Every year, they pause to look back at what resonated most with the Touch Point community. In our 2025 Touch Point Podcast Listener Choice Awards show, hosts Chris Boyer and Reed Smith share a behind-the-scenes look at how the show performed this year and what listeners told us matters most.

They break down where the show;s audience is tuning in from, including top cities, states, and countries. They also share download trends across the year and highlights from Spotify Wrapped that show how Touch Point is performing inside the Spotify ecosystem. Lastly, they also dig into the results of our annual listener survey, covering what topics resonated, how people are using the podcast in their work, and what they want more of in the year ahead.

And of course, they close with the awards.

Best Episode of the Year goes to TP421 – The Evolution of Patient Experience, a conversation that traced how experience has shifted from satisfaction scores to a broader human and digital lens.
Best Guest Interview of the Year goes to John Berndt of Valtech, recognized for a conversation that challenged how healthcare organizations think about digital trust, experience, and transformation.

Think of this episode as a year-in-review, a thank you to our listeners, and a preview of where Touch Point is heading next.

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