Podcast
The eCom Ops Podcast
Hosted by SyncSpider · EN
Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst having an awesome brand experience, that you don't run out of stock and that your eCom store doesn't run out of cash... That's why we created this podcast, for the unsung operational heroes out there grinding away in spreadsheets and storerooms... this podcast is for you.
26episodes
Episodes
Newest firstAll episodes
A Gartner Expert Explains Why Most B2B Transformations Fail - Jackie Swanson
6d ago00:32:10Tap to summarizeA Gartner Expert Explains Why Most B2B Transformations FailEvery company wants to modernize. The question is whether they're fixing the business or simply adding more technology.Jackie Swanson is the Managing Partner at Gartner Consulting, leading global transformation engagements across retail, consumer products, manufacturing, and utilities. With more than two decades of experience spanning consulting and business operations, she helps organizations redesign operating models, modernize enterprise processes, improve data quality, and successfully adopt AI and digital technologies.You Will Learn:Why successful B2B transformation starts with the operating model—not the softwareWhat Shadow AI is and why enterprises should pay attentionWhy bad processes create bad dataHow clean data becomes the foundation for successful AI adoptionWhy digital ordering projects often fail despite good technologyHow to improve employee adoption during transformation projectsWhat modern B2B buyers expect in 2026Why the first warning sign of a failing transformation usually comes from employeesShow Notes:(00:00:56) Meet Jackie Swanson(00:03:02) AI Speed and Risk(00:07:22) Moving Off Manual Orders(00:10:12) Data Quality Matters(00:14:59) Stalled Rollout Costs(00:16:42) Sales Reps as Blockers(00:19:24) Buyer Expectations 2026(00:21:09) Transformation War Story(00:25:22) Early Warning Signals(00:26:14) Career Lessons and WrapThe No.1 eCom Operations hack“Operating model comes first, technology second. Companies should define how they want to run the business before layering on AI or new tools, not the other way around.This episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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The 80/20 Rule That Fixes Broken Amazon Ad Accounts - Elizabeth Greene
2w ago00:29:17Tap to summarizeThe 80/20 Rule That Fixes Broken Amazon Ad AccountsWhat do you know about Amazon PPC? In this episode, you'll discover the secrets behind mastering Amazon PPC (pay-per-click) with Elizabeth Greene, Co-Founder of Junglr. Elizabeth provides actionable insights and shares her journey into the world of Amazon advertising, offering eCommerce sellers a fresh perspective on boosting their Amazon sales.Elizabeth Greene co-founded Junglr, an Amazon PPC management agency that drives sales growth for Amazon sellers. With a focus on leveraging keywords and buyer psychology, Junglr helps sellers position their products effectively in a competitive market.You Will Learn:Common mistakes sellers make with Amazon PPC and how to avoid themHow to align your ad strategy with your business goalsThe benefits of building in-house PPC tools for optimizationProven strategies to navigate complex product categories like clothingThis episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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How Do You Scale eCommerce Without Replacing Your ERP? - Antons Sapriko
3w ago00:20:56Tap to summarizeHow Do You Scale eCommerce Without Replacing Your ERP?In this episode of the eCom Ops Podcast, host Norbert Strappler sits down with the Founder and CEO of scandiweb to discuss what more than two decades in enterprise eCommerce have taught him about scaling businesses. From early HTML websites and Magento projects to AI-powered operations and backend automation, Antons shares why operational complexity (not technology) is the biggest challenge facing growing retailers.Antons Sapriko is the Founder and CEO of scandiweb, a global enterprise eCommerce consulting and delivery agency specializing in Adobe Commerce (Magento), Shopify, and BigCommerce. With more than 23 years of experience, he has helped global B2B and B2C retailers scale through commerce strategy, backend integration, and operational innovation.You Will Learn:Why growth bottlenecks move from the storefront to the back officeWhy enterprise systems usually fail between departments rather than within themHow Opera Layer bridges operational gaps without replacing existing systemsWhy ERP replacement projects are so difficult—and when to avoid themHow AI is changing enterprise software development and operationsWhy clean, reliable data should come before any AI investmentLessons learned from more than 23 years of enterprise eCommerceShow Notes:(00:02:03) 23 Years in Ecommerce(00:05:15) B2B Sales Promise Explained(00:09:22) Why Companies Keep Their ERP(00:11:21) AI Needs Data Foundations(00:13:04) Magento Future in AI Era(00:15:19) Lessons From Customers(00:17:14) Hidden Friction in Orchestration(00:18:51) Question for Next Guest(00:19:25) Wrap Up and Final ThanksThe No.1 eCom Operations hack“Your first investment in AI should be investment in your data infrastructure.”This episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Fix Your Listings First: The Amazon Growth Hack Nobody Talks About - Hymie Zebede
3w ago00:20:10Tap to summarizeFix Your Listings First: The Amazon Growth Hack Nobody Talks AboutHymie Zebede has 12 years of experience scaling successful brands on Amazon.com. He is an expert in creating listings that generate over $1 million annually and has recently helped a brand grow from $3 million to $24 million in just two years. Hymie shares his expertise on his YouTube channel and LinkedIn profile, guiding others to success on Amazon.You Will LearnWhy every piece of your Amazon strategy must fit together like a puzzle.The critical impact of running out of a single product variation.How can filling out every detail in your listings prevent Amazon's bots from interfering?Why tracking your keywords is essential to avoiding a 'fly blind' scenario.How to effectively leverage organic growth and PPC to boost your Amazon sales.Show Notes:(00:04:15) Navigating Algorithm Changes and Inventory Rules(00:07:30) The "Optional Attribute" Trap(00:11:25) Organic vs. Paid Traffic(00:15:52) Data Tracking & Helium 10 RecommendationsThis episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Slow Decisions Are Killing Your eCommerce Business - Alex Pospekhov
Jul 1100:19:16Tap to summarizeSlow Decisions Are Killing Your eCommerce BusinessAlex Pospekhov is a serial technology entrepreneur whose background spans space systems, defense AI, and advanced data modeling. Before entering eCommerce, he spent years developing satellite technologies, forecasting solar storms, and translating highly complex scientific innovations into commercial products.Today, Alex is the Co-founder of Hyperfocus, where he applies systems thinking and AI-powered automation to help eCommerce brands simplify operations, reduce manual work, and scale across multiple sales channels. His work focuses on replacing fragmented workflows with intelligent operational systems that enable smaller teams to achieve enterprise-level execution.You Will Learn:The operational pattern that thousands of brands haveWhy adding another sales channel slows decision-makingThe hidden fee leakage most founders never noticeWhat really breaks after a product goes viralWhy wholesale requires a completely different operating modelHow Hyperfocus uses AI agents to automate operationsWhy operational margins deserve more attentionThe entrepreneur who shaped Alex's mindsetShow Notes:(00:01:01) Meet Alex and Hyperfocus(00:03:26) Tribal Knowledge Problem(00:05:22) When Spreadsheets Break(00:07:58) Hidden Fee Leakage(00:09:29) Multi Channel Complexity(00:11:49) How Hyperfocus Works(00:14:27) Operational Margin Reality(00:15:28) Career Influence and Next QuestionThe No.1 eCom Operations hack“You're not adding a channel. You're adding a new operating regime.”This episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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How to Build a Product Business Without Owning the Factory - Jen Millard
Jul 400:23:19Tap to summarizeHow to Build a Product Business Without Owning the FactoryJen Millard doesn't follow playbooks, she rewrites them, across retail, fintech, and now CPG.Jen Millard Jen has built companies across retail, fintech, and CPG. She started at Sears, rose to SVP at Saks Fifth Avenue, then moved into fintech, serving as VP at Mastercard after selling her card-linked offers startup, and later became an Entrepreneur-in-Residence at Sutter Hill Ventures. She holds two U.S. patents and has contributed to multiple successful exits.Mainelove Mainelove is a Maine-based premium canned water company built on one idea: great water deserves a smarter distribution model. Instead of building its own bottling plant, Mainelove partners with local Maine breweries that have access to pristine water sources, creating an asset-light production network.You Will Learn:How Mainelove built an asset-light model through brewery partnershipsWhy every workflow gets documented in Asana before it's automatedCommon mistakes first-time CPG founders make, and how to dodge themHow moving fast helped land nationwide distributionWhy sales and logistics still run on people, even in the AI eraThe one process Jen refuses to automateThe No.1 eCom Operations hack“You have a thesis, you have signals, but you know, you're probably 80% right. You're not going to be a hundred.”This episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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The Best Logistics Strategy Most eCommerce Brands Miss with Daniel Cunningham Jr.
Jun 2600:28:21Tap to summarizeThe Best Logistics Strategy Most eCommerce Brands MissIn this episode of the eComOps Podcast, Norbert Strappler sits down with Daniel Cunningham Jr., Founder and CEO of Shiplo, to discuss why logistics becomes increasingly complex as brands scale and why most companies don't notice the problems until they're already losing margin.Daniel Cunningham Jr. is the Founder and CEO of Shiplo and a serial entrepreneur who has spent more than 20 years building, scaling, and exiting logistics technology companies. Throughout his career, he has focused on solving the operational challenges that emerge as brands grow across channels, warehouses, carriers, and markets. His work centers on helping businesses gain greater visibility, efficiency, and control over their fulfillment operations. Shiplo is an AI-powered logistics orchestration platform that helps eCommerce brands manage fulfillment across carriers, warehouses, and distribution networks. By acting as a coordination layer between disconnected systems, Shiplo enables businesses to optimize carrier selection, automate operational workflows, improve visibility, and reduce logistics costs through intelligent routing and data-driven decision-making. You Will Learn:Why logistics is one of the biggest hidden profit leaks in eCommerceWhat breaks first when brands add new sales channels and warehousesWhy the cheapest carrier rate is often the most expensive choiceHow multi-carrier strategies can improve margins and customer experienceThe role AI agents will play in the future of logistics operationsWhy clean logistics data matters more than ever in the AI eraHow fulfillment impacts customer retention and long-term growthShow Notes:(00:01:03) Meet Daniel and Shiplo(00:02:12) The Real Enemy Fragmentation(00:05:03) When Scaling Breaks Visibility(00:07:26) Why Problems Hide in Averages(00:09:13) Rates Versus Real Outcomes(00:11:42) Multi Carrier Strategy Explained(00:13:14) When to Optimize Logistics(00:15:00) Integration Effort and Change(00:16:41) Logistics as a Growth Lever(00:18:22) Myths Sustainability and Waste(00:20:26) Lessons from the Warehouse Floor(00:22:18) What Differentiates Future Brands(00:26:52) Closing Question and Wrap UpThis episode is sponsored by B2Bware the B2B commerce platform that replaces your email orders, your manual data entry, and your integration mess with one system that runs on your ERP. Check them out at b2bware.com.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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From Views to Sales: The Shoppable Video Playbook with Eitan Koter
Jun 1500:31:39Tap to summarizeFrom Views to Sales: The Shoppable Video PlaybookEitan Koter is the Co-Founder and co-CEO of Vimmi, a video commerce SaaS company helping brands accelerate sales through shoppable videos. With over 20 years of experience in startups, public companies, and even a NASDAQ IPO, Eitan is a thought leader in digital marketing, video commerce, and startup strategies.Vimmi is a leading video commerce platform that helps brands and retailers turn passive viewers into active buyers through shoppable videos. With seamless integration across major platforms like TikTok, YouTube, Instagram, and Amazon, Vimmi empowers businesses to boost conversions and engage customers where they spend their time.You Will LearnHow shoppable videos can enhance the customer experience and boost conversion rates.Best practices for starting with video content, even if you're not comfortable in front of a camera.How are different platforms (TikTok, YouTube, Facebook, Instagram, etc.) used for shoppable videos, and what are their benefits?The importance of being consistent and authentic when producing content to increase engagement and trust.Insights into integrating products into videos seamlessly, syncing platforms like Shopify, WooCommerce, and Amazon for effective video commerce.This episode is brought to you by B2BwareB2Bware by SyncSpider is a self-service B2B portal designed for manufacturers, distributors, and wholesalers that rely on complex pricing, ERP data, and large product catalogs, and don’t want to add more scripts. Try B2Bware today.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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When Product Content Is Slowing Down Your eCommerce Growth with Lynn Herman
Jun 500:20:41Tap to summarizeWhen Product Content Is Slowing Down Your eCommerce GrowthLynn Herman is an ABM Marketing Manager at Canto with extensive experience in digital asset management, product information management, and content operations. Before joining Canto, she worked at Image Relay, one of the early companies focused on combining product information and digital assets into one system.Canto is a digital asset management platform that helps brands organize, manage, and distribute digital content from a centralized location. Its platform helps marketing, eCommerce, and creative teams create a single source of truth, improve content searchability, automate workflows, and keep product assets consistent across every channel.You Will Learn:Why product content becomes harder to manage as brands scaleHow marketplace requirements create content chaosWhy every brand needs a single source of truthHow outdated product content can hurt listings and increase returnsWhere AI creates the most value in content operationsWhy user-generated content matters more than everHow better content operations help teams launch fasterShow Notes:(00:00:58) Meet Lynn Herman(00:02:52) Scaling Content Chaos(00:04:04) Multi Channel Headaches(00:06:22) Single Source of Truth(00:09:04) Content System Mindset(00:10:11) Listings Suppressed Risks(00:15:09) User Generated Content(00:17:37) Prompt Skills Investment(00:18:51) Question For Next Guest(00:19:26) Final TakeawaysThis episode is brought to you by B2BwareB2Bware by SyncSpider is a self-service B2B portal designed for manufacturers, distributors, and wholesalers that rely on complex pricing, ERP data, and large product catalogs, and don’t want to add more scripts. Try B2Bware today.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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Your Best Creative Is Killing Your Conversion with Aaron Smedley
May 2200:27:41Tap to summarizeYour Best Creative Is Killing Your ConversionIn this episode, Aaron Smedley, GM of Shopify at Cloudinary, breaks down why the visual layer is one of the most underestimated operational levers in eCommerce. Drawing on his experience at Apple, Arc'teryx, and Cloudinary, he explains how asset chaos creates hidden costs, why slow pages are a management problem not a design problem, and what it actually takes to build a media system that scales.Aaron Smedley is GM of Shopify at Cloudinary and a digital commerce operator with 15 years of experience across brands like Apple and Arc'teryx. He works at the intersection of retail operations, customer experience, and Shopify transformation, helping brands scale without sacrificing speed, consistency, or performance. Cloudinary is a visual media platform that helps eCommerce brands manage, optimize, and deliver images and videos at scale across every channel and device.You'll learn:Why visuals are an operational system, not just creative assetsThe four failure modes of poor image managementHow to start fixing your media layer without boiling the oceanWhere AI helps and where automation matters moreShow Notes:(00:01:14) Meet Aaron and His Journey(00:03:35) Why Brands Get Visuals Wrong(00:06:29) Four Things to Never Do(00:08:22) Start Small and Systemize(00:10:39) The Hidden Cost of Chaos(00:11:48) Tools and ROI for DAM(00:13:39) AI vs Automation in Media(00:16:45) Designing for Human Behavior(00:19:41) Speed Without Sacrificing Beauty(00:20:51) Rapid Fire and Apple Lessons(00:23:20) Books and Final TakeawaysThis episode is brought to you by B2BwareB2Bware by SyncSpider is a self-service B2B portal designed for manufacturers, distributors, and wholesalers that rely on complex pricing, ERP data, and large product catalogs, and don’t want to add more scripts. Try B2Bware today.Let’s keep learning and growing together in the world of eCommerce!If you want to learn more about our podcast or have an exciting story to share with our audience, check SyncSpider’s website for more info.
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