Transcript
Dave Ramsey (0:10)
From the headquarters of Ramsey Solutions, this is Entre Leadership, where I take calls from leaders like you about what it takes to win at any stage of business and leadership. I'm Dave Ramsey, your host with over 30 years of experience leading in the trenches right alongside you. If you've got a question you want to ask on the show, fill out the form on entreeleadership.com ask or call and leave us a voicemail. We'll get back to you and get you on at 8449-4410-7084-4944, 1070. Roscoe's with us in Charleston, South Carolina. Hey, Roscoe, how are you?
Roscoe (0:50)
Hello.
Jeff (0:51)
Hey.
Roscoe (0:51)
I am the operations officer for a 12 person managed service provider and IT company. We did about.
Roscoe (0:59)
Million in revenue last year. And my question is, in your experience, how have you defined owner versus CEO roles when those are two different people?
Dave Ramsey (1:12)
Well, in our case they were one person, but we still kept them very separate. So I did.
Dave Ramsey (1:20)
99% of the operational decisions around here as the CEO, meaning that me and the leadership team would have a problem or an opportunity in the middle of the table. We would wrestle, fight, fuss, argue, whatever we do. That's how we process stuff around here until we wrestle to the ground the issue. And as a group of leaders that trust each other and we would grow a consensus on how we were going to deal with that thing in the middle of the table. And once we wrestle it enough, the rest of us, some of us are on one side of the table, one of them, some of us on the other. And I led the group discussion.
Dave Ramsey (2:00)
Without manipulation to get to the best answer not to what I wanted. And the.
Dave Ramsey (2:07)
You know, that's where we were taking it. And so that's the CEO role. Sometimes the arguments in there would get so forceful, including me, that the team, the leadership team might take a step back. I might have pushed so hard they were back on their heels and they would say, hey, hey, that sounds very forceful and passionate. Are you speaking as the owner and saying this is what we are going to do or are you just arguing the point? And 99% of the time I'm just arguing the point. I generally do not play the trump card, so to speak, of owner and say you will do what I say because I'm the daddy.
Roscoe (2:44)
