In this episode of The Pineapple Perspective, Troy Hooper welcomes Carl Orsbourn, a leading expert in the digital evolution of the food and beverage industry and co-author of two influential books: Delivering the Digital Restaurant and The Path to Digital Maturity. Carl shares insights into how restaurants, from small independents to global chains, can adopt technology and AI to streamline operations, improve customer experience, and optimize profitability.

The conversation covers the complexities of implementing a modern tech stack, the role of AI in enhancing operational efficiency, and the importance of hospitality in creating meaningful customer connections. From Carl’s transformative experiences in the retail and restaurant industries to his thoughts on the future of AI-driven solutions, this episode is packed with actionable advice for restaurateurs aiming to stay competitive in a rapidly changing landscape.

Topics Discussed in the Episode

The importance of embracing hospitality across all business types.
How digital transformation reshapes restaurant operations and customer experience.
Navigating the challenges of technology adoption in restaurants of all sizes.
The future of AI and automation in enhancing labor efficiency and decision-making.
Insights into global hospitality and the evolving role of personalization in dining.

Connect with Carl Orsbourn:

Carl Orsbourn - Invisible | LinkedIn

www.thedigital.restaurant

Podcasts | Delivering Book

The Digital Restaurant | LinkedIn

The Digital Restaurant (@thedigital.restaurant) • Instagram photos and videos

The Digital Restaurant - YouTube

thedigital.restaurant - DeliveringTheBook

The Digital Restaurant (@LearnDelivery) / X

Delivering the Digital Restaurant

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

031: Adapting to the Restaurant Industry’s Digital Evolution with Carl Orsbourn