Podcast
The Mindtools L&D Podcast
Hosted by Mind Tools Ltd · EN
The Mindtools L&D Podcast is a must-listen for anyone involved in Learning and Development or Human Resources. The weekly show features regular appearances from the Mind Tools team plus special guests to get right to the heart of issues affecting the L&D and HR communities. From learning needs analysis and evidence-based practice through to the impact of technology on work and hot topics at industry conferences, you'll get critical insights into the world of work, performance and learning.
29episodes
Episodes
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504 — Becoming a skills-based organization
5d ago00:46:45Tap to summarizeAs AI transforms the way work gets done, many organizations are trying to understand the skills they need today, as well as the expertise they'll need tomorrow. In this week's episode, Cammy and Gemma are joined by skills expert Koreen Pagano to unpack the rise of skills-based organizations. We discussed: What becoming 'skills-based' in an organization might look like The benefits and challenges of shifting towards a skill-based approach The impact of AI on this shift, skills development and managers. You can pre-order Koreen's forthcoming book, Rewiring Your Organization for AI, and buy her published books Building the Skills-Based Organization and Immersive Learning: Designing for Authentic Practice. In 'What I Learned this Week', Cammy shared a non-fiction book recommendation for Shakespeare was a Woman and Other Heresies. Koreen described the lives of a family of eagles which she's been following on the Big Bear Bald Eagle cam. For more from Mindtools Kineo, visit our new website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Gemma Towersey Cammy Bean Koreen Pagano
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503 — The Eras Tour: Part 4 (AI takes over)
2w ago00:40:36Tap to summarizeIn the final part of our 500th anniversary 'Eras Tour' retrospective, we conclude by saying farewell to our human co-workers and embracing the technology that will ultimately destroy us all: Artificial Intelligence (AI). Ross G and Dr Anna B are joined by our most frequent guest of all time, Donald H Taylor, to discuss: how AI took over Don's annual 'Global Sentiment Survey' the mindset shift that L&D professionals need to embrace to adapt to change whether, 10 years after we first asked this question, L&D is truly dead? During the discussion, Ross referenced the ultimate hidden banger in our back catalogue: 357 — L&D governance (the ultimate juggling act). He also referenced an August 2025 report which found that 95% of AI pilot programs deliver no value. In 'What I Learned This Week', Ross discussed the incredible longevity of sharks. Don referenced a conversation with his AI reports co-author Egle Vinauskaite. You can find their reports on Don's website. See also: donaldhtaylor.co.uk Like the show? You'll love our newsletter! Subscribe to The L&D Dispatch now. And if you're currently building AI skills in your organization, we can help! Check out our AI Skills Academy to find out more. Or drop us a note on LinkedIn, we'd love to hear from you. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Dr Anna Barnett Don Taylor
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502 — The Eras Tour: Part 3 (The hybrid period)
2w ago00:37:59Tap to summarizeIf the pandemic years saw the office become a 'blank space', the hybrid era gradually witnessed that space fill up again through return-to-office mandates. In this week's episode of The Mindtools L&D Podcast, Rob Baker joins us to continue our 'Eras Tour'. We discuss: how the pandemic created an opportunity for 'job crafting', and what's changed since we've come out of lockdown whether job crafting has lost relevance since the pandemic, or just gotten harder to realize what new research tells us about the impact of job crafting on performance and wellbeing. You can find out more about the work Rob does at tailoredthinking.co.uk. See also: Tailored Thinking's series of articles on Work and Job Design (including AI crafting): Building Better Work by Design Rob's book, Personalization at Work: Personalization at Work In 'What I Learned This Week', Rob discussed the art of subtraction, including the Lego experiment explored in this video. Ross G referenced an article in People Management on the challenge we may experience fulfilling AI roles in the future. Like the show? You'll love our newsletter! Subscribe to The L&D Dispatch now. And if you want to work with us, please do visit mindtools-kineo.com or find us on LinkedIn. We'd love to hear from you. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Ross Garner Rob Baker
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501 — The Eras Tour: Part 2 (The pandemic years)
4w ago00:39:36Tap to summarizeRoss G stays out too late. Got nothing in his brain. At least, that's what people say. In this week's episode of The Mindtools L&D Podcast, we're joined by Heeral Gudka and Andy Lancaster to continue our 'Eras Tour', with a look back at the pandemic years. We discuss: the impact of the Covid-19 pandemic on L&D, and how much of the 'new normal' we've held on to what connectedness and belonging look and feel like in the post-pandemic era how attitudes and organisational priorities around DEI have shifted since 2020. In 'What I Learned This Week', Ross discussed an HBR article on the pros and cons of continuous assessment. Like the show? You'll love our newsletter! Subscribe to The L&D Dispatch now. And if you want to work with us, please do visit mindtools-kineo.com or find us on LinkedIn. We'd love to hear from you. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Heeral Gudka Andy Lancaster
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500 — The Eras Tour: Part 1 (Starting with evidence)
Jun 1600:41:10Tap to summarizeTen years, 500 shows, countless guests. To celebrate our anniversary, we're releasing a special four-part series looking back at the evolution of L&D. In part one, Ross G and Ross D are joined by friend-of-the-show Julie Dirksen to revisit our early years. We discuss: whether L&D has yet become 'evidence-based' dumb ideas we fall for, get over, and fall for again evidence-based orthodoxies which we once believed, but now aren't so sure about. During the discussion, we referenced the Mehrabian fallacy, problems with the forgetting curve, and how psychologst Anders Ericsson improved his memory by forming connections with running times. In 'What I Learned This Week', Ross D referenced A History of the United States in 100 Objects, a podcast collaboration between the BBC and 99% Invisible. He wants you to know that his description of the 'screws' episode is inaccurate. Ross G discussed the carrier pigeon-based social media app Roost. Next week, we'll be revisiting our second Era: The pandemic years. You can find details of Julie's books, Design for How People Learn and Talk to the Elephant, at our website usablelearning.com Like the show? You'll love our newsletter! Subscribe to The L&D Dispatch now. And if you want to work with us, please do visit mindtools-kineo.com or find us on LinkedIn. We'd love to hear from you. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Ross Garner Julie Dirksen
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499 — Why workplace learning has never been more important
Jun 900:37:35Tap to summarizeAccording to Dr Tessa Forshaw, Faculty Director of the Harvard Graduate School of Education's Workforce Learning and Innovation Initiative, workplace learning has never been more important. It's also never been at greater risk. In this week's episode of The Mindtools L&D Podcast, Tessa joins Ross D and Matt to discuss: the role of L&D at a time when the World Economic Forum has estimated that 59% of the global workforce will need retrained by the end of the decade the importance of 'desirable difficulty' in learning, and how this is undermined by technologies like AI what the future of L&D should look like in an environment where skills needs are evolving at such a rapid pace. You can find out more about The Future of Workforce Learning and Innovation certificate programme here. Enter the code MIND5 for a discount on the programme. In 'What I Learned This Week', Matt referenced research exploring the similarities between whale and human communication. For more from Mindtools Kineo, visit our website mindtools-kineo.com. There, you'll also find details of our Learning Management Systems, Content Hub for leaders and managers, and custom learning design service. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Matt Mella Dr Tessa Forshaw
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498 — Know yourself to know others
May 2800:37:11Tap to summarizeOur Building Better Managers research identified that employees care about having an empathetic manager, but only half reported having a manager who was fair and empathetic. All is not lost. Empathy is a skill, and like any other skill, it can be developed. So what might that process involve? In this episode of The Mindtools L&D Podcast, Loren Sanders joins Ross G and Gemma to discuss: the difference empathy makes developing self-awareness to develop empathy tact as the expression of empathy. You can find out more about Loren and her book Empathy is Not A Weakness and Other Stories from the Edge at loren365.com. Ross referred to Self-awareness and empathy that Ross referred to : Whiteside, D. B., & Barclay, L. J. (2016). The face of fairness: Self-awareness as a means to promote fairness among managers with low empathy. Journal of Business Ethics, 137(4), 721-730 In 'What I Learned This Week', Ross recommended C.J Cooke's gothic thriller A Haunting in the Arctic. For more from Mindtools Kineo, visit our website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Loren Sanders Ross Garner Gemma Towersey
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497 — The business impact of play at work (Rebroadcast)
May 2600:41:47Tap to summarizeThis week, we're revisting one of our favorite episodes from last year, focusing on the role of play at work. All children play but, over time, that instinct goes away. We don't lose it, we don't forget. Instead, we get taught to stop. For author and toy designer Cas Holman, that's a problem. With a very real impact on business performance. In this episode of The Mindtools L&D Podcast, Cas joins Ross G and Gemma to discuss: how traditional workplaces surpress play the business benefits of play at work how to encourage play when your organization won't tolerate it. You can find out more about Cas and her book Playfulness at casholman.com/book. You can also see her in the Netflix series Abstract: The Art of Design. In 'What I Learned This Week', Ross discussed peculiar experiments involving moths, via The Economist. For more from Mindtools Kineo, visit our website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Cas Holman Ross Garner Gemma Towersey
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496 — How to project presence
May 1500:45:21Tap to summarizeYou know those people who seem to command a room with a certain gravitas? How are they doing it? In this week's episode of The Mindtools L&D Podcast, Gemma is joined by Frankie Kemp and Ross D to explore: what presence is the difference between presence and presentation techniques to use to develop your presence. During the discussion, Frankie referenced: 'Why You Need Charisma' (via Harvard Business Review) 'Can Charisma Be Taught? Tests of Two Interventions' (via Academy of Management Learning & Education) You can find out more about Frankie's work via her website frankiekemp.com. For more from Mindtools Kineo, visit our new website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Dickie Gemma Towersey Frankie Kemp
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495 — Driving performance with AI
May 1200:34:32Tap to summarizeIf AI is so transformative, how come it's so hard to adopt? In this week's episode of The Mindtools L&D Podcast, Ross G is joined by Mindtools Kineo AI Strategy Director Rodrigo Bolaños to explore: the hype surrounding AI's potential the reality experienced by many organizations how to drive AI adoption at scale. During the discussion, Ross G referenced: 'The state of AI in 2025' (via McKinsey) 'The AI Adoption Reality Check' (via Thomson Reuters) 'Many workers are using unapproved AI tools at work' (via TechRadar) '38% of AI-suing employees admit to sending sensitive work data' (via National Cybersecurity Alliance) 'AI-generated "workslop" is destroying producitivty' (via HBR) 'AI workslop is muddying the American workplace' (via The Week) 'AI in L&D: The Race for Impact' (via Don Taylor and Eglė Vinauskaitė) In 'What I Learned This Week', Ross discussed 'death-cleaning', following the passing of Margareta Magnusson (via The Economist). For more from Mindtools Kineo, visit our new website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills. Connect with our speakers If you'd like to share your thoughts on this episode, connect with us on LinkedIn: Ross Garner Rodrigo Bolaños
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