Transcript
A (0:00)
Pull up a list of all the clients you've worked with over the last, let's say, 12 months. Just print out that list from your case management software and circle your five favorite and run through the list. Circle your five favorite. And these are the people that, if you could clone them and attract them over and over and over again, you'd be really excited about that, right? I'm pretty sure we all have those types of clients. And I know as a law firm, you, you've got a few of those. So that's sort of step one is run through the list, circle your five favorite, and then sit down and say, okay, what is it about these people? Why are these my favorite clients? Why did I like working with them so much? And you'll discover things in common. And it might be obvious. It might be like, well, they're higher income or they're in this specific type of profession. Sometimes it's less obvious. Sometimes it might be like, well, interesting. They all come from this one specific neighborhood. What is it about people that live in that area? It might be their age, it might be their gender. It could mean that you realize people with one political affiliation versus the other are just a better fit for you. Who knows? But the point is, you identify your five favorite clients and then you sit down and you say what they have in common, and that becomes your working hypothesis. These are the types of clients that you want to attract to your law firm.
B (1:24)
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