"L&D is fast becoming more than just a support function, one that is a strategic partner to the effective operation of any business”: this is a phrase Jeremy McLellan uses in his LInkedIn bio and a great description of the value he brings to his employers.

In this episode, we talk about how Jeremy has evolved his own practice, how he has brought his organisations along with him and achieved real business results.

KEY TAKEAWAYS

The paradigm shift in technology and its everyday applications has driven change in the way we consume education. The result is that we have adapted our own behaviours to suit this, but business training and development hasn’t yet caught up.

Expectations from our stakeholders, organisations and bosses, are that we run programs based on requests. Jeremy has begun to solve this by blogging, opening discussions and holding conversations. Communication is key.

An effective tool was to role-play the candidate experience with staff members, everything from arriving at the office to the setting of each environment. It even went so far as to include calls and conversations. The feedback proved extraordinarily accurate when real candidates arrived.

We do not tend to acknowledge the actual situations and challenges that people face in the context of their work, then a great deal of effort and credibility loses out.

When development was certificate-based, people saw each session as little more than a step toward their goal, instead of a real and fruitful development experience. Once the certificate was earned, the experience and knowledge was sidelined.

trust is vital between candidates and L&D. We all face resistance due to the expectations of candidate’s prior experiences. It’s best not to force something. We need to go where we’re wanted and needed, and look for the areas that are open to embracing change.

BEST MOMENTS

‘Business L&D needs to bridge the gap’
‘Googling our way through life’
’There were so many rituals that I thought were bonkers and unreasonable’
‘When you write something down it frames that thing in your own mind’
’To try something different in an organisation requires currency’
‘Resistance can be born out of miscommunication or lack of vision'

ABOUT THE GUEST

Jeremy McLellan is Head of Learning and Development Europe at Alvarez & Marsal and previously held the same title at Hudson. As a progressive L&D leader who focuses on performance and results, Jeremy challenges his teams to make the difference that makes a real difference, helping people to do what they’re trying to do better and helping his organisation to more effectively and efficiently achieve its aims.

You can follow and connect with Jeremy via:

LinkedIn: http://linkedin.com/in/jeremy-mclellan-evolving-learning-b6a12711

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.

CONTACT METHOD

Twitter:  https://twitter.com/davidinlearning/
LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
Website: https://www.looop.co/