In this episode of The Pursuit of Purpose, Chris Kiefer sits down with Louie Gravance, a customer service training legend who spent more than 25 years at Walt Disney World helping build the gold standard for service culture.Louie shares how he went from being a “singing mortician” outside the Haunted Mansion to helping design Disney’s approach to world-class service. After Disney, he created Bank of America’s most successful customer service training program and later joined the launch team for Diagon Alley at Universal Studios.The conversation dives into what actually creates great service. Louie explains why you don’t have to like someone to delight them, why teams should never let customers “see the wires,” and how powerful moments often come from doing something you don’t have to do. He also shares why gratitude is the real pixie dust that lifts excellence and why the best service experiences transform the person delivering them.If you lead a team, run a business, or want to show up at a higher level in your work, this episode will change the way you think about service.👉 Watch now, hit LIKE, and FOLLOW for more conversations on business, service, and building a purpose-driven life.Book Recommendations:=Service Is a Superpower: Lessons Learned in the Magic Kingdom: click here=Unreasonable Hospitality: click here=Auntie Mame by Patrick Dennis: click hereMovie / TV Recommendations: =Cabaret (1972): click here=Waiting for Guffman: click here=Play It Again, Sam: click hereConnect with LouieLinkedIn: click hereYouTube: click here