Dave Ramsey (15:49)
I See what you're saying. Okay, so there's two things you can pick up there that'll probably help you in the process because both of these things would apply. What I said earlier. One is you probably need some project management software of some kind. And the second thing is I'm going to find that by doing. The second thing is I'm going to talk to my competitors that are either not direct competitors, but they're just running around the same space because they're in one niche and we're in another and ask them what they're doing, take them to lunch, form a project management best practices group. So I have a friend that is in an equipment business, huge equipment business, several hundred million. And he has formed an industry wide best practices group among his competitors and they all go on a retreat once a year and share best practices even though they're all direct competitors. But they value the information so much that they're willing to come and share without sharing individual proprietary secrets. But share, you know, this is how we handle this service order, this is how we handle this sales situation. And they share best practices back and forth. And it's helped the whole industry clean up and it's helped him have, you know, to learn some things from some old dogs that have been doing it a long time and some young dogs that are more sophisticated and digitally minded. So you're looking for some best practices from the arena that you're playing in. One of those would be find some software management systems that'll help you run these particular types of projects. I don't know enough about your world to suggest one, but there's tons of stuff out there in this space. I mean, project management is a full science in and of itself. And so you should be able to find stuff in the manufacturing realm that's almost plug and play and meaning you can just load it and learn how to operate it and have a, you know, something that tracks the thing from the time the order is placed and the budget's developed and the schedule's put in place and the materials are ordered and the labor cost is there. And then you can track back against that put, take the actual result back against budget. This was the estimate the budget and then here's the completed actual and compare actual to estimated and your estimating will get better then because you're adjusting your estimating based on the mistakes you made in the estimating process. Because you always make mistakes in the estimating process 100% of the time, even if you've been doing it 1,000 years. But if you measure everything and then do an autopsy on each project after it's over and say, okay, here's estimated, here's actual what happened in between there, that we can know that we can standardize and make the estimates more accurate next time because this was missed or that was missed, and that process will help you there. But a good project management software should lead you through every bit of that. Just like good budgeting software will run you through an accounting system that will do the exact same thing. On the accounting side, this product is not as profitable. What happened? We thought, you know, it was budgeted at X and it came in at Y. What in the world? And, oh, wow, it's a whole lot better than we thought. How did we miss it? So how do we miss being as popular as we are? I didn't know that. Or how do we miss, you know, losing a bazillion dollars on this one thing because we're stupid? All that kind of stuff comes up when you measure it against something, and that'll clear up a whole lot of fuzziness. So, yeah, some best practices, some good project management systems and software processes plugged in probably make your life a thousand times better than it is right now, because you guys are flat out pulling this out of your ear on every deal, it sounds like. Question of the day from Diane in Milwaukee, Wisconsin. Hey, Dave, Every time we promote someone from within, we create a hole in their old role that's hard to backfill. At what point is it actually healthier to bring in outside talent to so the whole structure doesn't get shaky? No, no, no, no, no, no, no, no. Two things. One is, if you primarily want to promote from within, everyone in the building needs to be continuously training their replacement. Everyone. And if they're not training their replacement, you should be training their replacement bench depth. When the star player on the floor gets hurt, somebody's got to come off the bench and they got to be ready because they've been trained and practicing. And so, you know, you need bench depth on every position. Then when you move someone up, there's someone ready to step up into their role and someone ready to step up into their role, and you get a little domino effect upward. And everyone in the place likes that because they go, oh, there's upward movement here. I can move up if I do well and I plan my replacement and I need to plan to be someone above me's replacement in the org chart, and that way I get to move up. So planning the replacement and bench depth is one Thing that we've done. The other thing is if we hadn't done that, and that's more in years past, lately, we got a pretty good bench depth idea going on because we've made such a stink about it around here that everyone in the place, no one is important enough to not plan your replacement. So if you're sick, there's a tragedy or you get promoted, we're not left without your job being done. So that's one thing. But. So we've been doing that a long time. But before that and even occasionally now, if we want to promote someone and it's going to leave a hole, they cannot take the new job until we hire or train internally their replacement. So they cannot accept the promotion. Or we can give them the promotion, we can identify this. But then we talk to the recruiting team and we go, we need to fill their role so they can move up. We need to fill their role so they can move up. So they don't make the move up until the role is filled under them. And that could be by bench depth like I suggested at first, or it could be by an outside hire that's coming in to fill their role. To fill their role. To fill their role. And so usually this happens where someone leaves suddenly that we didn't plan, we didn't know they were leaving and they're gone. Poof. And now we got a hole in a leadership team and we've got someone on the bench that looks pretty good for that leadership team and we want to jump them up into there right quick and fill that leadership hole. But instead we just circle around and take care of that. That person's work until we can backfill the person moving up. Hopefully we've grown their bench and we can do it real quick or hopefully so the recruiting team can get real excited and get someone in there in that slot so we can do it real quick. And then we have a maximum time that we allow that to go on. We're not going to hold someone's promotion back for more than six months. After six months, we're just going to make it hard on the people that's left behind. The whole that's left behind. And so then everybody gets their crap together from the next time this comes around about having bench depth and. Or the recruiters get jacked up about getting somebody in here. Hello. Get somebody hired. This is a big problem. So you fill the hole and that way it's not shaky and you either fill it with a recruit while you hold the person back on their promotion temporarily or you have bench depth, which is your best option. So go for bench depth. Start working right now, Diane, for everyone in there to have their replacement, their eye on who will replace me when I move up and start mentoring, apprenticing, training, discipling them to step into that role. And that's exactly how we do it. Every breakthrough in your business starts with a breakthrough in you. That's why you need to come to Entree Leadership Summit. You'll get insights from top thought leaders in the leadership and business space, like Will Guidera, Vanessa Van Edwards, Brian Buffini, and more. And the best path, it all happens at Disney's Coronado Springs resort in Orlando. To join us May 17 through 20, visit entreeleadership.comsummit or click the link in the show notes. Hey, guys. Please consider following this show, subscribing to this show, leaving a nice review. Sharing the show. Sharing is good. Sharing. Please share. They taught you that in kindergarten, right? So click the sharing button and just say, everything I need to know I learned in kindergarten. Push share. Let people know we're here. Hey, it's helpful, man. We really appreciate it when you guys do that and we appreciate you being with us. Mitchell is with us in Nashville. Hi, Mitchell. How are you?