98 - Why Embracing HighLevel as Your Core Platform Boosts Client Trust

Vit brings back returning guest Michael Reimer, retired firefighter turned automation architect and founder of CRM Pros, to unpack HighLevel's rapid evolution into an AI-powered operating system and what that means for agencies right now. From Voice AI and Conversational AI to AI Studio and the soon-to-be-upgraded Agent Studio, Michael shares what's shipping, what's coming, and how to convert these capabilities into client wins. He breaks down his battle-tested framework for building reliable Voice AI agents at speed, how to reduce churn with smart reporting, and a practical outreach system that turns cold prospects into warm appointments using custom demos. If you're an agency or SaaS founder looking to ride HighLevel's AI wave without the shiny-object detours, this episode is a blueprint.

Special Offer 🤩📣

Michael, a seasoned automation architect, is offering a turnkey AI prospecting system that can transform how you reach and engage clients. Here's what you get:

✅ Automated system to find local businesses, enrich data, and build custom Voice/Chat demos branded to each prospect

✅ Seamless deployment inside your HighLevel account

✅ No software subscription needed—Michael's team covers the API costs

✅ Bonus stack: Monthly marketplace gift card and access to six live community calls per week (2 technical, 2 sales-focused, 2 HighLevel feature trainings)

This is a fantastic opportunity to streamline your outreach and start converting cold prospects into warm leads with ease. 🌟

Curious to learn more? Visit https://insaneaioffer.com and mention the HighLevel Experience Podcast to unlock your listener bonus!

About Michael Reimer

Michael Reimer is a retired firefighter turned automation architect and founder of CRM Pros, based in West Palm Beach, Florida. He has built three multimillion-dollar companies, led automation projects for more than 85 businesses, and developed over 2,400 AI voice agents. Known in the HighLevel community for his practical approach to Voice AI, client implementation, and agency enablement, Michael helps agencies turn AI and automation into real-world systems that deliver results.

Highlights 🔥

Key points we talked about in this pilot episode!

👉 [00:01:00] HighLevel's Evolution to an AI Operating System - Discussion on HighLevel's rebranding as an AI operating system, the rapid development of AI features, and the proactive approach of HighLevel in integrating AI across the platform.
👉 [00:03:00] HighLevel's Development Speed and New Features - Michael talks about the fast-paced development at HighLevel, including the use of vibe coding, the introduction of new features like voice cloning, and the future potential of speech-to-speech technology.
👉 [00:06:00] HighLevel as the Core Platform - Vit and Michael discuss the importance of using HighLevel as the central hub for business operations, leveraging its infrastructure, and the benefits of its SOC 2 compliance.
👉 [00:09:00] Building Systems Around AI Agents - Michael emphasizes the importance of building systems around AI agents rather than relying solely on the agents themselves, and his approach to using a hybrid model of local and cloud-based AI models.
👉 [00:26:00] Voice AI Implementation and Testing Process - Michael outlines his methodology for implementing and testing Voice AI, including iterative testing, stress testing, and the importance of monitoring and adjusting based on real calls.
👉 [00:55:00] Proactive Service Reminders and Client Retention - Discussion on using proactive service reminders as a high-ROI use case for Voice AI, and the significance of transparent reporting to reduce client churn.
👉 [00:46:00] Generating First Clients and Effective Outreach - Michael shares strategies for acquiring initial clients through personal networks and effective outreach using custom demos and enriched data from Google Maps.

Our Sponsors:

We’re proud to partner with some of the top industry leaders who help make the HighLevel Experience Podcast possible:

HighLevel

HighLevel is the all-in-one sales, marketing, and automation platform powering thousands of agencies and businesses worldwide. From AI tools to funnels, CRM, workflows, chat, reviews, and more—HighLevel helps you automate, scale, and deliver better results with one powerful system.

Click here to get 30-day extended free trial of Highlevel

HL Pro Tools - Your All-in-One Agency Toolkit

HL Pro Tools helps HighLevel users scale faster with daily coaching, industry-specific snapshots, done-for-you onboarding, branded demos, theme customisers, and white-label resources. It’s the ultimate toolkit for agencies wanting to grow, automate, and stand out — just like we do at the High Level Experience. - Click here to learn more about HL Pro Tools

VAHub PRO

Free Up Your Time with HighLevel-Pro VAs — $297 Onboarding Fee Waived!

Meet VA Hub PRO—the ultimate VA agency built just for HighLevel users. Imagine having a team of skilled “HighLevel ninjas” who handle your GHL tasks flawlessly, freeing you to focus on growth, client meetings, and closing deals. I’ve seen the impact firsthand with my own VAs, Komal and Eyanda—they’re game-changers. Right now, VA Hub PRO is waiving the $297 onboarding fee. Book your call at highlevelexperience.vahubpro.com.

Level Up Marketplace

A cutting-edge platform designed to extend the functionality of HighLevel, offering a wide range of custom apps and workflow actions tailored to meet the diverse needs of agencies and SaaS businesses.

As one of the only six global HighLevel developer partners, Level Up Marketplace provides innovative solutions that streamline processes, enhance customization, and enable new revenue streams. Whether you're looking to replace external tools like Zapier with native HighLevel integrations or seeking unique app functionalities to solve specific business challenges, Level Up Marketplace delivers agile, high-quality applications that empower agencies to scale and optimize their operations effortlessly. With a commitment to continuous development and community-driven innovation, Level Up Marketplace is redefining what’s possible within the HighLevel ecosystem.

SPECIAL OFFER FOR OUR PODCAST LISTENERS!

Use promo code VITMULLER at checkout to get 20% discount on your Level Up Marketplace Subscription! Click Here To Sign Up

My CRM Sim

Unlimited SMS & WhatsApp for HighLevel

Get your SMS & WhatsApp marketing up and running effortlessly in 5 minutes with myCRMSIM + High Level and enjoy unlimited text messaging capabilities without the hassle of A2P registration or per message charges. Use promo code HLE25 to get 25% off any plan my CRM Plan. Click here to get started

Love This Podcast?

Please rate and review in your favorite app by clicking here

Subscribe to High Level Experience Newsletter!

Subscribe to our newsletter for exclusive updates, strategies, and a front-row seat to the latest GHL feature reviews, all tailored to propel your journey to HighLevel greatness. Join us now and be part of a community that's redefining success in the digital age! 🚀💼🎧✨

Click here to subscribe

Share your story to be featured on our next episode!

Each episode we feature 3 different GHL agencies sharing 1 inspiring story of businesses and impact made for them as a result of using HighLevel. Click here to submit yours!

🎤Got a Beef 🥩with HighLevel? Let’s Hear It!🎤

Share it in 60 seconds and join our ...