
Hosted by Dr. Eric Balcavage · EN

If you've ever been told your thyroid labs are "normal" but you still feel exhausted, cold, constipated, anxious, inflamed, or unable to lose weight, this episode is for you. In this episode of The Thyroid Answers Podcast, Dr. Eric Balcavage explores one of the most misunderstood concepts in thyroid care: the difference between a thyroid lab value being normal and being appropriate for your physiology. He explains why thyroid lab markers such as TSH, Free T4, Free T3, Reverse T3, and thyroid antibodies are often interpreted too simplistically and why normal lab values do not always mean healthy thyroid function. Dr. Balcavage breaks down how stress physiology, inflammation, immune activity, gut dysfunction, sleep disruption, nutrient deficiencies, and overall physiologic state can influence thyroid hormone production and T4-to-T3 conversion. He also explains why many thyroid patterns may actually represent adaptive responses rather than broken physiology. You'll learn how to interpret thyroid labs within the context of symptoms, health history, inflammatory markers, and overall physiologic state, and why focusing solely on optimizing lab values often fails to restore true health and well-being. Whether you're struggling with persistent hypothyroid symptoms despite normal labs or you're trying to better understand your thyroid physiology, this episode provides a deeper framework for understanding what your thyroid labs may really be telling you. In This Episode, You'll Learn: Why normal labs don't always equal healthy thyroid function How to determine if your thyroid labs are actually appropriate for your physiology The role stress, inflammation, and lifestyle factors play in thyroid hormone regulation Why low T3 and poor conversion may be adaptive responses Why thyroid medication doesn't always resolve symptoms What to focus on beyond lab values to support better thyroid health Resources Mentioned: 📘 Normal Labs But Still Sick guide drericbalcavage.com/still-sick Need Help Identifying the Root Cause of Your Symptoms? If you've been struggling with thyroid symptoms, digestive issues, gallbladder problems, food sensitivities, or persistent symptoms despite "normal" thyroid labs, schedule a discovery call at drericbalcavage.com to learn more about Dr. Balcavage's approach. Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Dr. Balcavage's new book, Is This The Hill? releases later this year. Get on the waitlist to learn more and get exclusive bonus content here: drericbalcavage.com/hill Connect with Dr. Eric Balcavage 📧 Email: info@drericbalcavage.com 📱 Instagram: @drericbalcavage 🌐 Website: drericbalcavage.com If you found this episode helpful, be sure to subscribe, leave a review, and share it with someone who may be struggling with thyroid, gut, or gallbladder symptoms.

Why do so many people continue to struggle with thyroid symptoms, hormone imbalances, fatigue, weight gain, digestive issues, and poor health even when their lab work looks "normal"? In this episode of The Thyroid Answers Podcast, Dr. Eric Balcavage sits down with board-certified endocrinologist Dr. Cassie Smith to discuss her new book, Fix Your Gut, Fix Your Hormones, and the critical role gut physiology plays in hormone health. Dr. Smith shares her journey from traditional endocrinology to a more physiology-based approach after recognizing that many of her patients continued to get sicker despite receiving standard medical treatment. Together, they explore how gut health, chronic stress, inflammation, lifestyle factors, and cellular physiology influence hormone production, hormone metabolism, thyroid function, insulin regulation, estrogen balance, and overall health. The conversation highlights why optimizing lab values alone often fails to resolve symptoms and why addressing the underlying physiologic patterns affecting the body may be a more effective path toward lasting health improvements. In This Episode, You'll Learn: Why many patients continue to struggle despite "normal" lab results How gut health influences thyroid hormone conversion and utilization The connection between chronic stress, gut dysfunction, and hormone imbalance Why insulin resistance is often driven by more than just diet The role of the gut microbiome in estrogen metabolism and detoxification How inflammation can affect hormone signaling at the cellular level Why hormone replacement does not always resolve symptoms The importance of addressing lifestyle, sleep, stress, nutrition, and gut function alongside hormone optimization How chronic physiologic strain may contribute to ongoing thyroid and hormone symptoms Why understanding physiology may be more important than chasing lab numbers Key Topics Discussed Gut microbiome and hormone metabolism Thyroid physiology and T4 to T3 conversion Insulin resistance and metabolic dysfunction GLP-1 physiology Estrogen metabolism and the estrobolome Chronic stress and allostatic load Inflammation and cellular hormone signaling Leaky gut and immune activation Functional medicine and root-cause approaches Hormone replacement therapy considerations Lifestyle factors that influence hormone health About Dr. Cassie Smith Dr. Cassie Smith, MD is a dual board-certified endocrinologist, Founder of Modern Endocrine, and Chief Medical Officer of Renthyroid. She also serves on the medical faculty of Evexias Medical, a bioidentical hormone company. Dr. Smith is known for helping patients uncover why they still feel unwell despite "normal" lab results by using a holistic, root-cause approach to gut, metabolic, thyroid, and hormonal health. After completing her fellowship at the Harold Hamm Diabetes Center and being named a Top Doctor by 405 Magazine, Dr. Smith grew frustrated with the limitations of conventional care and built a model focused on treating the whole person—not just symptoms. She is the author of Fix Your Gut, Fix Your Hormones: The Critical Connection Your Doctor Is Missing… and Why You Still Feel Bad Despite Normal Labs, and through her popular podcast, Hormones, Metabolism, and You, she translates complex endocrinology into practical, actionable guidance. Today, Dr. Smith and her team help thousands of patients each year get to the root cause of gut health issues, hormone imbalances, thyroid disease, and weight resistance. She is licensed to provide telehealth and in-clinic care across 47 states, based in Oklahoma. She is the author of Fix Your Gut, Fix Your Hormones and host of the Hormones, Metabolism, and You podcast. Resources & Links 📘 Fix Your Gut, Fix Your Hormones by Dr. Cassie Smith: guthormonefix.com 🌐 Modern Endocrine: https://modern-endocrine.com 📱 Follow Dr. Cassie Smith on Instagram: @modernendocrine_ 🎙️ Hormones, Metabolism, and You Podcast: https://www.modern-endocrine.com/podcast/ Connect with Dr. Eric Balcavage 🌐 https://drericbalcavage.com 📱 Instagram: @drericbalcavage 📧 info@drericbalcavage.com If you've been struggling with thyroid symptoms, digestive issues, gallbladder problems, food sensitivities, or persistent symptoms despite "normal" thyroid labs, schedule a discovery call to learn more about Dr. Balcavage's approach. Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Dr. Balcavage's new book, Is This The Hill? releases later this year. Get on the waitlist to learn more and get exclusive bonus content here: drericbalcavage.com/hill If you enjoyed this episode, please subscribe, leave a review, and share it with someone who may benefit from understanding the powerful connection between gut health, hormone physiology, and overall wellness.

Many people with hypothyroidism or Hashimoto's are surprised when they begin experiencing symptoms like bloating, constipation, food sensitivities, gallstones, fat intolerance, reflux, or elevated cholesterol. These issues are often treated as separate conditions, but they may all be connected through one important physiological relationship: the connection between thyroid function, bile flow, gallbladder health, and digestion. In this episode, Dr. Eric Balcavage explains why thyroid physiology influences far more than metabolism. Thyroid hormone signaling affects stomach acid production, digestive enzymes, gut motility, bile production, gallbladder contraction, cholesterol metabolism, microbiome balance, nutrient absorption, and even the integrity of the gut barrier. When thyroid physiology is altered, digestive function often changes along with it. Dr. Balcavage explores the critical role bile plays in digestion and overall health, including how bile acids function as powerful signaling molecules that influence metabolism, inflammation, blood sugar regulation, thyroid hormone activation, microbiome health, and immune function. He also explains why reduced T4-to-T3 conversion can impair bile production, gallbladder emptying, and bile delivery into the small intestine, creating a cascade of digestive and metabolic symptoms. You'll learn why digestive symptoms, gallbladder problems, dysbiosis, leaky gut, and elevated cholesterol are often downstream effects of chronic stress physiology and reduced thyroid signaling rather than isolated problems. Dr. Balcavage also discusses common bile-support strategies including ox bile, TUDCA, phosphatidylcholine, taurine, glycine, choline, magnesium, and bitters, explaining when they may be helpful and why they often serve as temporary management tools rather than long-term solutions. Most importantly, this episode highlights why addressing the underlying causes of reduced thyroid signaling and chronic physiologic strain is essential for lasting recovery. In This Episode, You'll Learn: Why people with thyroid problems commonly develop gut, bile, and gallbladder issues The important role bile plays beyond fat digestion How bile acids influence metabolism, inflammation, microbiome balance, and thyroid hormone activation Why reduced T4-to-T3 conversion can impair bile production and bile flow The connection between hypothyroidism, elevated cholesterol, and gallbladder dysfunction How altered bile flow contributes to bloating, constipation, food sensitivities, dysbiosis, and leaky gut Why digestive symptoms are often adaptive responses to physiologic stress The relationship between chronic stress, reduced thyroid signaling, and digestive dysfunction When bile-support supplements like ox bile, TUDCA, taurine, glycine, choline, and phosphatidylcholine may be beneficial Why symptom management alone often fails to create long-term improvement The key factors that may be driving reduced thyroid signaling and digestive dysfunction beneath the surface Resources Mentioned: 📘 Free Bile Physiology Guide https://drericbalcavage.com/bile Need Help Identifying the Root Cause of Your Symptoms? If you've been struggling with thyroid symptoms, digestive issues, gallbladder problems, food sensitivities, or persistent symptoms despite "normal" thyroid labs, schedule a discovery call to learn more about Dr. Balcavage's approach. Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Dr. Balcavage's new book, Is This The Hill? releases later this year. Get on the waitlist to learn more and get exclusive bonus content here: drericbalcavage.com/hill Connect with Dr. Eric Balcavage 📧 Email: info@drericbalcavage.com 📱 Instagram: @drericbalcavage 🌐 Website: drericbalcavage.com If you found this episode helpful, be sure to subscribe, leave a review, and share it with someone who may be struggling with thyroid, gut, or gallbladder symptoms.

If you've been trying everything to fix your thyroid or iron issues — medications, supplements, protocols, lab optimization, detoxes, gut healing, hormone balancing — and you still don't feel well… this episode may explain why. In this episode of the Thyroid Answers Podcast, Dr. Eric Balcavage breaks down why so many thyroid and iron protocols fail, even when lab values improve. You'll learn why "optimizing" TSH, T3, ferritin, iron, cortisol, hormones, or micronutrients often doesn't create lasting results… and why the real issue may have nothing to do with deficiency or dysfunction at all. Dr. Balcavage explains the concept of state-based physiology — how your body shifts between resilience, chronic strain, and defensive survival states based on stress load and available capacity. He also explains why many common thyroid and iron patterns are actually adaptive responses, not broken physiology. If you've been stuck chasing protocols, supplements, medications, or temporary improvements that never seem to last… this episode will help you understand why. What You'll Learn: • Why thyroid and iron protocols often stop working over time • Why optimizing lab values doesn't always improve symptoms • The difference between adaptive physiology and dysfunction • Why low T3 and iron dysregulation are often stress adaptations • How short-term symptom improvement can become a long-term trap • Why some people react poorly to supplements, hormones, or medications • The connection between inflammation, metabolism, and capacity • What "state-based physiology" means and why it matters • The three primary physiologic states: resilience, chronic strain, and overload • Why the same supplement or medication can help one person and harm another • How chronic stress changes thyroid conversion and iron regulation • Why more T3, iron, detoxing, or supplementation may worsen symptoms • The hidden problem with protocol-based medicine and optimization culture • Why symptoms and labs are often signals… not the root problem • How to begin reducing load and rebuilding physiologic capacity Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Dr. Balcavage's new book, Is This The Hill? releases later this year. Get on the waitlist to learn more and get exclusive bonus content here: drericbalcavage.com/hill Connect With Dr. Eric Balcavage Website: https://www.drbalcavage.com Instagram: https://www.instagram.com/drericbalcavage Facebook: https://www.facebook.com/drericbalcavage YouTube: https://www.youtube.com/@drericbalcavage If you enjoyed this episode, be sure to subscribe, leave a review, and share it with someone who's been stuck chasing protocols, supplements, or lab optimization without lasting results.

If you've been told your ferritin is low and that you need iron supplements because you're "iron deficient"… this episode may completely change how you understand iron, ferritin, and fatigue. In this episode of the Thyroid Answers Podcast, Dr. Eric Balcavage breaks down what he calls "The Low Ferritin Trap" — the common misunderstanding that low ferritin automatically means iron deficiency and that iron supplementation is always the solution. You'll learn why ferritin is often misunderstood in both conventional and functional medicine, what ferritin actually represents, and why many people end up taking iron they may not truly need. Dr. Balcavage explains how low ferritin can sometimes reflect healthy physiology rather than deficiency, why iron supplementation may create new problems when used inappropriately, and how many people get stuck chasing lab numbers instead of addressing the real issue. If you've been struggling with fatigue, hair loss, hypothyroid symptoms, or persistent health issues despite taking iron supplements… this episode will help you better understand what may really be happening. What You'll Learn: • Why low ferritin does not automatically mean iron deficiency • What ferritin actually is — and what it is not • The difference between ferritin and stored iron • Why iron supplementation can sometimes make symptoms worse • The connection between inflammation, stress, and iron regulation • How anemia of inflammation can mimic iron deficiency • Why functional "optimal" ferritin ranges may be misleading • The difference between true iron deficiency and iron regulation issues • Why some people feel temporarily better on iron supplementation • What the soluble transferrin receptor test is and why it matters • Common causes of true iron deficiency that are often overlooked • Why chasing ferritin numbers can create long-term problems • How to identify whether iron supplementation is actually appropriate for you Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Dr. Balcavage's new book, Is This The Hill? releases later this year. Get on the waitlist to learn more and get exclusive bonus content here: drericbalcavage.com/hill Connect With Dr. Eric Balcavage Website: https://www.drbalcavage.com Instagram: https://www.instagram.com/drericbalcavage Facebook: https://www.facebook.com/drericbalcavage YouTube: https://www.youtube.com/@drericbalcavage If you enjoyed this episode, be sure to subscribe, leave a review, and share it with someone who may be struggling with fatigue, thyroid symptoms, or questions about iron and ferritin levels.

If you're dealing with fatigue, brain fog, digestive issues, or stubborn symptoms that won't go away… you've probably been told it's your thyroid. So you test your labs. You adjust medication. You try to "optimize" your numbers. And yet… nothing really changes. In this episode of the Thyroid Answers Podcast, Dr. Eric Balcavage explains why many persistent "thyroid" symptoms are not actually driven by thyroid dysfunction but by immune activation and inflammation. You'll learn how your body shifts into a protective, stress-adaptive state under perceived threat, and how those changes directly impact thyroid physiology. What looks like a thyroid problem on paper is often a signal that your system is overwhelmed… not broken. Dr. Balcavage walks through why chasing lab values or suppressing symptoms can leave people stuck in what he calls "thyroid purgatory," and why real progress requires a different approach entirely. If you've been doing all the "right things" but still don't feel like yourself… this episode will help you understand why—and what to focus on instead. What You'll Learn: • Why many thyroid symptoms are driven by immune activation, not thyroid dysfunction • How inflammation and perceived stress change thyroid physiology • Why TSH, free T4, and free T3 don't tell the whole story • What "thyroid purgatory" is and why so many people get stuck there • How the immune system shifts metabolism under stress or threat • Common hidden stressors (infections, toxins, mold, poor sleep, under-eating, overtraining, chronic stress) • Why symptom suppression and lab manipulation often fall short • The connection between stress, metabolism, and hormone disruption • Why building capacity must come before trying to "fix" the system • How to start reducing load and supporting your body in a more effective way Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Connect With Dr. Eric Balcavage Website: https://www.drbalcavage.com Instagram: https://www.instagram.com/drericbalcavage Facebook: https://www.facebook.com/drericbalcavage YouTube: https://www.youtube.com/@drericbalcavage If you enjoyed this episode, be sure to subscribe, leave a review, and share it with someone who may be struggling with thyroid issues or chronic fatigue.

Low T3 Isn't a Conversion Problem… It's a Protective Response If your thyroid labs show low free T3 and high reverse T3, you've probably been told your body isn't converting thyroid hormone properly. So the solution becomes: add more T3, adjust medication, and try to "optimize" your numbers. But what if your body is doing exactly what it's supposed to do? In this episode of the Thyroid Answers Podcast, Dr. Eric Balcavage explains why low T3 and elevated reverse T3 are often signs of intentional, regulated metabolic downshifting… not dysfunction. You'll learn why thyroid hormone conversion is controlled at the tissue level, how your current physiological state influences what your body does with thyroid hormone, and why treating lab numbers without context often leads to temporary relief instead of long-term results. Dr. Balcavage also breaks down the difference between total and free thyroid hormones, how medication timing can skew lab results, and why ratios only matter when you understand the bigger picture. If you've been chasing "optimal" thyroid numbers but still feel tired, stuck, or unable to lose body fat… this episode will help you understand what your body is actually doing—and why forcing it to do more may be working against you. What You'll Learn: • Why low free T3 and high reverse T3 are often protective responses • The difference between total vs. free T4 and T3 (capacity vs. availability) • How thyroid conversion is regulated by deiodinase enzymes at the tissue level • Why reverse T3 is not a blocker, but a signal of adaptation • How your physiological "state" (resilient, strained, overloaded) impacts metabolism • Why adding more T3 often creates short-term relief, not long-term resolution • How medication timing can distort thyroid lab results • Why lab ratios require proper clinical context • The connection between metabolic demand, stress, and energy production • Where to focus instead: reducing demand and rebuilding capacity (sleep, nutrition, stress) Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Visit www.drericbalcavage.com to learn more. Connect With Dr. Eric Balcavage Website: https://www.drbalcavage.com Instagram: https://www.instagram.com/drericbalcavage Facebook: https://www.facebook.com/drericbalcavage YouTube: https://www.youtube.com/@drericbalcavage If you enjoyed this episode, be sure to subscribe, leave a review, and share it with someone who may be struggling with thyroid issues or chronic fatigue.

If you are struggling with fatigue and cannot lose body fat no matter what you do, this episode will challenge how you think about metabolism. Most people are told their metabolism is slow or broken, but what if that is not the real issue? In this episode, Dr. Eric Balcavage walks through why metabolism slows down, why common treatments fail, and how the body regulates energy based on capacity. You will learn why thyroid medications, supplements, and aggressive diet and exercise strategies often provide only temporary results or make things worse. This episode introduces a state based approach to metabolism, showing how fatigue and fat loss resistance are often the result of adaptive physiology rather than dysfunction. What You'll Learn: Why fatigue and fat loss resistance often occur together How conventional and functional medicine approaches can miss the bigger picture The difference between broken physiology and adaptive physiology How metabolism is regulated by capacity, not just hormones or nutrients The role of thyroid signaling and mitochondrial function in energy regulation Why pushing harder with diet, exercise, and supplements can backfire How to start identifying your current physiological state Visit www.drericbalcavage.com to learn more. Dr. Eric Balcavage is the co author of The Thyroid Debacle and creator of the Adaptive Thyroid Model and State Based Medicine. Connect With Dr. Eric Balcavage Website: https://www.drbalcavage.com Instagram: https://www.instagram.com/drericbalcavage Facebook: https://www.facebook.com/drericbalcavage YouTube: https://www.youtube.com/@drericbalcavage If you enjoyed this episode, be sure to subscribe, leave a review, and share it with someone who may be struggling with thyroid issues or chronic fatigue.

Episode 227: Why Your Metabolism Isn't Broken (And Why You're Still Tired) If you're struggling with fatigue, low energy, or a "slow metabolism," you've probably been told the same thing: Something must be wrong. Your thyroid is low. Your mitochondria aren't working. You must be deficient in something. So the solution becomes: take more thyroid hormone, add more supplements, and try to boost metabolism. But what if that entire model is wrong? In this episode of the Thyroid Answers Podcast, Dr. Eric Balcavage explains why low energy and sluggish metabolism are often not signs of broken physiology, but adaptive responses to stress and reduced capacity. You'll learn how your body actually produces energy, the difference between aerobic and anaerobic metabolism, and why your body may intentionally slow down metabolic output when it perceives stress. Dr. Balcavage also breaks down how physiologic and perceived stress impact mitochondrial function, why reduced T3 may be protective rather than dysfunctional, and how common lab interpretations often lead to the wrong treatment strategy. If you've been trying to "fix" your metabolism but still feel exhausted, this episode will help you understand what your body is actually doing, and why pushing it harder may be making things worse. Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping patients and practitioners understand thyroid physiology through the lens of metabolic stress, adaptation, and whole-body regulation. Resources Website: https://www.drericbalcavage.com Instagram: https://www.instagram.com/drericbalcavage

Why Thyroid Medication Rarely Fixes Fatigue Many people struggling with fatigue are told the same thing: your thyroid must be low. And if thyroid hormone controls metabolism, then increasing thyroid medication should restore energy… right? But thousands of patients discover something confusing. Their thyroid labs improve after starting medication, yet the fatigue remains. In some cases, the exhaustion actually gets worse. In this episode of the Thyroid Answers Podcast, Dr. Eric Balcavage explains why thyroid medication often fails to resolve fatigue and what may actually be driving low energy levels in the body. You'll learn why fatigue is often not caused by a simple thyroid hormone deficiency, why reduced T4-to-T3 conversion may be an adaptive response, and how metabolic capacity—not just hormone levels—determines how much energy your body can produce. Dr. Balcavage also breaks down the three most common thyroid treatment traps, explains why lab values can be misleading, and shares the better questions patients and practitioners should be asking when fatigue persists despite "optimized" thyroid labs. If you've been chasing lab numbers while still struggling with exhaustion, this episode will help you understand the deeper physiology behind thyroid fatigue and why restoring metabolic capacity is often the real solution. Learn More About Dr. Eric Balcavage Dr. Eric Balcavage is the co-author of The Thyroid Debacle and the creator of: • State-Based Medicine™ • The Adaptive Thyroid Model™ • The Strategic Thyroid Solution™ His work focuses on helping practitioners and patients better understand thyroid physiology, metabolic stress, and the root causes behind chronic health conditions. Resources Website: https://www.drericbalcavage.com Instagram: https://www.instagram.com/drericbalcavage To receive the Thyroid Labs Decoded guide, send Dr. Balcavage a DM on Instagram with the word LABS or request it through the contact form on the website.