy countercultural, like, overlap between that, your book and marriage. But I want to. I want to go back to a moment. So you don't know this. I don't think. I don't think I've ever told you this, but you specifically, in a single interaction, transformed how I do my work in a way that. So I'm a private guy. And I'm also shocking. I'm pretty introverted. Right. I run out of gas.
A
Yeah.
B
And so. But I do love being on stage. That's my favorite thing, is speaking on stage. This whole exchange is still odd just because I love having deep, private conversations. And the thought of someone ever recording me sends me into the fact that.
A
We'Re having this, like, intimate moment together. But it's not intimate.
B
Right? Right. The thing that I lived and died by at all these events. Right. So you've. You and I. You speak all over the place. Me too. And you end up on backstage with people just like, how am I here? Right. There's that guy over there, and there's Jalen over here. And, like, just. Those are just surreal moments we all have. Right. So the thing that kept me from not spooling off was the speaker scores I always went to. Okay, who won? Right. And there's always audience, like, surveys and things like that. That was always like, who won? Who's doing better? How's this person doing? How's this person doing? I need to get in my room and have this little bubble, Right?
A
Yeah.
B
So the night that we first met, there was a dinner, and it was me and you and Jade Simmons and Jocko.
A
Yeah.
B
And Dave Ramsey.
A
Yeah.
B
And we're having dinner, and by the time it's over, Jocko was full Jocko and Dave was full Dave. And Jade was like, her And I were both from Houston, so there's a little bit. But you came in, and the whole table lit up, and by the end, this is gonna shock. Jocko was reciting Shakespeare. It was this whole. It was a whole thing. So then we left. Right. And if you're gonna go in front of 3,000 people and tell them something they don't know about business, you have to have some sort of courage or ego, whatever you want to call it, you have to. I have to think I'm worth X dollars to tell you guys something.
A
Yeah.
B
So I come down the next morning, and this. The. The. It is Jade, followed by me, followed by you, then Jocko. And I get down there, and you're the first one down there. And I was like, what are you doing? You don't speak for, like, three hours. And I'll never forget you said, I'm here to watch you. I was like, what do you mean? And I was like, dude, I'm here to watch you. Like. And when I got off stage, you and Jade were the first people to greet me off stage, like, backstage. Big hug. I don't know you, man. We just had dinner. But I remember thinking, oh, that's how this. That's how this is. There is a grace and a giving and a hello and a no. We had a great dinner. It was different than just a regular dinner. Like, we laughed and told Shakespeare next to a navy seat. It was kind of fun. But you can lay around in your room and act dramatic for three hours, or you can go celebrate people. And, Will, since that day. Since that day, I remember thinking, that's how this is done, dude. It's over. And so everything. Every event I've done since then has been modeling. I want to make sure I'm the last guy that sees somebody about. I don't care how famous you are or how not famous you are, you're going to make sure I saw you, and I so grateful I get to be here with you. And I'll be the first person you could see when you get off backstage. Nobody in the audience sees this stuff, but that's. That's Will Gudera, so thank you for bringing that to my life. It was just this. It was just this lifting up. It was pretty amazing. So thank you for that, man.
A
And, you know, the. The added benefit is you're gonna learn a few things along the way.
B
Well, I was scared of it. I think I was scared about what was coming. Right.
A
By the way, the reason not to do it is Jade Simmons, you crushed that day.
B
But Jade Simmons goes ahead. You're like, oh, I'm gonna go home, right?
A
So, gosh, that was also, like, one of the first really big ones I did. I've done a ton of these talks since that one, but that was one of the first really big ones I did. And I go down there and I'm trying to, like, you know, pursue this craft because it's a craft like anything. You're hosting a podcast. This is a craft. You're a student of it. Now, anyone, anyone who does anything, if they're not a student of that thing the entire time they're doing it, they're never going to be as good as they ultimately could one day be.
B
100%.
A
And the moment you start speaking, that's now something you need to start studying and pursuing, too. And so I was nervous going into that first day, and so I went to watch everyone to understand, okay, what are we working with? Two, to learn a few things. Three, because I felt very close to everyone from the night before and to my point before, these are now relationships I want to pursue.
B
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A
So my dad, My dad's my best friend, my greatest mentor. Still alive? Okay, still alive. I mean, they've tried to take him down a few times. He had pancreatic cancer. He survived. Yeah, he's the one. Right. But my dad and I are real close. My mom was a quadriplegic when I was growing up. My dad, in addition to taking care of her, working 1214 hour days in the restaurant business, was still an amazing dad to me. I mean, I've learned so much from him, but, like, probably top on the list is integrity. Yeah, one of my favorites of his quotes is like, life is filled with crossroads. At each one, ask yourself what right looks like and do that knowing that, like, oftentimes doing what right looks like is not in your own short term best interests, but you do it anyway. I mean, my dad lived with a quadriplegic wife for 14 years until she passed away. Yeah, most guys don't do that. Most guys put them in a home, a facility where people can take care of them.
B
Because I have to have my happiness or my life. I've got to do my. You know what I mean, Dude, I.
A
Don'T know if I've ever shared this. I remember when I was in College. They had moved to Los Angeles, and I was there with them, and my mom couldn't walk or talk. And now, at this point in my life, I knew what it was like to have a girlfriend and companionship. And I remember my dad and I going out to dinner, and I said, hey, dad, if you ever want to date someone else while Mom's still alive, I hope you're not doing that. I hope you're not not doing that because of me. Like, I wanted him to.
B
Just, like, I'm giving you my blessing.
A
I wanted him to have grace from me that, like, you are doing so much right by her, but that doesn't mean that you should have to be alone.
B
Yeah.
A
And he was like, hey, thank you, but that's not what I want. I made a commitment to this woman, and until the day she dies, I will uphold that commitment. I mean, when she passed, it wasn't almost what we were talking about before. It wasn't a surprise. Right. We had been mourning her loss for years.
B
It can be an exhale, right?
A
Yeah. And within a few months, he was on dates.
B
Yeah, yeah, yeah.
A
When? I loved that for him, but he's just always lived with this level of integrity. Like, ask yourself what right looks like. Do that. And has never once felt bad for himself along the way. And so my dad and I to this day are extraordinarily close. Like, anytime I speak in the state of Florida, he gets in his car, drives there.
B
That's so cool.
A
We hang out. Well, share. He came to Nashville.
B
Oh, no, we were. Was it Orlando? We were in Orlando. That's right. Yeah. They were there.
A
He's at all of them. By the way, this is like a great dadism because he's also like a very excellence focused driving person. And we left and I was like, dad, that was really hard. Like, following Jade and then John, like, I was nervous, and he said, work harder and then you won't be. By the way, he's right.
B
So ridiculous.
A
He's right.
B
That was too much. You did great.
A
No, no, no, no. He said, you did a great job. Da, da, da, da. He, like, lifted me up and loved on me and celebrated me, but he's like, if you didn't like the way that you felt, oh, do work harder, work harder, and then you won't feel like that. And by the way, he's right, now I don't get nervous.
B
Where does that come from? Cause it doesn't exist anymore.
A
Yeah, it's an old school. It feels weird to call integrity old.
B
School, but integrity at the cost of quote, unquote, how I feel, the right thing versus what I'm gonna miss out on.
A
Well, yeah. And I think there's so much focus, appropriately so I think this is a good thing around self care.
B
Yeah.
A
And yet I think it's been misinterpreted by way too many as permission to be selfish. And I think that that is the thing that broke the chain. Whereas my dad understands that, yeah, you take care of yourself, but not to the point where you're putting yourself so far ahead of everyone else and your interests so far ahead of everyone else's that you're just doing things that lack integrity. I think people excuse immoral behavior as a form of self care. Yeah.
B
Because it's not. The only immoral thing to do is to feel bad or to not feel great. That's the new immorality.
A
I don't actually feel like I'm caring for myself. And like. And by the way. And like, okay. Toxic relationships. Yeah.
B
There's abuse. And of course, you know, there's like.
A
So many different things. I'm not trying to be overly sweeping here, but.
B
So tell me about your mom. One of the parts in the book that I. Again, I keep going back. I was working through this again last night. I'm sorry. Two nights ago, my daughter and I took our first trip ever. She's eight. And we got on a plane and flew to my uncle's 80th birthday party. And then it was just us two.
A
Just the two of you?
B
Just two of us. Never done it before. In fact, in the car ride to the airport, she was like, I've never gone out of town without Mom. And I was like, we're going to.
A
She's like, I'm feeling unsafe.
B
We both might be borderline diabetic right now. We ate a lot of garbage, but I was in bed reading when she was asleep. And I got to the part about your mom unable to speak, but still requiring that the person who helped push her down the street to smile at you. When you got off the bus that next morning, my daughter woke up too early in a hotel room and said, dad, let's go swimming. And for the first time in her life, I said, I bet I'll beat you to the. Get our swimsuits on instead of, hold on, man. Like, no coffee, let's just run. Let's run. And the water was freezing and we laughed our heads off. And does that make sense?
A
Yeah.
B
But I got that from your mom, Right? Tell me about your mom.
A
So my mom My mom was exceptional. I mean, my mom grew up in Boston. Her parents died when she was 12. Then she moved to New York to move in with her aunt. And then when I was like 4, she was diagnosed with brain cancer. They removed the tumor, but it was malignant. They needed to use radiation treatment to kill the rest of it. This was before radiation treatment was super refined. And she, over the course of you. Yeah, over the course of a few years, was rendered into becoming a quadriplegic. I was her only child. I'm an only child. And man, I mean, she loved me, like, recklessly. Recklessly to the point where it almost like destroyed her and my dad's marriage when she was still healthy. Cause she didn't have parents. She never had anything. They didn't have a lot of money. And yet she was buying me, like, clothes from Pierre Cardin at Bloomingdale's when they could not afford that stuff because, like, I was just everything that she'd always wanted. And it was really hard for them to have a kid. She was meant to live not very long. She was supposed to be dead by the time I turned 10. But she has kept living and living and living. And I remember when I graduated high school and at this point, she couldn't move or talk. She could say some words. And I was always the person that can understand her more than anyone. That, like, beautiful mother, son bond. When I graduated high school, everyone got really nervous. Like, was that the thing that she was waiting for? But then she kept living and kept living. And then I graduated college, and I remember she couldn't get up to watch me graduate. She fell into a coma right before graduation. And so I graduated, threw my cap up in the air, jumped in the car, sped to Boston, where they lived at that point, and went to the hospital and just fell asleep on her lap and then woke up in the middle of the night and she was awake out of the coma. And this is not like a lucid dream or anything. Like, I know for sure. And we had a proper conversation and she was like, did you graduate?
B
Yeah.
A
And she died. She fell back asleep and died a few hours later. But I really believe in a couple things, and they represent the two sides of my personality. One, that persistence and determination are everything. Like Jay Z said, I believe we can speak things into existence. I don't believe there's a goal that you can't attain if you set your mind to it on the other side. I believe that if you just love someone, if you are willing to take the risk of Just loving someone recklessly, the impact you can have is profound. And like loving people recklessly and maniacally pursuing goals aren't necessarily friends.
B
Yeah.
A
But I think that I am who I am. Not in spite of that tension, but because of it. And I owe a lot of that to her. She loved me recklessly. And the thing about her nurses pushing her to the end of the street. I would come home, she couldn't talk or move. But the smile that I was greeted with made me feel the kind of way that I hope to make a lot of other people feel over the course of my life.
B
Yeah.
A
And the fact that she was supposed to die 11 years before she did and she hung on just because she wanted to see her only son like get launched into the world.
B
And I. This isn't a shaming statement, this is just an is. I hear that and I think of a 10 year old getting off the bus and running down the street and seeing this radiant smile a block away. And then I think of the just countless ocean of children who have able bodied parents who are scrolling their childhoods away, just staring at their phones, you know what I mean? And I guess for whatever it's worth, me with the young kid, still a teenager, but a young kid. It's the memory that, I mean, you're talking, I can feel it on you, like that's encoded in your nervous system, that is. She didn't say the right things, for God's sakes. No, she, you. But there was not a doubt that come hell or high water, I can, I can always come home. I can always like that that I've got her in my corner.
A
Dude, I felt so loved by her. I mean she couldn't move, but she, for a while there, she could still move her arms a little bit. She couldn't get to me though. And she had a cane. I remember when I, if I like cursed or something before I was supposed to or allowed to, she'd like call me over and hit me with the cane and she'd be like, come here. And I knew I was walking, I didn't need to go over there. No, but man, like now I'm a dad. And yeah, it's not a shaming statement at all because sometimes I'll, I'll catch myself. Oh yeah, anyone, anyone who pretends to be perfect is not trustworthy. Right? Like we all make all like everything I talk about is what I aspire to be. And I know the same for you.
B
Yeah.
A
And I'll catch myself doing that. And I think about Her. And it's almost like, blasphemous to her if I don't jump around and run around and get dirty and do stupid things with my kids, because she never was able to. And so if I am able to. And I.
B
How dare you not. Yeah, yeah, yeah. I've heard that from veterans who lose somebody close to them that, like, there is. I don't care how I feel. I have an obligation to live for two now. Yeah. Right. We're gonna have extra adventure and have extra. I'm gonna have an extra beer. I'm gonna have extra thing of nachos.
A
Yeah.
B
I'm gonna work out extra. Because I have to, because. Right. So let me ask you this.
A
I'd be good at having the extra nachos, maybe not doing the extra work.
B
All right. So I'm only. I feel like I can only ask you this because you're my friend.
A
Yeah.
B
So I found myself. There's some guys working on an app, and so they've run all of my calls through a. Like, a language learning model. Like, how does John respond to things?
A
Yeah, yeah.
B
And come to find out, I quite often ask, what did you see growing up? Like, what did you experience growing up? And so when I have heard you talk about this, like, reckless love. And that's. Reckless is one of my favorite words. Like, when it comes to love and giving, I give obnoxiously.
A
Right.
B
You'll figure it out. Give crazy.
A
Yes.
B
And watching this pillar of integrity right in your old man, which is just so phenomenal. There's the other side of that. Right. And so I like to tell the story about how my mom went back to college or went to college, and she was in her 40s and graduated her PhD when she's in her late 50s. Like, this whole thing.
A
Yeah.
B
There was another side to that, which was I cooked dinner a lot. Right. And I did my own laundry, starting when I was real young. And there was a lot of tension in the house because we didn't have any money, and mom was in school and dad was a cop. And then there was a. There was a reality to that that was hard. Right. So knowing the beautiful part, but also getting to see the gritty ins and outs of. Oh, this is what this means. Right. This might mean 15 years of working all day doing math homework with my kid and then having to help my wife go to the bathroom or to bathe, like, those kind of things. This is what you see day in and day out. What was it about that experience that made you say to Your amazing wife that you have now. Christina. It's Christina. Yeah, I do. I'm in. I'm in on that.
A
First of all, you posted something the other day about that. Like, be your person's biggest cheerleader.
B
Oh, yeah.
A
And I loved that. I thought the way you articulated it was great. And by the way, like, I remember growing up, and, like, some of the marriages that I really had the most admiration for, they would always say, marriage is hard. And I would always, like, be like, those idiots. They just didn't figure it out. Like, I'm gonna have an easy marriage. Right.
B
And just be hot and have more sex.
A
Yeah, exactly.
B
It'd be simple.
A
Yeah. Like, my relationships are easy, and my relationships are, like, seven months, and that's why they're easy. But, like, the thing I always learned from them is, like, wake up every single day and pursue your person. Like, the best marriages are those where you literally make a choice every single morning. You wake up and decide actively. Maybe not out loud, but, you know, you assert, I'm gonna pursue my wife today. And if you do that a majority of the days, it's pretty cool what you can accomplish, how you framed it. Like, be their cheerleader. That's another level. And I really loved it. And it's. That impacted me even over the last few days, like, as we've been out, I've been. My wife doesn't, like, she gets shy when I tell people how awesome she is, and I'm like. I'm like, you know what? I don't care anymore. I'm still gonna do it because I think it's an important thing to do. And, yeah, my dad had to help my mom go to the bathroom. I had to help my mom go to the bathroom. Like. And so, yeah, you could see that and be like, okay, if there's a chance that happens, I'm just gonna be single. Right. Like, there's no reason my dad decided to continue in a marriage where he had to help his wife go to the bathroom. That's not just integrity.
B
No.
A
That's just love. And if love is so powerful that you're willing to endure that, then how could you make any choice but to want that?
B
Well, I want that with all I've got.
A
Right. And so I got married late, which I was building a career in New York City. You get married later when you're doing that there. But also because I knew always that I wanted that. And I had a pretty high bar for the person that I was going to go all in on it with this doesn't just happen, you know, you don't just get this. That's right. Jump through the hoops, and I'll tell you, like, I dated a bunch of different types of people trying to figure out who is my person and what made you say.
B
Cause I love how you framed it. I wish it was something other than this. I wanted Titanic to be so real. I wanted to walk into a room and just be like, oh, I'll die today for that person. Which is not worked. What was the switch that you flipped that said, I'm gonna choose. I'm choosing you. I'm gonna choose you every day for the rest until I'm dead.
A
Well, so I'm an emotional person. I'm also an analytical person. And so I was almost doing a B tests on girlfriends for a while. I dated who didn't have much going on in her life, because then I got to be the center of her life. But I found it to be really hard for me because I would get home exhausted after work, and there was nothing bringing her joy outside of me. And then I was like, all right, I'm gonna date a really busy girl. But then I felt, like, cast away, you know? And, like, I was really far down on her list of priorities. And then eventually I was like, okay, dude, stop it. Like, stop trying to categorize people into, you're this kind of person, or you're this kind of person. And I belong with this kind of person. And I met her, and she's a baller, right? Like, she has. She's the founder of Milk Bar, a nationwide chain of bakeries that's in stores, and she's been on television. And I was impressed by that, but it wasn't the reason I was drawn to her. And at the same time, she had all this stuff going on, but I never felt, like less than the other things. And so I was doing this whole study, like, okay, well, now this. And then one day I was like, wait, hold on. I feel awesome when she's in the room.
B
There you go. Yeah.
A
And then when I had that, like, I was still really in my head. And it was the first time in pursuit of my person that I allowed myself to just live in my heart and not be totally conscious by, like, the exams. Yeah. And it wasn't.
B
You just did a real life example of why most online dating profile things.
A
Don'T work out, right? Yeah, well, yeah, you get so. And by the way, it wasn't what I felt in my heart that got me there. It was the fact that I allowed myself to leave my brain and go to my heart for the first time. That got me there.
B
Yeah. And the way you said that, though, is really important to click on. It wasn't that I get super horny when she's around. Cause she's attractive. It's not that. I feel. I feel finally worth something. Like, it wasn't this. You complete me. It was like, no, no. I feel awesome.
A
Yeah. And I'm not. I'm just giving to it.
B
Yeah, yeah, yeah.
A
And then giving into it. The problem with that, like. Cause you can't make a choice based on what you feel in your heart. Because sometimes your heart is overflowing with love. And love is not. I don't think, like forever sometimes like that.
B
No, it's a choice, It's a decision. It's a set of behaviors.
A
Yeah. Sometimes when you hear people saying, I'm so in love, and then two months later, like, how's it going? They're like, oh, it didn't work out okay. We really, like in love. I think our heart sends messages that we misinterpret. Still, it's marriage and you have kids and it's hard. And what I love about her is, like, I feel from her towards me the way that I felt from my dad towards my mom. Like, there's no giving up. We're together.
B
Yeah. That question has been answered. So let's figure this out.
A
Exactly. And that is something that I think is really, really special and something I'm really, really grateful to have. Because it's hard for you to feel that if you don't feel that in the other person. And you can't know everything about your person no matter how long you've been together. But I know that about her.
B
Yeah.
A
And that's pretty cool.
B
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A
Yeah. So charitable assumption is one of my favorite expressions from my longtime boss and forever mentor, Danny Meyer. It's one of his isms to mean give people the benefit of the doubt or ask the question before you say the thing. One of the things I believe strongly is addressing things as they come up in work and in life. I think the worst leaders oftentimes are good people who are just inconsistent in how they deal with problems. And so problems mount and become emotional even when they're unemotional things. So you need to address stuff consistently, quickly, but in order for criticism, which is ultimately what it is to be constructive, it needs to be thoughtful. And one of the rules of criticism that I really feel strongly about is that the charitable assumption, which is ask the question before you say the thing. This is in service and leadership. If a guest comes into a restaurant and they're acting like a jerk, it's totally natural and completely human to decide they no longer deserve our most loving hospitality.
B
Right.
A
They don't deserve it. They're acting like a jerk. The charitable assumption would have you say, wait, maybe they're acting like a jerk because on their way to the restaurant tonight, they found out that their wife was just diagnosed with brain cancer. And maybe the person that we are inclined to think doesn't deserve our most loving hospitality actually needs it more than anyone else in the room.
B
Anybody. That's right.
A
Now, sometimes they end up just being a jerk.
B
That's right.
A
Right. But I mean, I can imagine anyone not agreeing with the following statement that you'd rather err on the side of assuming the best and being wrong than assuming the worst and being wrong.
B
Oh, man. Yeah.
A
And so that the charitable assumption. Yeah. It's in how you serve people. It's in how you lead people. Someone comes in late and you can say, why are you late? As opposed to, hey, are you okay?
B
Yes.
A
And then maybe say, yeah, I'm okay. I just wanted to get a massage on the way to work. And then. Okay, now that's a different conversation.
B
You can't work here. Yeah, yeah, yeah, yeah, yeah.
A
And I think it applies to, gosh, our kids, our friends, our partners, that.
B
The game changer for me was finding out that the stories we make up about other people have a physiological consequence. When I start to, like, see the towels in the floor, and I think my wife just. Just left him there. Oh, she left him there, dude. Okay, I get your mess.
A
Yeah.
B
My body doesn't know that I'm not in a real fight, so it floods it with all the cortisol and adrenaline. It's ready to get go time.
A
Yeah.
B
And then she walks in, and I've been in a fight for 45 minutes with her. She has no idea, right? It's. It's this strange. Instead of. Instead of that, you're going into the.
A
Eighth round of the fight, and she's just walking into the ring and she's like, wait, what?
B
She's back. She's back in. She's under the arena, right, Looking for the snack. The. The catering. So it. But is that seeing those towels and thinking, good God, what must have her day been like? And I just pick him up. I had somebody call my show recently, and he's talking about coming home to his house, and he works so late and so hard, and his wife has a toddler in the house, and it's just not clean anymore. I was like, bro, just walk in and pick up a vacuum, man. Like. Like, for. For what? Assume that the day was crazy. Don't. Don't do that. Well, you know, mine was probably like, it's a. It's a. Or I love how you say that. Just have the. The conversation up front. Because I've been guilty of not saying anything. Not say anything. Not say anything. Not say anything. And then there's a shoe. And I'm like, the shoe. And everybody's bewildered, right? Because it's just a shoe. Or my poor kids. My wife has some context because she didn't know she married a kind of an emotional goofball, but it's my kids that I don't say anything. They're late, we're running behind. They didn't clean up the room. They don't, they don't, they don't. And then I just come unhinged off something little. And they're like trying to figure out dad. And that, that is. That scale seems to be off to get that mad over this, right? Or that frustrating.
A
Well, so many people want to be cool. They want to be liked. They don't want to like. And so you just avoid the conversation because you think it's going to be awkward or tense or like. Like, I always use the example I always use in, like, in management, someone comes in, their shirt is wrinkled, and you're like, yeah, but they just started here. I don't want them to think I'm like an annoying manager and you don't say anything. And then finally, like three weeks in, their shirts wrinkled, you're like, they don't care about me. They don't care about the excellence of this establishment. They're doing this as a, like, a little passive aggressive way to stick it to the man. And then you blow off the handle when maybe no one ever told them it was important to iron their shirt. And like, with the towel on the ground in the bathroom, there's a hierarchy of assumptions. They are a slob. They're angry at me. This is their way of communicating it to me. Charitable assumption is, gosh, I wonder if they were getting out of the shower and our kid fell and they had to run across the house naked just to help our child. Maybe I could just hang up the towel.
B
I'm naked towel.
A
But if it's every single day, maybe they just don't know that it's something that bothers you. And you could just say, hey, babe, like, I know this is weird and I don't want to be, like, annoying, but could you just hang up the towel?
B
Right.
A
And oftentimes, like, we've had that in my marriage, where she'll say something be like, oh, my gosh, yeah, that's so easy. And I'm doing this little thing that's upsetting you. And I could easily change it, of course.
B
Yes.
A
And it's a gift.
B
That's the.
A
Because now I can serve her right in, like, this new way.
B
Yeah. And it's also a gift because I've come to believe that secrets kill relationships. They just destroy them. And whether it's business partnerships or relationships, romantic kids, whatever. And if you've just picked up a towel and you haven't said anything. And it's. I don't know why with our marriages, they get so existential so fast.
A
Yeah.
B
If you were at my house and I left a towel, or you left a towel on the floor to be like, will quit me in a slob. And I put it up and then be like, hey, we're gonna go eat. But the person that you're close to.
A
In the world, it's this.
B
What is she trying to say? And it's so existential and dramatic and so. And that's me. But if she walks in the bathroom and I've just picked her tail up and she knows there's. There's. She can feel it, there's something. And by me not addressing it as a way to get back. Right. It's my way to throw a secret punch in the. Like a ghost punch. It's just everything. It's just on, to use your words, unreasonable. It's just a decision to live a little bit more miserably. I don't think we need that.
A
I was spending time with Tim Norton. Tim Hortons. Tim Hortons. It's like this Canadian coffee and donut.
B
Oh, yeah. Really, really good.
A
And I did a whole talk about unreasonable hospitality. And one of the questions from one of the people that work there is like, okay, yeah, but you have three hours with people. Like, our exchanges are super, super quick. Like, how can you be unreasonably hospitable? And I answer it in two ways. The first way, though, is this. I took a flight. Me and my family went from New York to Seattle and back. My daughter was three. She had just turned three at the time. On our way there, you know the gate agent that checks your ticket, you're with that person for a split second. Right. And the woman on the way there was just. Something had gone wrong in her day. Charitable assumption. And we're halfway down the gate bridge and my daughter says to me, daddy, why is she so mad? And we get on the plane going. On the way back, this woman. Something had gone right in her day, or she was just one of the most lovely people. Because we do the quick check in halfway down the gate bridge, my daughter says to my wife, mommy, is that your friend?
B
Wow.
A
And so this is a 3 year old with a stranger. And the energy exchange in a split second interaction made her think one person was really mad and the other was my wife's friend. So, okay. If you're thinking about just hospitality and business. Yeah. You can make a real impact without even doing anything. It's just about the energy you put out into the world. But now you take that and you bring it to marriage. If my 3 year old daughter could feel that from a stranger, what do you think? My grown up wife, you don't think she's gonna feel it from the person that she knows better than anyone in the world? And yet we believe that we can be thinking something and they don't know it.
B
Oh, yeah.
A
Which is an insane display of self deception.
B
I think it'd be cruel. I think it's cruel, Right. To send my wife on a story, making up adventure to figure out what's wrong with her husband.
A
But by the way, I do it sometimes. Oh.
B
I do it all the.
A
Like something will happen and I'm just not. I'm not ready to talk about it. Which, by the way, I do think there's merit there. I do think sometimes, like you need to find.
B
I'm not gonna be a good version of myself in this.
A
I'm gonna take a break and I wanna get it right.
B
Yeah.
A
But I do think that's what you should say.
B
That's right.
A
Hey.
B
Hey.
A
What's going on? When you're not yet ready to talk, we say nothing. I'm good.
B
Yeah.
A
By the way, how I just said it is how every human being in the world says nothing. I'm good.
B
When there's something.
A
When there's something and they're not good. As opposed to saying, hey, we're good. There's a little something. But can you just give me a little bit of time? Because I want to make sure I find the right words to get it out.
B
That's it. Yeah. And I think most people don't realize that that gift is to their partner, but that's also a gift to yourself because you just exhale.
A
Because now, you know, scariest thing around now you know, like, it's out. Okay, I'm gonna. Now we're going down the ski slope.
B
Yeah.
A
I always talk about that. Like, even with taking risks in business, like sometimes you're at the top of like a double diamond.
B
Yeah.
A
And all you gotta do is put your poles in the snow and just push. Then you're gonna get down. You might be a little bruised by the time you get down, but that is all you need to do just to start. And sometimes.
B
Dang. Tell me about your disdain for the words I can't.
A
Mm. That's my dad. My dad has a disdain for the words I can't. This is what's so funny. Like, you think about all the things Or, I don't know, I should just make it about me. I don't want to assume there is a bunch of stuff that my dad made me do or stuff that he pushed onto me that I found so annoying when I was a child. And I am so profoundly grateful to him for now. And it makes me realize that if I'm not doing some things that are annoying to my children, I am not actually being a good dad.
B
Right. Or if you're not peppering them with these life lessons.
A
Yeah.
B
That they're like.
A
But dude, my dad made me journal my entire.
B
What?
A
Yeah. The moment I started working, he made me journal every day after I got home from work.
B
He did donate his heart and mind to science.
A
Well, because he said perspective has an expiration date. And he wanted me to be an empathetic leader one day. And you're a busboy. When you become a server, your greatest superpower is that you can see the world through the eyes of a busboy. So you're a more empathetic server. But after five, six months, you can't do it anymore. That perspective's gone. So he wanted me to always document my perspective such that one day I could reread those journal entries and tap back into it. I hated writing those journals. I'm so grateful that I did. And now I do it joyfully on my own accord. I can't. You know, you start saying that when you get to a certain age. And my dad just never wanted that to be my thing. He gave me a paperweight when I was a kid. I have it on my desk today. It says, what would you attempt to do if you knew you could not fail? He has challenged me over and over again to just answer that question honestly and whatever that answer is, just to try to do that. And he always says that. Far too many people, they're like scared to say their biggest goals out loud for fear that if they do and don't achieve them, they'll let themselves, and probably as importantly, the people around them down. But he'd always say, like, hey, if you don't say this stuff, you're never going to achieve it. And so that idea of believing in yourself, confidence, it was always just something that was really important to him. So when I started saying I can't, I forget how old I was. He printed out these little fortune sizes, fortune cookie sized pieces of paper saying, success comes in cans, failure comes in cans.
B
Nice.
A
Which was so intense for a kid, and hid them everywhere. It's like, I'd like put on A pair of underwear. And I'd be like, what is this? And it'd be like, that piece of paper.
B
Oh, he hid them in your stuff.
A
All over my stuff, everywhere in the house. Who is this guy? And I say the story now that I'm saying it out loud to you in this room, like, man, was it. That was like, lol. That was a little too intense. But I actually don't think it was. Like, I'm so grateful for it. And so, yeah, I try really hard to kind of instill that in the people around me too. Like, we. We are capable of so much more than we think we are. You bring it back to, like, what you said about marriages and people feeling like their tank is empty on their marriage, that the marriage has run its course, run out of gas. Like, no, it is that because you've decided you can't make it work or you won't. Yeah, you won't. But what we're telling ourselves is I can't. Right, you won't because you've convinced yourself you can't. And I think we can do much more than we think we can do. And it just starts by dropping that.
B
Word and bringing it back to your dad. I hadn't thought about this, but I go back to my parents and I've talked about them ad nauseam on the show. But my. The two things I learned from my parents, my dad being a SWAT guy, like, when things get bad, you go in. So what you do. And my mom going to school at 42 and then now she's in her 70s. She was back to. She would retire, but now she's back to being a professor still. There's no such thing as. You're too old. You can't. It's not for you. Like, there's no such thing as that. You just go figure that out. And when I think about your dad, he told you that and printed off notes. But you have this like, blueprint of a guy that did. Yeah, he did raise an amazing son who never one second didn't believe he wasn't loved. And he did teach his kid what the word fidelity and what integrity actually like. Not, not. Not how you talk about it. But here's what this looks like. And he did, you know, as a successful restauranteer and. And was a successful business. Like, like, we say that all the time. More this is caught than taught. But he gave you a picture of what there's just you can.
A
But also was there to, like, still hold me and love me when I messed up and did Something stupid. And, like, I think what my dad.
B
Did, the accountability can be a gift inside of a relationship. Right.
A
Yeah. Accountability doesn't mean you hold someone accountable by turning your back on them when they don't.
B
No, you embrace them tighter.
A
Exactly.
B
Yeah. Even if I have to embrace you as an employee and say, now's not a good time for you to be here. Right. And I remember used to telling my. Like, telling my students, you know, they would. I'd catch them with drugs. I'm like, you can't sell drugs here. The most graceful thing I can do for you right now is to say, not right now. Yeah. You need to leave school.
A
Like, yeah, my job is to.
B
That's the greatest gift I can give you.
A
I think what he did, what I think you're doing, this is not pandering. I really do believe strongly what I'm about to say, so I'm about to praise you, so just prepare yourself.
B
I accepted it, but I'm very uncomfortable already.
A
I think we're in a place where being intentional and thoughtful around vulnerability and pursuit and emotionally connecting and investing in people. Like, there's a lot of people out there that, like, say it's not manly or, like, my dad was as much of a man as you could be. Like, military, won six bronze stars, varsity lacrosse, but still, like, leaned in and pursued, like, a proper relationship in all of the ways that we're kind of talking about today.
B
Yeah.
A
And I think that's a really important thing in especially, like, right now. And I think you're, like, carrying the flag in a beautiful way to show you can be, like, a man's man. And that doesn't mean you can't be emotionally in touch with yourself and endeavor to be emotionally in touch with the people around you.
B
Yeah. In fact, I think it's. I think it's. For me, it's been. I trained with MMA fighters for a while. I hunt. Right. I'd much rather dress out an elk and carry it out of two miles up and down mountains. And to sit down with my son and say, hey, man, I'm sorry, I was wrong. One of those is. Or my wife especially, like, hey, I totally blew this. Over the last nine months, I've blown this, and I'm sorry. That's way on. On the manliness scale from, like, I do hard things, it's way easier to go lift and go. Go do jiu jitsu. It just is.
A
Well, then. Yeah, then you ultimately wake up one day and you realize that actually, that's the only way to Truly be like the most manly man you want to be.
B
That' is. Yeah. It's to say, how can I love you today? Yeah, that's hard. That's hard for me. And so if I'm looking around the scope of my life for what's the hardest thing I can do, it's that. Right. With the biggest payoff as well. When you, as a guy who's been in the work, you've been training and leading people, are you optimistic? All I hear is negativity. And I've been out of the classroom long enough now that five years in, being out of the university system for five years is ages. Right.
A
Yeah.
B
Are you optimistic about new workers coming in, younger workers coming in? There's just so much. There's so much bad press on work ethic, on character, on. Yeah. Like this and that and this and that. And I've got my thoughts and opinions on it, but you're in it. You see it.
A
Yeah, I'm super optimistic.
B
Yeah.
A
I think. I think a lot of people are complaining a lot about Gen Z because almost the love languages, they are leading that generation in the way that they once wanted to be led, as opposed to understanding what their love language is, what their leadership language is, and contouring their leadership. Like a leader.
B
No, a leader is supposed to dictate to everyone around them how they want to be loved. Will.
A
Right. And it's kind of wild to me. Like a great leader is. What does the word mean? You are a leader of people. That means you need to get to know people and figure out how to motivate them in a way that is unique to them. That is hospitality and leadership.
B
That's it. Yeah.
A
And in the same way that you can't love everyone in the same way and expect every one of those people to feel loved. It's not dissimilar when it comes to leadership now. It's especially exaggerated when it becomes a generational thing. And I think a lot of the people that are frustrated should be just as frustrated with themselves because they're not actually compelling themselves to learn new tricks. Yes, that's what I believe. Like, and when I think about what leadership like, the reality is, like, once upon a time, being a great leader meant you were the person with the confidence and conviction to say, this is where we're going. People crave convicted leadership. And then Simon Sinek came around. That wasn't enough anymore. People wanted to be told where they were going and they wanted to be inspired, why they should want to go there. And I Just don't think that's enough anymore, especially for these younger generations. They want to be told where they're going, inspired, why they should want to go there, but they also want a seat at the table in helping to figure out how to get there. And we can call that entitled, or we can embrace it, recognizing that, okay, we can probably learn a lot from them if we give them a seat, and we're gonna get a lot more out of them, and they're gonna feel that much more of a sense of loyalty and dedication to the spirit of our collective endeavor. And at the end of the day, leadership is service. In the same way that I'm not gonna serve a filet mignon to a vegetarian. I need to lead this generation in and the way that they want to.
B
Be led and the way they can hear it.
A
Yeah. And by the way, this is not like it's not meant to be a monologue in the other direction. You don't just, like, bend over backwards. But hospitality is a dialogue, and it's about making it a meaningful conversation.
B
I remember what I would say is probably the single greatest gift that was given to me professionally was by one of my forever mentors, Jean Will Thompson. And he said, I see something special in you, but you're not there yet. So here's what we're going to do. You need to learn how to speak cfo, and you don't. And you need to learn how to speak president, and you don't. You need to learn how to speak these positions. And so you're going to start coming to me with these meetings, and you're going to sit in there, and you're not going to say anything. You're going to listen. You're going to watch. And that experience over the next X number of years was the greatest gift because it was my quote, unquote, entitled, I want to be in that room. I want to hear what's going on. Okay, you can come. And there's some boundaries to this. It's not a free for all. And I think he would tell you when I come out and say, why don't we do it like this? There's several times he was like, all right, that's a new idea. I hadn't thought of it. You know what I mean? And so it was a mutual good that raised everybody up, but it was a very different, I am the boss. And you will sit there, and I will tell you when it's your turn. And again, I go back to you right about this. So eloquently. But what a waste of human. Yeah, like I've employed you, all of you, but just to utilize you for this one thing is such a waste.
A
Yeah, everyone has much more than that to give.
B
Yeah. Yeah. It's amazing. Thank you for being my friend. I'm glad you're in town.
A
I'm so happy to be here, man, seriously. And I can't wait to hang.
B
I don't have any friends and so this is going to be good for me. It's going to be awesome. But no, thanks for being a blessing and for coming to hang out, man.
A
Thanks for having me.
B
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The Dr. John Deloney Show: Episode Summary
Title: I Talk to the Man Who Changed How I Connect With Others (With Will Guidara)
Release Date: December 11, 2024
Host/Author: Ramsey Network
In this heartfelt episode of The Dr. John Deloney Show, host John Deloney sits down with renowned restaurateur and hospitality expert Will Guidara. The conversation delves deep into the principles of "Unreasonable Hospitality," the impact of meaningful relationships, and the profound lessons drawn from personal experiences.
Will Guidara is celebrated as one of the greatest individuals in the realm of hospitality. A former co-owner of Eleven Madison Park, a three Michelin-starred restaurant, and a James Beard Award winner, Will has significantly influenced the restaurant industry with his innovative approach to service and customer experience. He is also known as the executive producer of the acclaimed TV show The Bear, which intertwines his insights from his New York Times bestselling book, Unreasonable Hospitality.
John Deloney: "If you haven't read this book, stop right now, pause this and go buy this book. It will change how you parent, how you are married, how you show up to work, how you treat your neighbors. It's astounding how good it is."
[02:16]
John shares a transformative encounter with Will at a speaking event where Will's genuine nature left an indelible mark on him. This meeting inspired John to adopt Will’s philosophy of celebrating others and fostering genuine connections.
John Deloney: "Everything. Every event I've done since then has been modeling. I want to make sure I'm the last guy that sees somebody about. I don't care how famous you are or how not famous you are, you're going to make sure I saw you."
[14:24]
Central to the discussion is the concept of Unreasonable Hospitality, a term coined by Will. It emphasizes going beyond standard service to create memorable and meaningful interactions, whether in business, personal relationships, or everyday encounters.
Will Guidara: "One of my favorite definitions of hospitality is to be creative and intentional in pursuit of relationships."
[09:09]
John elaborates on how this approach can transform various aspects of life, from parenting to professional environments, encouraging listeners to adopt these principles for personal growth and enhanced interactions.
The conversation shifts to the challenges of maintaining long-term friendships and forming new ones in a world where many relationships seem transactional. Both John and Will reflect on their experiences, emphasizing the importance of genuine connections over superficial interactions.
Will Guidara: "I find it incredibly challenging to make new friends. Either you start segmenting away with, like, everybody wants something from this whole table, so nobody..."
[05:30]
They discuss the significance of evolving friendships to align with personal growth, ensuring that relationships remain supportive and enriching.
John delves into his personal life, sharing poignant stories about his parents. He speaks about his father's unwavering integrity and dedication, especially in caring for his quadriplegic mother, and how these values have profoundly shaped his own approach to life and relationships.
John Deloney: "My dad's my best friend, my greatest mentor... One of my favorites of his quotes is like, life is filled with crossroads. At each one, ask yourself what right looks like and do that knowing that, like, oftentimes doing what right looks like is not in your own short term best interests, but you do it anyway."
[18:22]
Will adds his perspective, highlighting the balance between self-care and maintaining steadfastness in relationships, drawing parallels between personal integrity and professional hospitality.
A significant portion of the episode is dedicated to the concept of Charitable Assumptions. Both hosts emphasize the importance of giving others the benefit of the doubt, which fosters empathy and reduces unnecessary conflicts in both personal and professional settings.
Will Guidara: "Anywhere excellent hospitality applies... wait, maybe they're acting like a jerk because on their way to the restaurant tonight, they found out that their wife was just diagnosed with brain cancer."
[42:51]
John discusses how adopting charitable assumptions can transform relationships and leadership, making interactions more compassionate and effective.
The hosts explore the intersection of leadership and hospitality, advocating for a service-oriented approach to leadership. They argue that true leadership involves understanding and catering to the unique needs and motivations of each individual, much like how unreasonable hospitality seeks to create personalized and unforgettable experiences.
John Deloney: "Leadership is service. In the same way that I'm not gonna serve a filet mignon to a vegetarian, I need to lead this generation in the way that they want to."
[60:49]
They stress that effective leaders must be adaptable, empathetic, and intentional in their interactions, ensuring that everyone feels valued and understood.
Wrapping up the episode, John lauds Will Guidara's influence on his life and encourages listeners to embrace the principles of unreasonable hospitality. He highlights how these practices can lead to more meaningful relationships, both personally and professionally.
John Deloney: "Send this episode out to all your friends like and subscribe the show wherever you can... Find places where you can be unreasonably hospitable. It will change your life, their life and all of our lives."
[63:57]
Listeners are left inspired to implement these strategies in their daily lives, fostering deeper connections and enhancing their overall well-being.
John Deloney on Will Guidara's Impact:
"I can't wait for you to check out this conversation. It will change your life."
[04:01]
Will Guidara on Defining Hospitality:
"To be creative and intentional in pursuit of relationships."
[09:09]
John Deloney on Integrity:
"My dad... would say, life is filled with crossroads. At each one, ask yourself what right looks like and do that."
[18:22]
Will Guidara on Empathy in Leadership:
"If you’re thinking about just hospitality and business. Yeah. You can make a real impact without even doing anything. It’s just about the energy you put out into the world."
[50:24]
This episode serves as a profound exploration of how genuine hospitality and deep-rooted integrity can revolutionize our interactions and leadership styles, inspired by the exemplary life and work of Will Guidara.