In this episode, Trisha sits down with Rick to talk about how communication really works inside organizations. They move beyond announcements and memos to look at communication as an ongoing cultural process that shapes trust, clarity, and effectiveness. Together, they explore how messages change as they move through layers of leadership, why first-line supervisors matter so much, and what makes listening across teams challenging, especially in times of change. Throughout the conversation, they return to a simple idea: communication gets better when leaders pay as much attention to what they are hearing as to what they are saying. Rick Rarick is a leadership coach and former Human Resources and Management Development executive with Levi Strauss, the Coca-Cola Company, Fiserv, and Invesco. During his professional career, Rick was responsible for helping his organizations define their vision and purpose, develop talent pipelines, and create cultures where people were committed to their work and each other. His work with clients is grounded in coaching the whole person: including the mental, emotional, and spiritual self. His approach to leadership is about taking initiative, defining a vision, and helping those around you be successful. Conversation Overview

Communication as Culture, Not an Event
Continuous Flow vs. Big Announcements
The Critical Role of Supervisors and Context
Listening and Feedback
Communication Across Levels and Silos
Leadership Self-Awareness and Assumptions

Resourses

The Leader's Journey Blog

https://www.youtube.com/@theleadersjourney

Moving Past the Memo - Conversations in Organizations