Can You Trust Online Reviews?

In this episode of The Rosie and Roula Show, we dive into the messy truth about Google reviews, online ratings, and whether you can actually trust them.

From a gluten-free fish and chip disaster to a high-end vintage shop with a 1.7 rating — we explore:

Why online reviews are often emotional

How personality clashes affect ratings

When negative reviews are valid (and when they’re not)

The psychology behind customer feedback

Why detailed reviews matter more than star ratings

Should you email a company before leaving a bad review?

Are Google reviews reliable in 2026?

We unpack how personal expectations, mood, and communication styles shape online feedback — and why your experience may be completely different from someone else’s.

If you've ever relied on reviews before ordering food, booking a hotel, or buying clothing online… this episode is for you.

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