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Ryan Knudsen
Last week, the CEO of UnitedHealthcare, a major insurance company, was shot and killed in midtown Manhattan. And the story and subsequent search for his killer has captivated the nation.
Joshua Chaffin
Meantime, developing now a manhunt is underway in the deadly shooting of UnitedHealthcare's CEO. He was shot and killed this morning outside of a New York City hotel.
Unnamed Analyst
It has the kind of makings of like a thriller, you know. This top executive is in the middle of midtown Manhattan in the middle of holiday season and he is gunned down by an assassin in the sort of pre dawn darkness.
Ryan Knudsen
That's our colleague Joshua Chaffin who's been covering the story.
Unnamed Analyst
Somebody with a pistol, with a silencer who seemed to know what they were doing. And it's utterly mysterious as to what has happened, why this has happened.
Ryan Knudsen
And then yesterday we begin with that.
Joshua Chaffin
Breaking news out of Pennsylvania. After a six day manhunt, a man is in custody in connection with the murder of the United Healthcare CEO with.
Ryan Knudsen
More on who that Luigi Mangioni, a 26 year old Ivy League graduate, was arrested hundreds of miles away from the scene of the crime at a McDonald's in Altoona, Pennsylvania. He's been charged with murder. But the story is far from over.
Unnamed Analyst
There's yet another layer to the story which is the response from the public and the deep, deep anger at the healthcare system, at the health insurers in particular. And so we've actually seen a case where you have a murdered executive who's a father of two and yet you have all sorts of sympathy online for the, for the killer, which is unusual.
Ryan Knudsen
Welcome to the Journal, our show about money, business and power. I'm Ryan KNUDSEN. It's Tuesday, December 10th. Coming up on the show, the murder of a health insurance CEO and what we know about the alleged killer.
Joshua Chaffin
This episode is brought to you by Indeed. We're driven by the search for better. But when it comes to hiring, the best way to search for a candidate isn't to search at all. Don't search match with Indeed. Use Indeed for scheduling, screening and messaging so you can connect with candidates faster. Listeners of this show will get a $75 sponsored job credit to get your jobs more visibility@ Indeed.com journal. Terms and conditions apply.
Ryan Knudsen
The CEO of UnitedHealthcare was a man named Brian Thompson. He was 50 years old, had two kids and he'd been in the role for about three years. Last week he was in New York for a big Investor conference around 6:45am on Wednesday, he was walking outside the Hilton Midtown hotel when A man in a dark jacket and a hood shot him in the back multiple times. So after Brian Thompson, the CEO of UnitedHealthcare, was murdered, what clues did the police have to go off?
Unnamed Analyst
I think that their clues were largely surveillance. And this is, you know, Midtown is one of the most surveilled places on the planet, apparently. And so there were all sorts of camera feeds, either from the NYPD itself or from private landlords and businesses, neighboring buildings all around that area. And so it was remarkable that people could see and really gruesome people could actually watch this murder quite soon on video, which distributed all over the Internet. People were able to see that. And yet at the same time, the killer seemed to have been careful enough that police could not quite track him down. It took some time to actually get an image of his face. And he seems to have done a pretty effective job at eluding them, at least in the early days after the.
Ryan Knudsen
Shooting, the suspect rode a bike to Central park, where he disappeared for a while. Then he took a taxi to a bus station at the northern edge of the city and left town. And at the scene, police found these three bullet casings with the words deny, defend and depose written on them. What's the significance of that phrase?
Unnamed Analyst
Those were the first kind of clues to his motivation. And those are kind of buzzwords for people who are opponents or protesters of the health insurers and who complain that this is the common playbook of the for profit health insurance industry, that they delay claims, they deny them, and that basically their playbook is to do whatever they can to not pay, and that's how they pad their bottom line. So that was the first sign that this might be tied to some grudge or gripe about healthcare.
Ryan Knudsen
But to be clear, nobody actually knew what the killer's motivations were.
Unnamed Analyst
No, we didn't. And of course, there was all sorts of speculation. Was it some sort of personal matter, et cetera, but we didn't know. We knew that this was a gentleman who had been targeted specifically, that the killer had sort of been lying in wait, that all sorts of people had passed him by on the sidewalk. But he clearly was focused and waiting for Brian Thompson, who is a healthcare chief executive. And then I think when those, the words written on those shell casings became apparent, that, I think began to tip suspicion in that direction.
Ryan Knudsen
And what were New York police doing to try to catch him?
Unnamed Analyst
According to Jessica Tisch, the new police commissioner, you know, she pointed to all of these kind of neat gadgets and assets that they deployed drones Scuba teams, aerial surveillance, aviation, K9 units. But it sounds like a huge part of it was sifting through and looking at thousands of hours of footage of surveillance video footage and trying to find the kind of proverbial needle in the haystack.
Ryan Knudsen
What were they able to piece together about the alleged killer's movements after the shooting?
Unnamed Analyst
They found a very kind of telling picture of him at the front desk of a hostel on the Upper west side, where the clerk apparently asked him to remove his mask and smile for an instant when he was checking in. In that moment, he has a very distinctive smile that was captured on video. And then the police were able to circulate that to the media and online.
Ryan Knudsen
And while the police were searching for the killer, there's this other thing happening, which is this outpouring of anger from the public at the health insurance industry. Yeah.
Unnamed Analyst
So the first thing that we, that I at least began seeing was all sorts of snarky comments online, which is, you know, not something that's atypical for social media. You know, things like my deductible, you know, doesn't cover my sympathy, or clearly a lot of disdain for United Healthcare. Y'all saying murderer. I'm saying freedom fighter because y'all always want to act like y'all don't see what's going on until somebody do something.
Joshua Chaffin
A little bit radical. This was like a unifying moment for the American people. And I'm noticing that people are feeling a sense of justice being served by this modern day Robin Hood.
Unnamed Analyst
It was easy to kind of chalk that up to, you know, this is people online saying kind of crass things. But very quickly, my email box began to fill up with really heartfelt letters or notes from doctors, dentists, healthcare practitioners laying out the depth of their frustrations with the insurance industry and how kind of soul crushing it was to fight every day to try to get treatments and procedures approved for patients. And what a misery it was to endure this constantly. And they did not defend in any way the murder, but they certainly attested to how unpopular the health insurance industry is.
Ryan Knudsen
Did any of this broader sentiment have an impact on the manhunt?
Unnamed Analyst
So in the immediate aftermath, there were all sorts of people who have kind of this new practice of people kind of crowdsourcing an investigation, kind of amateurs getting together online and helping the police through open source data make connections that were very effective in identifying some of the January 6th insurrectionists. A lot of those people said, you know, I don't condone murder, but we're not. I'm not Going to help in this case. I'm sitting this one out. I don't believe in the health care system.
Ryan Knudsen
Did Brian Thompson's family or the company say anything about this reaction from the public?
Unnamed Analyst
I think they've been grieving very privately. His funeral was private. I imagine it must kind of deepen their pain to know that there are a lot of people celebrating his murder or if not celebrating, justifying, ultimately it.
Ryan Knudsen
Was a member of the public who noticed the suspect and turned him in.
Unnamed Analyst
So the scene of the arrest is a McDonald's in Altoona, Pennsylvania, which is kind of central western Pennsylvania. It is kind of a walk away from the Greyhound bus station, a really non descript neighborhood. And apparently he was sitting toward the back of the restaurant with a laptop and somebody recognized him from wanted poster. And employee called the local police.
Ryan Knudsen
And then what happened next?
Unnamed Analyst
The police responded. I think they said it was 9:14am and they approached Luigi Mangione and it sounds like he was reasonably civil. And he gave them a fake New Jersey driver's license. And then one of the officers apparently asked him if he had been in New York recently. And apparently at that moment he went quiet and started shaking. So I think at that point police had a pretty good indication who it was. And he was taken into custody soon thereafter.
Ryan Knudsen
Here's New York City Mayor Eric Adams at a press conference yesterday.
Joshua Chaffin
He matches the description of the identification we've been looking for. He's also in possession of several items that we believe will connect him to this incident.
Unnamed Analyst
So in addition to the fake id, they found a ghost gun that had been produced on a 3D printer. They also found a silencer that had been produced on a 3D printer. And they found a three page handwritten document.
Ryan Knudsen
Coming up, what we know about the suspect. All right, so tell us everything we've learned so far about the man who was arrested yesterday, the alleged killer, Luigi Mangioni.
Unnamed Analyst
You know, this figure had been cloaked in a hood and a medical mask as we knew him during the manhunt. And all of a sudden, after he's captured, we have images and we have a name. Very quickly, Luigi Mangione. Luigi attended a very prestigious school, the Gilman School, all boys school, where tuition runs up to $40,000 a year. He was valedictorian, graduated in 2016.
Ryan Knudsen
Here's Mangione addressing his class as valedictorian.
Unnamed Analyst
Throughout his time here at Gilman, the.
Ryan Knudsen
Class of 2016 has been coming up with new ideas and challenging the world around it.
Unnamed Analyst
And then he goes on to University of Pennsylvania, where he's an honors student and gets a master's in computer science. So he's a very bright, talented young man and seemingly pretty idealistic and thoughtful. And it turns out that Luigi Mangioni is from a very affluent, prominent family in Maryland. The family owns or developed a golf course and resort. It's a large Italian American family. One of the members is a local representative.
Ryan Knudsen
In a statement, Mangione's family said, quote, our family is shocked and devastated, and that they, quote, offer prayers to the family of Brian Thompson. What else did you learn about his personality? What makes you think he was idealistic?
Unnamed Analyst
He had written some blog posts in high school talking about, you know, he became very interested in computer programming. You know, we can follow books that he read and so forth, you know, through college. And after college, he posted on the Goodreads site. And he's clearly wrestling with a lot of questions about society and ethics and so forth.
Ryan Knudsen
Mangione appeared to review lots of books on the Goodreads website. And in January, there was a notable entry.
Unnamed Analyst
He posted a review of the Unabomber's manifesto that was quite sympathetic. And he, you know, sort of endorsed the idea that if you come to a point where your political activism isn't working, then maybe violence is justified. So in light of what we now know, that's really pretty chilling. He also posted various books about back pain, and we believe that he had back surgery, that he had chronic pain back pain, that he had what looks like spinal fusion surgery. And so there is obviously a lot of suspicion about his interaction with the healthcare system and what that experience did to him.
Ryan Knudsen
According to friends, Mangione had back surgery, and then at some point this year, he lost contact with some of his friends and family.
Unnamed Analyst
Yeah, this is still very much kind of a gray period in the investigation, and I imagine we'll learn a lot more about it in the coming days. But there are messages on his social media from friends saying, hey, are you okay? What's happened to you? Your family's looking for you. Can you get in touch? Should I be worried? There's another one from a friend saying, you committed to the wedding? To my wedding. Are you coming? What's happened is all okay. So clearly, at some point in the last however many months, something seems to have gone wrong and he seems to have sort of drifted away.
Ryan Knudsen
This afternoon, while being escorted into a courthouse in Pennsylvania, Mangione shouted at reporters. It's not exactly clear what he was referring to, but he appeared to say, it's completely unjust and it's an insult to the intelligence of the American people and their lived experience. Mangione is currently being held without bail in Pennsylvania and is contesting extradition back to New York, where he faces a murder charge, among other criminal charges. Now, a judge set a schedule for legal proceedings in Pennsylvania that could take weeks to resolve. So at this point, it seems like his frustration with the health insurance industry might actually be a factor that motivated him. So what does that mean for the health insurance industry?
Unnamed Analyst
It's a fascinating question. I mean, I don't think health insurance companies have ever been terribly popular, but it must be bracing and shocking for insurance executives to follow the story and discover just how angry people are at themselves. And a sentiment in a lot of the emails that I've received is, is it really surprising that this has happened? Isn't it more surprising that this hadn't happened sooner? So I think you have United Healthcare, Brian Thompson's company. I think it made up about $25 billion in profits last year. That has a profound reputational problem. And I think it's not something that's sort of easily moved past.
Ryan Knudsen
Has the health insurance industry responded so far?
Unnamed Analyst
I think the industry is. My sense, just looking from the outside, is that they themselves are sort of in a state of shock as to what happened and still kind of digesting this whole saga and what it's telling them, how people feel about them.
Ryan Knudsen
UnitedHealth said last week that its priorities were supporting Thompson's family and ensuring the safety of its employees. The company said it will, quote, continue to be there for those who depend upon us for their healthcare. What questions do you still have about Mangione in this incident?
Unnamed Analyst
We have a lot of questions. You know, there's a lot of sort of gumshoe police work, basic stuff, you know, when did he get to New York City? How did he get here? What was he doing day in, day out while he was preparing? How was he able to intercept Brian Thompson that Wednesday morning outside the Hilton? And I think that, you know, we have sort of a rough, broad, brushed picture of a very promising young man kind of, in some ways, turning. But we haven't really fleshed that out yet. And I think that's important to do to understand all that he went through that took him to this point.
Ryan Knudsen
What do you think the reaction in the moment of all this frustration and rage that we've seen from people online toward the health insurance industry and the healthcare industry say about America right now?
Unnamed Analyst
It does feel like we're in a kind of time of anger and earthquakes and eruptions and, you know, every institution suddenly seems kind of vulnerable or at risk from, you know, this kind of public rage and discontent. Social media, of course, is also great at harnessing that. If you move past the shock and the sort of tabloid elements of the story, it seems to tap into something about this broader public mood in the nation at the moment that there is so much anger at institutions and health insurers among them. And so the fact that we've had this strange reaction, the fact that it has seems to have almost created kind of a reckoning, I guess for the health insurance industry is I think pretty significant.
Ryan Knudsen
That's all for today. Tuesday, December 10th. The Journal is a co production of Spotify and the Wall Street Journal. Additional reporting in this episode by Scott Calvert, Jim Carlton, Alyssa Luckpat, Anna Wildy Matthews and Ginger Adams. Otis, thanks for listening. See you tomorrow.
Published on December 10, 2024 | The Journal, The Wall Street Journal & Gimlet
On a fateful morning last week, the business world was shaken by the tragic assassination of Brian Thompson, the 50-year-old CEO of UnitedHealthcare, a leading insurance giant. The incident, which occurred outside the Hilton Midtown hotel in the heart of Manhattan, has not only devastated Thompson's family and colleagues but has also ignited a nationwide manhunt and a broader discourse on the healthcare industry's role in society.
At 00:06, host Ryan Knudsen introduces the harrowing event:
"Last week, the CEO of UnitedHealthcare, a major insurance company, was shot and killed in midtown Manhattan. And the story and subsequent search for his killer has captivated the nation."
The assassination took place around 6:45 AM on a Wednesday morning, during the bustling holiday season. As journalist Joshua Chaffin reports at 00:19:
"A man is in custody in connection with the murder of the United Healthcare CEO."
The shooter, depicted by an unnamed analyst at 00:30, exhibited a chilling level of premeditation:
"Somebody with a pistol, with a silencer who seemed to know what they were doing. And it's utterly mysterious as to what has happened, why this has happened."
Surveillance footage captured the murder, showcasing the assassin’s calculated approach in the pre-dawn darkness of Midtown Manhattan.
Despite Midtown being one of the most surveilled areas globally, the perpetrator initially evaded capture. At 04:26, Ryan Knudsen details the investigation's early stages:
"I think that their clues were largely surveillance... the killer seemed to have been careful enough that police could not quite track him down."
The breakthrough came after extensive efforts, including drone deployments, aerial surveillance, and sifting through thousands of hours of footage. The arrest of Luigi Mangioni, a 26-year-old Ivy League graduate, was made possible through a combination of surveillance evidence and public assistance. As reported at 01:11:
"Luigi Mangioni... was arrested hundreds of miles away from the scene of the crime at a McDonald's in Altoona, Pennsylvania. He's been charged with murder."
The police discovered bullet casings marked with the words "deny, defend, depose" at the crime scene, hinting at a possible motive rooted in frustration with the healthcare system.
Luigi Mangioni’s profile presents a perplexing contrast between his affluent upbringing and the heinous act he committed. An unnamed analyst elaborates at 11:53:
"Luigi attended a very prestigious school... he's a very bright, talented young man and seemingly pretty idealistic and thoughtful."
Educated at the Gilman School and the University of Pennsylvania, Mangioni was recognized for his academic excellence. However, personal struggles emerged, particularly concerning his health and interactions with the healthcare system. At 13:55, it was revealed that:
"He posted a review of the Unabomber's manifesto that was quite sympathetic... sort of endorsed the idea that if you come to a point where your political activism isn't working, then maybe violence is justified."
Additionally, Mangioni suffered from chronic back pain and underwent spinal fusion surgery, experiences that may have contributed to his growing resentment towards health insurers.
The assassination of Brian Thompson has sparked a complex mix of emotions across social media platforms. An unnamed analyst observes at 07:15:
"There are a lot of people celebrating his murder or if not celebrating, justifying, ultimately it."
Joshua Chaffin notes the emergence of Mangioni as a "modern day Robin Hood," reflecting a segment of the population's deep-seated frustrations with the healthcare industry. Heartfelt messages from healthcare practitioners underscored the widespread disdain:
"Doctors, dentists, healthcare practitioners... laying out the depth of their frustrations with the insurance industry."
This public sentiment poses significant challenges for the health insurance sector, which is grappling with its reputation in the wake of the tragedy.
The incident has far-reaching implications for UnitedHealthcare and the broader health insurance industry. At 16:29, the unnamed analyst contemplates:
"United Healthcare... made up about $25 billion in profits last year. That has a profound reputational problem."
UnitedHealthcare's official stance, communicated at 17:22, focuses on supporting Thompson's family and maintaining service reliability:
"Our priorities were supporting Thompson's family and ensuring the safety of its employees. We will continue to be there for those who depend upon us for their healthcare."
However, the underlying issues highlighted by Mangioni's actions and the ensuing public outcry signal a critical juncture for the industry. The deep-seated anger and loss of trust necessitate introspection and potentially significant reforms to restore public confidence.
Mangioni, currently held without bail in Pennsylvania, is contesting extradition to New York, where he faces murder charges. During his courtroom arrival, he expressed vehement frustration:
"It's completely unjust and it's an insult to the intelligence of the American people and their lived experience."
With legal proceedings scheduled to take weeks, the case continues to unfold, promising further revelations about Mangioni's motives and the systemic issues that may have driven him to such an extreme act.
The assassination of Brian Thompson by Luigi Mangioni serves as a stark reflection of the broader societal tensions surrounding the healthcare system in America. The intersection of personal tragedy, corporate dissatisfaction, and public anger highlights the urgent need for dialogue and reform within the health insurance industry. As the legal process advances, the nation watches closely, recognizing that this incident is emblematic of deeper, unresolved conflicts that extend beyond a single act of violence.
Notable Contributions: Additional reporting in this episode was provided by Scott Calvert, Jim Carlton, Alyssa Luckpat, Anna Wildy Matthews, and Ginger Adams.
Listen to the full episode here.