Podcast
To Care is Human
Hosted by The Beryl Institute · EN
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
15episodes
Episodes
Newest firstAll episodes
What Matters Most: A Conversation with Maureen Bisognano
2d ago00:34:46Tap to summarizeIn this special What Matters to You episode of To Care Is Human: Leading the Conversation, Jason Wolf sits down with healthcare pioneer Maureen Bisognano to explore the question that sparked a global movement: "What matters to you?" Drawing on personal stories as a nurse advocating for critically ill patients to the moments that shaped her lifelong commitment to person-centered care, she shares powerful examples of how listening deeply can change lives. Listeners will leave inspired by practical ways to bring the What Matters to You philosophy into everyday interactions with patients, families, colleagues, loved ones, and themselves.
Transcribe →Planting a Seed in Hostile Soil: Reclaiming Humanity in Healthcare
2w ago00:33:56Tap to summarizeIn this episode of To Care is Human, Victor Montori, M.D., joins Jason Wolf for a thought-provoking conversation on the humanity of healthcare. Together, they explore how healthcare has become increasingly industrialized, why human connection and curiosity matter in care, and what it will take to create a future grounded in "careful and kind care for all."
Transcribe →From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career
May 500:33:12Tap to summarizeIn this episode, Jason Wolf sits down with Jerry Mansfield, Vice President and System Chief Nursing Officer at University of Texas Medical, who reflects on how a recent bedside interaction brought him back to his childhood experiences as a patient. Through this powerful connection, he highlights how clear communication, reassurance, and presence can ease uncertainty and build trust. His story is a meaningful reminder that even the smallest moments in care can shape lifelong perceptions and lasting impact.
Transcribe →"Leap, and a Net Will Appear": Leading Teams into the Unknown
Mar 200:30:38Tap to summarizeIn this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children's Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world's top-ranked pediatric hospitals while keeping the human experience at the center of care. Whether you are a bedside nurse, a healthcare executive, or a patient advocate, this conversation offers a masterclass in leading with optimism and gratitude.
Transcribe →The Art of the Warm Welcome: Measuring What Matters in Healthcare Experience
Feb 200:17:10Tap to summarizeEvan Steele, Founder and CEO of rater8, reinforces how first impressions shape the human experience in healthcare. From a frustrating hotel check-in in Prague to building a platform that helps healthcare organizations listen, learn, and improve in real time, Evan shares the origin story behind rater8 and the philosophy of the "art of the warm welcome." This conversation is a practical and inspiring look at how measuring, improving, and celebrating experience can drive more consistent, compassionate care across organizations.
Transcribe →AI in Healthcare Experience: Reflections from a Physician
Jan 1900:32:29Tap to summarizeDr. Jamie Colbert, a hospitalist at Mass General Brigham and Chief Medical Officer of Commure, joins the podcast to discuss how ambient AI is reshaping clinician presence, wellbeing, and patient trust—and what healthcare leaders must do to ensure AI enhances the human experience.
Transcribe →Leading with Kindness: A Conversation on Courage and Human Connection
Nov 1000:36:19Tap to summarizeIn this episode of To Care Is Human, host Jason Wolf sits down with Anne Marie Hadley, Chief Experience Officer for New South Wales Health, to explore what it means to lead with courage, compassion, and authenticity. From her personal journey shaped by resilience and empathy to her groundbreaking work designing kindness into one of the world's largest healthcare systems, Anne Marie shares how small acts of humanity can spark profound change. Her message is clear: be brave, be kind, and keep showing up.
Transcribe →FAST Connections: Transforming Patient Experience in the ED
Oct 2700:35:30Tap to summarizeIn this episode, we sit down with Dr. Swati Mehta of Vituity and Dr. Terrance McGovern and the Director of Nursing, Robyn Dodds, from Marian Regional to talk about how they're helping teams reconnect with the human side of emergency care. They share how a simple communication tool called F.A.S.T.—First impression, Acknowledge, Sit/Say/Slow down, and Teach-back—has strengthened teamwork, reduced burnout, and made a real difference in how patients feel seen and heard.
Transcribe →Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes
Oct 600:23:15Tap to summarizeIn this PX Marketplace edition of To Care is Human, Stacy Palmer speaks with Kristen Valdes, CEO of b.well, about her personal journey as a mother advocating for her daughter and how it inspired a mission to simplify healthcare. Kristen shares insights on patient rights, data transparency, and the future of digital access, highlighting how empowering people with their health information can transform the care experience.
Transcribe →Shaping the Future of Human Experience with Tyler Gegen
Sep 2900:35:54Tap to summarizeJason Wolf sits down with Tyler Gegen to discuss his intentional path into patient experience leadership. Tyler shares how curiosity, relationships, and a focus on humanity continue to shape his work and the future of healthcare.
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