Our Building Better Managers research identified that employees care about having an empathetic manager, but only half reported having a manager who was fair and empathetic.

All is not lost. Empathy is a skill, and like any other skill, it can be developed. So what might that process involve?

In this episode of The Mindtools L&D Podcast, Loren Sanders joins Ross G and Gemma to discuss:

the difference empathy makes
developing self-awareness to develop empathy
tact as the expression of empathy.

You can find out more about Loren and her book Empathy is Not A Weakness and Other Stories from the Edge at loren365.com.

Ross referred to Self-awareness and empathy that Ross referred to : Whiteside, D. B., & Barclay, L. J. (2016). The face of fairness: Self-awareness as a means to promote fairness among managers with low empathy. Journal of Business Ethics, 137(4), 721-730

In 'What I Learned This Week', Ross recommended C.J Cooke's gothic thriller A Haunting in the Arctic.

For more from Mindtools Kineo, visit our website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills.

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